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Service Leadership Leading with Competence Character and Care in the Service Economy

Service Leadership Leading with Competence Character and Care in the Service Economy

Service Leadership offers students researchers and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence Character and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective qualitative culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature philosophy psychology sociology economics and political science including cases and supported by a teaching manual and a full set of slides this book is ideal core reading for students of service leadership and leadership in the service economy and valuable to those learning about leadership more broadly. | Service Leadership Leading with Competence Character and Care in the Service Economy

GBP 52.99
1

Understanding the NEC4 Professional Service Contract A Practical Handbook

Understanding the NEC4 Professional Service Contract A Practical Handbook

As usage of the NEC (formerly the New Engineering Contract) family of contracts continues to grow worldwide so does the importance of understanding its clauses and nuances to everyone working in the built environment. Currently in its fourth edition (NEC4) this set of contracts is different to others in concept as well as format so users may well find themselves needing a helping hand along the way. Understanding the NEC4 Professional Service Contract uses plain English to lead the reader through the NEC4 Professional Service Contract’s key features and differences from its predecessor the NEC3 Professional Services Contract including: Main and Secondary Options the use of early warnings programme provisions payment compensation events preparing tender documents Common problems experienced when using the Professional Service Contract are signalled to the reader throughout and the correct way of interpreting each clause explained. The way the contract affects procurement processes dispute resolution project management and risk management are all addressed in order to direct the user to best practice. Written for construction professionals by a practising international construction contract consultant this handbook is the most straightforward balanced and practical guide to the NEC4 Professional Service Contract available. It is an ideal companion for Clients Contractors Service Managers Project Managers Supervisors Engineers Architects Quantity Surveyors Subcontractors and anyone else interested in working successfully with the NEC4 Professional Service Contract. | Understanding the NEC4 Professional Service Contract A Practical Handbook

GBP 48.99
1

Service Provision and Rural Sustainability Infrastructure and Innovation

Service Provision and Rural Sustainability Infrastructure and Innovation

Access to quality services and community infrastructure are vital parts of supporting sustainable and resilient rural and small town places. Renewing outdated infrastructure and supporting the delivery of services in rural communities present significant challenges from the constrained fiscal and policy realities of the 21st century. Drawing upon contributors from five Organization for Economic Co-operation and Development (OECD) countries this book describes innovative service delivery and community infrastructure models that are appropriate to the contemporary rural and resource-dependent regions of developed economies. The examples show that an entrepreneurial approach to service delivery and infrastructure provision by local organizations and governments is needed. Critical economic and community development supports are crucial to assist creative and innovative sets of solutions that work for small communities. Chapters in this book argue that community development foundations for resilient rural and small town communities and regions must be co-constructed and co-delivered in partnership by both local and senior government actors in terms of both policy and committed resources. This volume will be extremely valuable for students scholars and community development practitioners exploring policy-making government initiatives and community service provision in rural and small town places. | Service Provision and Rural Sustainability Infrastructure and Innovation

GBP 44.99
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Foundations of Public Service E Pluribus Unum

Foundations of Public Service E Pluribus Unum

Designed to serve as a basic text for introductory courses in public administration this pioneering work provides students with a clear-eyed understanding of the vital management functions covered in most standard textbooks with two important differences. First it is written to address the needs of both the experienced practitioner and the entry-level public servant. Case examples bridge the content-rich environment of practitioners with the principles of public administration sought by pre-service students. Second the discussion of management practices is grounded in the political and ethical tensions inherent in the American constitutional form of governance. This innovative approach reflects the authors' belief that public administration operates as an integral part of the country's political traditions and thereby helps define the political culture. Key themes in this third edition include: • an emphasis on the ways in which public administration and their agents play a critical role in ensuring legal and political accountability of the political system; • an exploration of local public administration as the backstop of American democracy requiring a close working partnership between part-time elected officials and career administrators; • careful examination of the ways in which the American political economy requires administrators who are skilled at co-producing the common good with voluntary associations businesses nonprofit organizations and other governmental entities; • an understanding that public administration plays a critical role with its prudential judgments in balancing the competing values necessary to secure a regime of ordered liberty. Every chapter has been thoroughly updated with particular attention paid to chapters on budgeting and revenue e-government and the digital divide shared power and the rise of wicked problems and the future of public administration in the United States amidst deep polarization. Foundations of Public Service 3rd Edition provides a framework for understanding American political traditions and how they inform public administration as a political practice. It is required reading for all introductory Public Administration courses with an emphasis on practice and real-world applications. | Foundations of Public Service E Pluribus Unum

GBP 48.99
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Tolley's Basic Science and Practice of Gas Service

Tolley's Basic Science and Practice of Gas Service

This is the first of three essential reference volumes for those concerned with theinstallation and servicing of domestic and industrial gas equipment. This volumeexplains the basic principles underlying the practical and theoretical aspects ofinstalling and servicing gas appliances and associated equipment from the basics ofcombustion to burners pressure and flow transfer of heat controls as well asmaterials and processes electrical aspects and metering and measuring devices. The revised fifth edition is brought fully up to date with current Standards andlegislation to reflect recent developments in industry in line with requirements of theACS Certificates of Competence and NVQs. Covering both natural gas andliquefied petroleum gas the many illustrations and worked examples includedthroughout the text will help the reader to understand the principles under discussion. Volume 1 of the Gas Service Technology Series will enable the reader to put intopractice the safe installation and servicing procedures described in the companionvolumes: Domestic Gas Installation Practice (Volume 2) and Industrial andCommercial Gas Installation Practice (Volume 3). Combining a comprehensivereference with practical application in real-world engineering contexts Volume 1provides an essential handbook for all aspects of fundamental gas servicingtechnology ideal for both students new to the field as well as professionals and noneoperational professionals (e. g. specifiers managers supervisors) as an ongoing source of reference. | Tolley's Basic Science and Practice of Gas Service

GBP 44.99
1

Public Service Ethics Individual and Institutional Responsibilities

Public Service Ethics Individual and Institutional Responsibilities

The study and practice of ethics in all its exemplary and execrable forms matter now more than ever. It deals with one of the most gripping questions in life: What is the right thing to do? Public Service Ethics: Individual and Institutional Responsibilities Third Edition introduces readers to this personally relevant and professionally challenging field of study. No matter the topic—the necessity of ethics intriguing human behavior experiments provocative approaches to decision-making new theories to understand ethical actions the role of ethics codes whistleblowing incidents corruption exposés and the grandeur as well as decay of morality—there is no shortage of controversy. This book discusses these issues explains how they arise and suggests what can be done about them. The authors make the narrative user-friendly and accessible by highlighting dilemmas challenging readers to resolve them and enticing them to go beyond the text to discover and confront new issues. New to this Third Edition: Exploration of fascinating and important new topics such as the Green New Deal Black Lives Matter oaths of office classroom dishonesty state corruption the Biden administration and the ethical challenges of the COVID-19 pandemic and response. In-depth profiles of newsworthy figures including Michael Flynn Alexander Vindman Anthony Fauci and John Lewis. All new case studies drawing on actual and hypothetical events to give students an opportunity to apply concepts and analytical frameworks. All new end-of-chapter discussion questions and exercises to encourage students to think more deeply about ethical issues. The authors' conversational writing style invites readers to annotate pages with their own ideas experiences comparisons and insights bolstering students' confidence and ultimately preparing them for the ethical problems they will face in their own careers. This lively and thorough new edition is required reading for all public administration and public policy students. | Public Service Ethics Individual and Institutional Responsibilities

GBP 56.99
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The Central Government-Funded Teacher Education Policy in China Impacts on Career-Choice Motivation of Pre-service Teachers

The Central Government-Funded Teacher Education Policy in China Impacts on Career-Choice Motivation of Pre-service Teachers

This book utilises expectancy–value theory and undermining effect of extrinsic reward theory to examine the impact of the Central Government-Funded Teacher Education (CGFTE) policy on Chinese pre-service teachers' motivations for choosing the teaching profession. Quantitative data analysis revealed six distinct categories of motivations to teach: teacher influence job advantages (extrinsic) social value (altruistic) personal interest (intrinsic) others' suggestions and fallback career. These categories were further exemplified in ten narrative stories. The findings indicate that the CGFTE policy attracts high-school graduates with higher intrinsic motivation to enrol in teacher-training programs but it seems ineffective in increasing their intrinsic career-choice motivation. It is argued that the CGFTE policy which emphasises extrinsic benefits but limits professional development does not have a significant negative impact on pre-service teachers' motivation to choose teaching. This conclusion is supported by the offsetting effects of the policy's restrictive and encouraging aspects as explained by expectancy–value theory and the qualitative data. Nevertheless the intrinsic motivation of policy-funded pre-service teachers did not improve as much as that of their self-supported counterparts indicating potential undermining effects of the policy. The study concludes by discussing the implications of these findings for enhancing the CGFTE policy teacher training and career education in China. The book will be an essential read for students and scholars of higher education Chinese studies and educational studies in general. | The Central Government-Funded Teacher Education Policy in China Impacts on Career-Choice Motivation of Pre-service Teachers

GBP 48.99
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American Public Administration Public Service for the Twenty-First Century

American Public Administration Public Service for the Twenty-First Century

American Public Administration has been the go-to introductory textbook for Public Administration courses with a focus on civil society for the better part of two decades. Now in an extensively revised and updated third edition authors Cropf and Wagner weave the most recent and compelling research throughout every chapter to give students a useful in-depth understanding of the field today. Changes to this edition include: Three new chapters including one on public administration’s role in community resilience a second on public administration and public health and a complete rewrite of the chapter on managing information resources in public organizations. Extended discussions about the importance of civil society in public administration as well as the growing role of information technology including the role of government in combating misinformation and disinformation. New coverage of topics including but not limited to: the need for better disaster and pandemic planning at all levels of government; a need for greater preparedness related to global climate change; the worsening of the wealth inequality gap in the United States; America’s changing role in the world’s economy; important efforts to achieve racial economic and social equality and the response from government; and the increasing and evolving relationship between police and the community in the United States. Fully updated pedagogical tools including chapter summaries discussion questions brief case studies case study discussion questions key terms and suggestions for further reading in each chapter as well as accompanying support material that can be easily incorporated into Learning Management Systems (LMS) including Canvas and Blackboard. Comprehensive well-written and offering a careful consideration of the fundamentals American Public Administration Third Edition is an ideal introductory text for courses at undergraduate or graduate level offering students a broader civil society context in which to understand public service. | American Public Administration Public Service for the Twenty-First Century

GBP 74.99
1

ESL (ELL) Literacy Instruction A Guidebook to Theory and Practice

ESL (ELL) Literacy Instruction A Guidebook to Theory and Practice

Now in its fourth edition ESL (ELL) Literacy Instruction combines a comprehensive scope with practical research-based tools and applications for reading instruction. Designed for use by pre-service and in-service teachers this guidebook provides the context and expertise to plan and implement reading programs that match the needs and abilities of students at all ages and levels of proficiency. The book explains different models of literacy instruction from systematic phonics to whole language instruction discusses controversies in the field and includes specific teaching methods within each model. The fourth edition highlights recent developments in education policy new models of instruction and devotes greater attention to issues surrounding assessment. An expanded companion website integrates with the text to offer additional tools and examples and readers are encouraged to develop their own teaching strategies within their own instructional models. Providing a thorough overview of the history and major issues of ESL (ELL) literacy instruction this book will be of great interest to pre-service and in-service teachers at all levels from kindergarten to adult learners. | ESL (ELL) Literacy Instruction A Guidebook to Theory and Practice

GBP 48.99
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Planning for Population Change

Planning for Population Change

Originally published in 1986 this book explores many important aspects of the relationship between population change and planning exploring the impact of population change on service provision and its impact on the policy-making process. In all countries whether their population is expanding. ageing or stagnating population mobility is an important cause of economic and social development. This book argues that there is a need for greater sensitivity about population change in policy-making and service provision and suggests ways of achieving this. | Planning for Population Change

GBP 80.00
1

Broadcasting in Ireland

Broadcasting in Ireland

Broadcasting in Ireland (1978) outlines the historical and sociological background of Ireland to place the progress of its broadcasting service in the context of its post-independence development. It analyses the difficulties of running public service broadcasting financed by both licence fee and advertising and competing in half its television reception area with two of the premier broadcasting systems in the world. With regular broadcasting beginning with Independence its development was inevitably bound up with the process of building the political economic and social framework of the new State and this book closely examines how the Irish broadcasting system coped with the attending economic cultural and political difficulties.

GBP 85.00
1

The Unmasking of Medicine A Searching Look at Healthcare Today

The Unmasking of Medicine A Searching Look at Healthcare Today

Originally published in 1981 and then as a second edition revised and updated in 1983 and now with a new Preface by Ian Kennedy this is a hard-hitting and penetrating investigation behind the façade of late 20th Century medical thinking. Based on his controversial series of Reith Lectures Ian Kennedy attacks issues and problems which are central to today’s debate over the provision of health care. He asks why people are willing to give up so much power over their own lives to the medical profession and discusses why the Health Service has become an illness service. He also questions whether doctors are adequately trained to deal with ethical problems. | The Unmasking of Medicine A Searching Look at Healthcare Today

GBP 80.00
1

Port Economics

Port Economics

Port Economics is the study of the economic decisions (and their consequences) of the users and providers of port services. A port works as an engine for economic development. This book provides a detailed discussion of port freight service users such as freight water and land carriers that have their ships and vehicles serviced and their cargoes unloaded by ports as well as passenger services such as ferry carriers which are serviced by ferry passenger ports. This text continues to enhance our understanding of port economics by exploring the economic theories supply and demand curves and the actual and opportunity costs relating to the carriers shippers and passengers who use ports. This new edition has been updated throughout. This includes: An expanded discussion of container break-bulk dry-bulk liquid-bulk and neo-bulk ports; An introduction of port service chains hinterland transport chains maritime transport chains and port multi-service congestion; A discussion of seaborne trade dry ports port centrality and connectivity and free trade zones. This updated and comprehensive introduction to port economics will be of benefit to students and researchers in their study of port economics and management. It is also of great importance to professionals who manage and operate ports as well as freight and passenger carriers.

GBP 59.99
1

Social Welfare Scottish Perspective

Social Welfare Scottish Perspective

This title was first published in 2001. This volume adopting a Scottish perspective concentrates on welfare issues in the UK. The book acknowledges the fact that the Scottish legislative base has historically been different from the rest of the country and explores the impact of these differences upon the nature of welfare institutions and service provision. The contributors also critically investigate the important changes being implemented in Scotland within the disaggregated local authority structure exposing the resource implications for service providers. The book tackles policy issues ranging from poverty and social security to health care education and criminal justice. An analysis of the relevant laws is incorporated into every chapter together with an investigation of the crucial implications of social and welfare policies for family structure class and ethnicity. | Social Welfare Scottish Perspective

GBP 64.99
1

Instructional Strategies for Middle and High School

Instructional Strategies for Middle and High School

Instructional Strategies for Middle and High School is an accessible practical and engaging methods textbook that introduces pre-service teachers to various instructional strategies and helps them to decide how and when to use these methods in the classroom. Classrooms are comprised of diverse learners and aspiring teachers will face complex decisions about student assessment. This book offers practical suggestions for ways to integrate effective classroom management and valid assessment techniques with each instructional strategy. Key features include: Clear step-by-step descriptions of six instructional techniques that pre-service teachers can realistically implement within the classroom setting and videos of these strategies being employed in actual middle-school classrooms; Practical suggestions for ways to integrate effective classroom management and valid assessment techniques with each instructional strategy; Concrete examples to illustrate each concept or teaching method described; Guidelines for deciding which instructional methods are most appropriate to different classroom situations and for diverse learners including Teaching with Technology and Teaching English Language Learners features now included in every chapter. This book equips pre-service teachers with the methodological tools to promote understanding conceptual awareness and learning for every student. Updated and fully comprehensive online support materials with both student and instructor resources offer real-world applications of strategies classroom assessment and management. Resources include videos lesson templates review questions state standard assessments and more.

GBP 54.99
1

Vietnam’s Socialist Servants Domesticity Class Gender and Identity

Vietnam’s Socialist Servants Domesticity Class Gender and Identity

Since Vietnam introduced economic reforms in the mid-1980s domestic service has become an established sector of the labour market and domestic workers have become indispensable to urban life in the rapidly changing country. This book analyzes the ways in which the practices and discourses of domestic service serve to forge and contest emerging class identities in post-reform Vietnam. Drawing on a rich and diverse range of qualitative data including ethnographies interviews and narratives it shows that such practices and discourses are rooted in cultural notions of gender and rural-urban difference and enduring socialist structures of feeling which in turn clash with the realities of growing differentiation. Domestic workers’ experiences reveal negotiations with class boundaries actively set by the urban middle class who seek distinction through emerging notions and practices of domesticity. These boundaries are nevertheless riddled with gender and class anxiety on the side of the latter partly because of the very struggles and contestations of the domestic workers. More broadly Minh T. N. Nguyen links the often invisible intimate dynamics of class formation in the domestic sphere with wider political economic processes in a post-socialist country embarking on marketization while retaining the political control of a party-state. As a pioneering ethnographic study of domestic service in Vietnam today this book will be of great interest to students and scholars of Southeast Asian culture & society social anthropology gender studies human geography and development studies. | Vietnam’s Socialist Servants Domesticity Class Gender and Identity

GBP 46.99
1

Customer Relationship Management Concepts and Technologies

Customer Relationship Management Concepts and Technologies

Customer Relationship Management Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is its uses benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition retention and development. Theoretically sound and managerially relevant the book is liberally illustrated with examples of technology applications that support marketing sales and service teams as they interact with customers but assumes no deep technical knowledge on the reader’s part. The book is structured around three core types of CRM – strategic operational and analytical – and throughout each chapter case illustrations of CRM in practice and images of CRM software demystify the technicalities. Ideal as a core textbook for advanced undergraduate and postgraduate students on CRM or related courses such as relationship marketing digital marketing customer experience management or key account management the book is equally valuable to industry professionals managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing sales or service management. NEW TO THIS EDITION: New and updated international case illustrations throughout New and updated screenshots from CRM applications Fully updated to reflect the evolving CRM landscape including extended coverage of: Big data and its influence on CRM Artificial intelligence (AI) Advances in CRM analytics The relationships between CRM and customer experience management The role of social media in customer management strategy Real-time marketing Chatbots and innovative customer self-service Privacy and data security Updated lecturer support materials online | Customer Relationship Management Concepts and Technologies

GBP 74.99
1

Delivering Police Services Effectively

Delivering Police Services Effectively

This book addresses the various strategies that are available to police management such as consolidation regionalization and amalgamation of police agencies; new public management (NPM); enhanced performance management; civilianization; and organizational restructuring. It fills the gap in the research as to how police agencies have reacted to the environmental and fiscal changes since the 1980s. The book examines the strategies employed and the effect on police and their delivery of service. | Delivering Police Services Effectively

GBP 44.99
1

Innovation Literacy and Arts Integration in Multicultural Classrooms Theory and Practice for Designers of K-8 Learning Environments

Innovation Literacy and Arts Integration in Multicultural Classrooms Theory and Practice for Designers of K-8 Learning Environments

This textbook offers a foundation for how literacy and arts integration interconnect to advance innovation accessibility and equitable classroom learning contexts for K-8 students. Balancing research-backed theory and classroom practice this book helps readers understand the multiple perspectives frameworks and models necessary in the design of learning environments for diverse learners including sociocultural theories of literacy new and digital literacies multiliteracies culturally responsive pedagogy critical pedagogy and art. Written by an author team with decades of experience in teaching literacy writing and arts integration across a variety of learning environments each chapter includes a basis of conceptual framing and research backed by functional case studies and practical classroom practices as well as discussion questions. Written as a text for foundational literacy arts integration and education courses Innovation Literacy and Arts Integration in Multicultural Classrooms offers an engaging practical resource for both pre-service and in-service elementary and middle grade teachers and teacher educators. | Innovation Literacy and Arts Integration in Multicultural Classrooms Theory and Practice for Designers of K-8 Learning Environments

GBP 44.99
1

Marketing Higher Education Understanding How to Build and Promote the University Brand

Marketing Higher Education Understanding How to Build and Promote the University Brand

This book provides a comprehensive and accessible guide to marketing Higher Education institutions discussing how universities are service providers and how education is a service both of which need to be defined and marketed together. Unlike the current offering available on the subject this book provides a uniquely applied approach linking the theory of marketing practice to the Higher Education sector through real life case studies and examples. Each topic is covered in depth including marketing segmentation pricing location brand management internationalization and expansion. Overarchingly the book considers how to develop and promote the university as a product and as a brand. Two case studies from real life universities in a broad range of locations are provided at the end of each chapter alongside questions to aid understanding and application. Holistic and practical Marketing Higher Education is an ideal guide for academics and students studying services marketing Higher Education management and leadership and marketing in the public sector. It will also be an invaluable resource for professionals working in Higher Education administration looking to develop their skills and understanding of marketing and brand building. | Marketing Higher Education Understanding How to Build and Promote the University Brand

GBP 44.99
1

Tolley's Industrial and Commercial Gas Installation Practice

Tolley's Industrial and Commercial Gas Installation Practice

This is the third of three essential reference volumes for those concerned with the installation and servicing of domestic and industrial gas equipment. This volume explains the basic principles underlying the practical and theoretical aspects of installing and servicing gas appliances and associated equipment from the basics of combustion to burners pressure and flow transfer of heat controls as well as materials and processes electrical aspects and metering and measuring devices. Covering both Natural Gas and Liquefied Petroleum Gas the many illustrations and worked examples included throughout the text will help the reader to understand the principles under discussion. Volume 3 of the Gas Service Technology Series will enable the reader to put into practice the safe installation and servicing procedures described in the companion volumes: Basic Science and Practice of Gas Service (Volume 1) and Domestic Gas Installation Practice (Volume 2). Combining a comprehensive reference with practical application in real-world engineering contexts Volume 3 provides an essential handbook for all aspects of fundamental gas servicing technology ideal for both students new to the field as well as professionals and non-operational professionals (e. g. specifiers managers supervisors) as an ongoing source of reference. | Tolley's Industrial and Commercial Gas Installation Practice

GBP 44.99
1

Organizational Behavior Management Approaches for Intellectual and Developmental Disabilities

Organizational Behavior Management Approaches for Intellectual and Developmental Disabilities

Comprised of chapters written by notable experts in the field Organizational Behavior Management Approaches for Intellectual and Developmental Disabilities provides an up-to-date comprehensive assessment of OBM-IDD. This edited volume not only provides an overview of the area of OBM-IDD it also summarizes the extant literature offers research-to-practice recommendations and includes operational strategies for building successful service settings. Organizational Behavior Management Approaches for Intellectual and Developmental Disabilities synthesizes the published literature and directs practice and research in the areas of assessment and evaluation training supervision and performance improvement systems interventions and organizational development. By providing the most contemporary and effective OBM practices derived from evidence-based research findings and recommendations from experienced scientist-practitioners this book is an integral aid for professionals looking to improve different aspects of service delivery. The book is intended principally for professionals within educational human services and behavioral healthcare settings serving persons with IDD comprised of psychologists educators program administrators organizational consultants behavior analysts and evaluation specialists. In particular the book should appeal to practicing behavior analysts who hold the Behavior Analyst Certification Board (BACB) credential and are seeking professional development within OBM as well as academic instructors and researchers graduate students and trainees completing doctoral internships and post-doctoral fellowships.

GBP 46.99
1

Sport Consumer Behaviour Marketing Strategies

Sport Consumer Behaviour Marketing Strategies

Now in a fully revised and updated second edition this textbook offers a complete introduction to consumer behaviour in sport and recreation. Combining theory and cutting-edge research with practical guidance and advice it helps students and industry professionals become more effective practitioners. Written by three of the world’s leading sports marketing academics the book covers all the key topics in consumer behaviour including: • user experience and service design • segmenting consumer markets building profiles and branding • decision-making and psychological consequences • consumer motivation constraints and personalities • service quality and customer satisfaction • sociocultural and technological advancements influencing consumption This updated edition includes expanded coverage of key emerging topics such as technology (from streaming apps to wearables) e-sports and gamification consumer research brand architecture consumer decision making and fan attitudes. Including international examples throughout it helps the reader to understand customer motivation and how that drives consumption and how design-relevant factors influence user experiences and can be used to develop more effective marketing solutions. This book is an invaluable resource for anyone involved in the sport recreation and events industries from students and academics to professional managers. An accompanying eResource provides quizzes exclusively for instructors to assist student learning. | Sport Consumer Behaviour Marketing Strategies

GBP 44.99
1

Public Personnel Management Current Concerns Future Challenges

Public Personnel Management Current Concerns Future Challenges

Public Personnel Management has served as an essential concise reader for public personnel and human resource management courses in the fields of public administration political science and public policy over the last 25 years. Since the first edition published in 1991 the book has offered professors and students alike an in-depth look at cutting-edge developments beyond standard textbook coverage to provide a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars each focusing on specific and often controversial concerns for public personnel management such as pensions gender and sexuality healthcare unions and a multi-generational workforce. Now in an extensively revised sixth edition Public Personnel Management presents new original chapters to examine developments of interest to researchers and practitioners alike including: remote working cybersecurity public service motivation the abandonment of traditional civil service at the state and local levels the Affordable Care Act and its implications for practice pension systems and labor relations affirmative action social equity legislation surrounding LGBT rights and – as the field of public personnel management becomes more internationalized – a chapter addressing public personnel management across Europe. This careful and thoughtful overhaul will ensure that Public Personnel Management remains a field-defining book for the next 25 years. | Public Personnel Management Current Concerns Future Challenges

GBP 69.99
1