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Succession Planning for Small and Family Businesses Navigating Successful Transitions

Succession Planning for Small and Family Businesses Navigating Successful Transitions

Who will lead your organization into the future? Have you created the systems to properly implement required succession transitions? Have you put the financial tools in place to fund the transition? Do you want a plan that connects with your personal and company core values? When do you include timely planning related to strategy and talent issues? What are the appropriate communication strategies for sharing your plan? What legal issues need consideration related to the strategy financial and people aspects of succession? So what is preventing you from starting this effort tomorrow? Small and family businesses are the bedrock of all businesses. More people are employed by small and family-owned businesses than by all multinational companies combined. Yet the research on small and family businesses is bleak: fewer than one-third of small business owners in the United States can afford to retire. Only 40% of small businesses have a workable disaster plan in case of the sudden death or disability of the owner and only 42% of small businesses in the United States have a succession plan. Fewer than 11% of family-owned businesses make it to the third generation beyond the founder. Lack of succession planning is the second most common reason for small business failure. Many organizations often wonder where to start and what to do. Succession Planning for Small and Family Businesses: Navigating Successful Transitions presents a comprehensive approach to guiding such efforts. Small and family-owned businesses rarely employ first-rate well-qualified talent in human resources. More typically business owners must be jacks-of-all-trades and serve as their own accountants lawyers business consultants marketing experts and HR wizards. Unfortunately that does not always work well when business owners embark on planning for retirement or business exits. To help business owners avert problems this book advises on some of the management tax and financial legal and psychological issues that should be considered when planning retirement or other exits from the business. This comprehensive approach is unique when compared to the books articles and other literature that currently exist on the market. This book takes on a bold and integrated approach. Relevant research combined with the rich experiences of the authors connects this thorough evidence-based approach to action-based approaches for the reader. | Succession Planning for Small and Family Businesses Navigating Successful Transitions

GBP 32.95
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Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) systems are a growing topic among small- and medium-sized enterprises entrepreneurs and solopreneurs and it is completely clear that CRM is a tool that businesses should have in place to manage sales processes. Teams of salespeople must have a system to run their daily activities and small businesses and solopreneurs must track their marketing effort a functioning structure for maintaining their contacts with prospects and clients to improve the effectiveness of their sales effort. CRM once only available to large corporations is now powerful technology for small and medium businesses. Small and medium businesses are now able to implement CRM solutions under a more cost-effective balance as an alternative to traditional tools like Salesforce Dynamics or Oracle. The reason for the success is mainly the simplicity of the new tools and solutions that have been developed for the management of sales processes. This book discusses how to implement a CRM from the perspective of the businessperson—not the more typical IT consultant or the technical staff. It benefits business development sales management and sales process control. Small business owners must understand why and how implementing a CRM will create value for their business—how it will focus on business development sales management and how sales leads develop into happy customers. Small business owners must first understand what a CRM system is how it works what its main functions are and how it serves to manage workflows in the company’s sales department. Generally entrepreneurs struggle to find the time to read and study complex and fully comprehensive books. This book provides direct operational guidelines to those who need easy-to-read information about how to use CRM effectively. Business professionals must be able to set up CRM systems and avoid mistakes and wasting time. This book provides an overview of what can be done with CRM and how it happens to empower businesspeople to find new customers and win business opportunities. This book discusses the logic of CRM in sales giving tips and explanations on why and what happens when CRM is implemented in a specific way. Essentially this book gives the entrepreneur the know-how behind CRM in sales in general terms supporting enhanced customer relationships. | Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

GBP 31.99
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Lean Transformations for Small and Medium Enterprises Lessons Learned from Italian Businesses

Lean Transformations for Small and Medium Enterprises Lessons Learned from Italian Businesses

Lean Transformations for Small and Medium Enterprises: Lessons Learned from Italian Businesses summarizes two decades of research teaching and practice on lean thinking. Based on quantitative analysis of 100 cases of Lean transformations and 20 in-depth case studies of successfully transformed SMEs it explains how to undertake lean transformations that lead to operational and financial performance improvement and uses the Lean Transformation Framework -conceptualized by John Shook at the Lean Enterprise Institute as a practical approach to design and de-risk the transformation process. SMEs leaders wishing to undertake and sustain a lean transformation must: Make a serious and lasting commitment to transform avoiding the temptation to change course of action; Choose accurately the value streams that require improvement as defined by strategy deployment; Build capabilities to sustain the transformation; Lead by example by going to gemba and creating a culture of respect for people that goes beyond the visible devices and artifacts of Lean tools. | Lean Transformations for Small and Medium Enterprises Lessons Learned from Italian Businesses

GBP 170.00
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The Future of Entrepreneurship in Africa Cross-Sectoral Perspectives Post COVID-19

The Future of Entrepreneurship in Africa Cross-Sectoral Perspectives Post COVID-19

Thsi book focuses on entrepreneurial development and the development of small businesses in Africa. The central idea of this book is that entrepreneurial development and small business development are connected. Entrepreneurship is lauded as an engine of growth (economic development and job creation) with small businesses often contributing to new job creation. Also entrepreneurship and small business development are the heart of many countries’ economies. The decision to focus on entrepreneurial development and small business development is that first there is a consensus that most entrepreneurial activities are aimed at creating small new ventures. Second countries that give special attention to entrepreneurship stand a chance of industrialization. Third Africa has been reported as having a rich entrepreneurial landscape as the continent’s wealthiest individuals generated their wealth as trailblazing entrepreneurs. Fourth small-scale entrepreneurs and businesses form the backbone of economic activities across the continent. A motivation to focus on entrepreneurial and small business development is the generally accepted view that start-ups in Africa are growing calling for understanding into how to enhance productivity efficiencies and application of new technologies. The book aims to enhance the understanding of stakeholders (business owners governments practitioners) to overturn challenges such as inadequate start-up capital competition lack of employees with the right skills and low use of technology. The ability to develop entrepreneurship in Africa and the role of small-medium enterprises cannot be underestimated. The promotion of entrepreneurship in Africa is crucial as it creates jobs provides decent livelihoods and contributes to GDP. Most entrepreneurial initiatives in developing economies entail identifying opportunities and new venture creation. It is worth recognizing that most new ventures created take the form of small businesses and the entrepreneurial processes involve entrepreneurs’ knowledge and skills identifying opportunities involvement in setting up a business and managing the business. The various aspects of this book focus on many entrepreneurial activities that are undertaken on the African continent. This book is focused on African countries since there is a reason to be optimistic about the prospects for growth and entrepreneurship. To achieve entrepreneurial success in African countries the African Development Bank (2021) proposes that there must be a link between macro and firm-level characteristics that will serve as the mix of entrepreneurship in societies. This book therefore considers some macro-level factors such as education training and skills development technological developments government programs and entrepreneurial challenges and opportunities. At the firm-level this book focuses on entrepreneurial initiatives such as branding and marketing. | The Future of Entrepreneurship in Africa Cross-Sectoral Perspectives Post COVID-19

GBP 44.99
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Training Within Industry: Program Development Program Development

Training Within Industry: Program Development Program Development

Training Within Industry is the structural genesis of Lean Manufacturing and the heart of kaizen the practice of small continuous improvements. From the Toyota Production System to the standardization of training retail sales clerks Training Within Industry proves that true innovation is timeless. The training material contained in this 8 1/2 x 11 124 page Training Within Industry book is as applicable today as it was when it was first written down decades ago. | Training Within Industry: Program Development Program Development

GBP 28.99
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Training Within Industry: Problem Solving Problem Solving

Training Within Industry: Problem Solving Problem Solving

Training Within Industry is the structural genesis of Lean Manufacturing and the heart of kaizen the practice of small continuous improvements. From the Toyota Production System to the standardization of training retail sales clerks Training Within Industry proves that true innovation is timeless. The training material contained in this 8 1/2 x 11 118 page Training Within Industry book is as applicable today as it was when it was first written down decades ago. | Training Within Industry: Problem Solving Problem Solving

GBP 28.99
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Training Within Industry: Job Instruction Job Instruction

Training Within Industry: Job Instruction Job Instruction

Training Within Industry is the structural genesis of Lean Manufacturing and the heart of kaizen the practice of small continuous improvements. From the Toyota Production System to the standardization of training retail sales clerks Training Within Industry proves that true innovation is timeless. The training material contained in this 8 1/2 x 11 84 page Training Within Industry book is as applicable today as it was when it was first written down decades ago. | Training Within Industry: Job Instruction Job Instruction

GBP 28.99
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The CMIO Survival Guide A Handbook for Chief Medical Information Officers and Those Who Hire Them Second Edition

The CMIO Survival Guide A Handbook for Chief Medical Information Officers and Those Who Hire Them Second Edition

The CMIO Survival Guide is the handbook for the new Chief Medical Information Officer as well as for those recruiting or planning to recruit a CMIO. This quick reference is organized by real-world topics that CMIOs need to know as well as the criteria that the CIO CMO or CEO should consider in identifying excellence in a CMIO candidate. It is written by pioneering physicians and AMDIS faculty with a wealth of experience in medical informatics who provide guidance advice and lessons learned for those interested in this relatively new role in healthcare. This second edition updates every chapter in the original work and adds new chapters to address the changes in healthcare delivery the role of the physician executive technology medical education small and rural hospitals. | The CMIO Survival Guide A Handbook for Chief Medical Information Officers and Those Who Hire Them Second Edition

GBP 31.99
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Implementing Hoshin Kanri How to Manage Strategy Through Policy Deployment and Continuous Improvement

Implementing Hoshin Kanri How to Manage Strategy Through Policy Deployment and Continuous Improvement

This book focuses on the implementation of Hoshin Kanri. It is a response to most books on strategic planning that tend to downplay the implementation and only describe the fully implemented planning process. The power of this book originates from a project in which a team of five professionals over a period of three years implemented Hoshin Kanri in 14 companies; results were drawn from 130 workshops with leadership teams. The project team subsequently ran several accelerators inside large and small companies as well as public institutions. All these experiences together form the implementation focus of the book. Moreover the organization of the book mirrors the message of its scientific thinking which is also the basic principle of Hoshin Kanri: Chapter 1 focuses on the basic analysis—Is Hoshin Kanri something for your organization? Chapter 2 addresses the ambition—What is the vision for strategy work in your organization? Chapter 3 presents the conditions needed for effective strategic work. Chapter 4 discusses the choice of implementation strategy and your role as the change agent. Chapter 5 describes how Hoshin Kanri works when implemented. Chapter 6 addresses coaching/mentoring and the Kata philosophy. Chapter 7 presents important analytical tools. Appendix 1 describes the journey made by a medium-sized construction company. Essentially this book describes in a concrete and structured way how you—the change agent—can use Hoshin Kanri in your organization to tackle large and complex challenges. | Implementing Hoshin Kanri How to Manage Strategy Through Policy Deployment and Continuous Improvement

GBP 31.99
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Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group

Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group

Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group describes how a multinational company developed a global structure for learning based on the TWI (Training Within Industry) program to create and sustain standardized work across multiple language and cultural platforms. In this book Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of the LEGO Group‘s worldwide Learning Organization. The book outlines the organizational and planning models used by the LEGO Group to create the internal ability to give and receive tacit skills and knowledge. Describing how and why TWI is used as the foundation for success in knowledge transfer across diverse languages and cultures it provides step-by-step guidance on how to establish a solid organizational foundation for your own Learning Organization. Providing expert insight into the work of culture change the book explains how to work with people to create motivation for moving to a new system of learning. It details the critical elements that made the implementation at the LEGO Group a success identifies the stumbling blocks they encountered along the way and explains how they were overcome. Case studies describe in detail what these efforts looked and felt like in actual application. The TWI program has long been recognized for its ability to generate results. After reading this book you will gain valuable insight into how your organization whether large or small national or international can integrate this timeless tool into your operating structure and your daily culture. | Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group

GBP 175.00
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Facilitating Rapid Process Improvement Workshops The Self-Study Guide for Lean Leaders

Facilitating Rapid Process Improvement Workshops The Self-Study Guide for Lean Leaders

This is a self-study guide for facilitators of rapid process improvement workshops that helps anyone who feels like they aren’t truly gaining the full results of improvement initiatives and kaizen events. They know they can do better but don’t know how. The author an experienced facilitator in government and nonprofits speaks to the facilitator through coaching notes and actual workshop documents and techniques so the reader can fully understand how greater results are achieved. This guide takes the reader through a step-by-step path of a newly created workshop agenda. The author has parsed the workshop path into more manageable parts easier for both the facilitator and the team. These parts split the improvement work into two sections: removing the unnecessary and smoothing out the flow. Smoothing out the flow is divided further into: When the work is coming in When the product/person is going through the process How the work is performed In addition the author includes newly created tools and training content. For example a data-gathering table points the facilitator to what data need to be collected when. Training for the team includes making sure they understand the structure of a process as well as to instruct them and define how a Lean process actually functions. This distinction is important because all improvements are not necessarily Lean improvements. Several bodies of knowledge are incorporated into this guide––not only Lean and Six Sigma but internal auditing organizational development and statistics. Essentially this guide includes tips nuances and original tools that are missing from the traditional training of facilitators of kaizen events. It provides enough information for the facilitator to think in a creative way. | Facilitating Rapid Process Improvement Workshops The Self-Study Guide for Lean Leaders

GBP 39.99
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The Power of Humility in Leadership Influencing as a Role Model

The Power of Humility in Leadership Influencing as a Role Model

To many people the words ‘leader’ and ‘humble’ are not natural bedfellows. Yet once they have grasped the definition most employees desire a humble leader while a majority of managers believe they already are one. What appears deceptively simple is trickier than expected. Narcissism lack of perception fixed mindsets and neuronal default settings are only a few of the stumbling blocks on the path to humility. What exactly is this sought-after humility? Humility consists of four key elements: 1) Seeing one’s own strength and weaknesses and revealing them where needed for the bigger picture; 2) Appreciating others for what they are do now and can do; 3) Being open and willing to learn; 4) Understanding that we are all only a small part of a larger picture easily replaceable and favored by luck and circumstance. Therefore humility has nothing to do with being weak or hiding the light under the bushel. Instead it is about clarity taking a step back from one’s ego and thus being able to serve the greater picture. The author’s own research with more than 3 500 managers contributes to the canon of positive effects of humility that have been measured by dozens of researchers during the last decade. Humility benefits employees (ranging from better performance more innovation stronger resilience to better client relations and stronger morals) the organization (ranging from better ambidextrous strategies a better culture to fewer sunk costs) and the managers themselves (ranging from more seen leadership potential to less stress and better relationships with employees). Dozens of case studies quotes from more than 170 interviews with top managers lively storytelling of real-life examples and solid research with actionable take-aways plus personal assessments make this an eminently readable and practical book for managers worldwide. | The Power of Humility in Leadership Influencing as a Role Model

GBP 32.99
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Manufacturing Mastery The Path to Building Successful and Enduring Manufacturing Businesses

Manufacturing Mastery The Path to Building Successful and Enduring Manufacturing Businesses

While there are those who say manufacturing is dying it is not and will not. Without a universal vow of poverty growing economies will only increase demand. Manufacturing in the 21st century is not a question of if - Rather it is a function of why what who where and how. The nature and pace of change in those factors are overwhelming many. Fear futile resistance and uncertainty are common. While manufacturing will not die individual manufacturing companies will if they do not learn to thrive in this new world. This book is a dynamic guide for manufacturing leaders who want to reduce the ambiguity and overwhelming changes and develop a realistic progressive and responsive thinking process that enables success. It provides a business operating system framework that is the foundation for connecting the many pieces of a manufacturing business into an effective profitable operation. The author walks through the elements relationships capabilities and mutability 21st-century manufacturing requires. Executives of manufacturing companies will be better able to think about and execute viable strategies leveraging the changing economy. Essentially manufacturing is becoming increasingly complex as are business and socioeconomic and political realities. Rapidly evolving technology adds to the confusing environment that precludes “more of the same better faster and cheaper” as a workable business strategy. The tsunami of information hitting owners and leaders is overwhelming many and it is easy to become frozen in place. Economic growth and improving standards of living require that all of this change be broken into bite-size understandable pieces that thaw the minds of executives allowing them to assess what is best right now and move forward. This book does not overwhelm with details and models; rather it provides thinking and examples in small chunks that enable manufacturers to develop and master skills for high-level strategic leadership in ambiguity. | Manufacturing Mastery The Path to Building Successful and Enduring Manufacturing Businesses

GBP 31.99
1

Strategy-Driven Leadership The Playbook for Developing Your Next Generation of Leaders

Strategy-Driven Leadership The Playbook for Developing Your Next Generation of Leaders

It’s estimated that U. S. companies spend over $14 billion annually on leadership development -Match that number to the abundant and growing research that finds most leadership development to be ineffective and the conclusion is a phenomenal amount of waste. The remedy for this situation is to have business strategy drive leadership development instead of creating programs that match a one-size-fits-all approach to leadership. This book's approach called Strategy-Driven Leadership Development (SDLD) puts business strategy first. It maintains an emphasis on building leadership programs around what it will take to make the business successful as opposed to implementing a program in the hopes that it will benefit the strategy. The result is a differentiated and targeted approach called Intentional Leadership Development which provides the structure for transforming how leadership development is undertaken. At the heart of this book however is the explanation of how small incremental changes in action and perspective create meaningful changes in the way leadership is developed. The focus is on the leadership behaviors associated with success for any company. Some companies may need leaders with better financial acumen while others may require better teamwork for success. These skills are learnable and when the energy of an organization is behind it then leadership development can be transformational. The authors method retools prior leadership efforts – the emphasis is not on previous failures and restarting with new programs. There are many effective ideas and actions that are currently embedded in leadership programs but they miss the critical element of tying their efforts to the business strategy. Strategy-Driven Leadership changes the way organizations think about and drive their leadership talent initiatives among their current and upcoming leaders. The book is filled with research science-based information case studies and practical hands-on tools on why and how this Strategy-Driven Leadership Development model will transform company leadership approaches. | Strategy-Driven Leadership The Playbook for Developing Your Next Generation of Leaders

GBP 31.99
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Simplified TRIZ New Problem Solving Applications for Technical and Business Professionals 3rd Edition

Simplified TRIZ New Problem Solving Applications for Technical and Business Professionals 3rd Edition

The revised and updated third edition of Simplified TRIZ: New Problem Solving Applications for Technical and Business Professionals 3rd Edition continues to demystify TRIZ (systematic innovation) the internationally acclaimed problem solving technique. It demonstrates how TRIZ can be used as a stand alone methodology or used to enhance Lean Six Sigma and other systems of organizational improvement. Simplified TRIZ 3rd Edition once again strikes the perfect balance between overly complex and overly simplified making the effective application of TRIZ accessible to a wide audience. In addition to numerous exercises worksheets and tables that further illustrate the concepts of this multinational method this indispensible volume: Presents a new model for problem solving based on four TRIZ tenets ― contradictions resources ideality and patterns of evolution ― elucidated for better understanding and application Contains three new chapters:Functional analysis - Emphasizes a how to approach to functional analysis that strongly improves your ability to define the problem to be solved radically enhancing the value of the creative solutions that TRIZ makes possible. Innovative solutions for difficult challenges – Two detailed case studies sharing the experiences in solving challenging problems in innovative waysSystematic Innovation on the fly – How to utilize individual innovation tools for quick innovative effectMultiple other new case studies throughoutThe addition of Lean in the chapter on integrated methodologiesMore links between chapters increasing the understanding of applicationMore application examples demonstrating application techniques of professionalsClarifies how the patterns of evolution are used to generate both what-if scenarios and real-world forecasts with remarkable accuracy. Illustrates how small and large companies government agencies and other groups of people are using TRIZ and achieving significant results and gives you step-by-step instructions on bringing TRIZ into your organization. With the valuable tools explained within these pages you will be able to find innovative solutions to problems understand the natural evolution of systems and develop more and better ideas faster. | Simplified TRIZ New Problem Solving Applications for Technical and Business Professionals 3rd Edition

GBP 31.99
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Hospital Capacity Management Insights and Strategies

Hospital Capacity Management Insights and Strategies

Hospital Capacity Management: Insights and Strategies details many of the key processes procedures and administrative realities that make up the healthcare system we all encounter when we visit the ED or the hospital. It walks through in detail how these systems work how they came to be this way why they are set up as they are and then in many cases why and how they should be improved right now. Many examples pulled from the lifelong experiences of the authors published studies and well-documented case studies are provided both to illustrate and support arguments for change. First and foremost it is necessary to remember that the mission of our healthcare system is to take care of patients. This has been forgotten at times causing many of the issues the authors discuss in the book including hospital capacity management. This facet of healthcare management is absolutely central to the success or failure of a hospital both in terms of its delivery of care and its ability to survive as an institution. Poor hospital capacity management is a root cause of long wait times overcrowding higher error rates poor communication low satisfaction and a host of other commonly experienced problems. It is important enough that when it is done well it can completely transform an entire hospital system. Hospital capacity management can be described as optimizing a hospital’s bed availability to provide enough capacity for efficient error-free patient evaluation treatment and transfer to meet daily demand. A hospital that excels at capacity management is easy to spot: no lines of people waiting and no patients in hallways or sitting around in chairs. These hospitals don’t divert incoming ambulances to other hospitals; they have excellent patient safety records and efficiently move patients through their organization. They exist but are sadly in the minority of American hospitals. The vast majority are instead forced to constantly react to their own poor performance. This often results in the building of bigger and bigger institutions which instead of managing capacity simply create more space in which to mismanage it. These institutions are failing to resolve the true stumbling blocks to excellent patient care many of which you may have experienced firsthand in your own visit to your hospital. It is the hope of the authors that this book will provide a better understanding of the healthcare delivery system. | Hospital Capacity Management Insights and Strategies

GBP 39.99
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Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges the need for efficient succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction unprecedented pressure has been thrust upon the individual or individuals who often enable these dynamic interactions: the facilitator. Many of us have at one time or other been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds or possibly thousands of businessmen and women. Or perhaps we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another chances are all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator whether as a mediator between two individuals single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe this book is aimed at upskilling people managers and leaders to drive change and consensus with groups through running workshops and meetings. | Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

GBP 35.99
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Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence is one of the firsts of its kind to wade through the confusion among leaders on selecting the type of change approach that will get the best results in their organization. It educates the senior executive leaders and organizational excellence practitioners on the different characteristics of change and answers why the approach to incremental and transitional change cannot deliver the results expected from a transformational change. The author shares his experiences from leading several small and large scale organization transformations in multiple industries across different countries on how to establish a robust foundation for an excellence journey and integrate strategy into daily operations. This book elaborates on the types of courage and what it means to be a courageous leader while leading change in difficult situations and what leaders do differently for putting the organization on a path to excellence and culture transformation. This book shares an innovative design a methodology and an approach that combines best practices and principles from Malcolm Baldrige Shingo Lean Six Sigma Balanced Scorecard accreditation change management patient and family-centered care the Competing Values Framework the LEADS framework and the project management body of knowledge. The implementation of this model at a hospital in Canada propelled the organization further ahead on their transformational journey compared to other organizations that started much earlier. Sensei in Japanese means Teacher and Gyaan in Sanskrit means Knowledge. Brief sections on ‘Sensei Gyaan’ have been interspersed throughout the book to provide valuable tips to the readers based on author’s experiential learnings over the past two decades. This book serves as a practical guide for senior executive leaders and organizational excellence practitioners who wish to embark or are in various stages of their organizational excellence and culture transformation journey. Readers will be guided through 26 elements necessary for establishing a robust foundation and an additional set of 22 Management System elements required to create and sustain a culture of quality across the organization. For leaders in healthcare the book provides a framework guiding principles and associated practices that support the implementation of the 4 core concepts of patient and family centered care namely dignity and respect information sharing participation and collaboration. Included in the book are several examples with creative visuals ready-to-use templates and standard works models guiding principles and strategies based on best practices to assist leaders in their organization excellence journey. | Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

GBP 35.99
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Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

John Dewey famously pointed out 'We don't learn from experience. We learn from reflecting on experience. ' Here's your chance to learn as the three authors reflect on the (successful) struggle to build a Lean production and management system at Zingerman's Mail Order. Thousands of people visit and benchmark ZMO. This book delivers the backstory in a richly illustrated way. - Mike Rother author of the bestselling books Toyota Kata and The Toyota Kata Practice Guide This clever and highly engaging graphic novel details a story about one organization’s Lean journey with inspiration from the Toyota Way. Over the years common misunderstandings about what Lean is what the journey is like and how to advance have proliferated. Often these misunderstandings come from the way people simplistically talk and think about Lean as if it is some concrete thing that you insert into an organization and step back to watch the results. The authors however view the organization as a living system with interacting parts and constant exposure to the environment. It is dynamic so it’s hard to predict what obstacles you will face next. Just when you think you have it solved new challenges arise from the market competitors government regulations and every direction you turn to. When you look at your organization in this way you see Lean through a different lens. The goal is to make your processes and people into a more adaptive system so you can navigate through all the complexity and uncertainty to continually achieve your goals. This is how Toyota views things and they summarize the Toyota Way as continuous improvement and respect for people. Each person becomes a partner in struggling to learn and adapt and specific tools are used in very different ways throughout the company to accomplish their goals. The story presented here focuses on a small company called Zingerman’s Mail Order (ZMO). Tom Root was one of the founders of this spin-off of the Zingerman’s delicatessen. The deli was founded to bring high-quality artisanal food to Ann Arbor Michigan. The purpose of this book is not to provide a recipe for implementation – the authors want you to get a feeling for the struggle for the learning process. They explain and demonstrate many Lean tools within the context of the journey and how they were adapted for this particular business. Toyota kata became the centerpiece of developing scientific thinking skills to begin to bring continuous improvement to life. | Lean in a High-Variability Business A Graphic Novel about Lean and People at Zingerman’s Mail Order

GBP 24.99
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Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Becoming a Supervisor tells the story of Trevor who works as one of the production team in a small company that makes toy boats. He is thrust into the role of supervisor unexpectedly when his general manager reacts to his constant suggestions of how things could be better. When the GM becomes ill Trevor struggles to take up the slack for several months until a new GM arrives. The core of the book follows Trevor’s growth under the coaching of Julie his new GM. As Trevor deals with one challenge after another Julie guides him on a journey to learn the core skills needed by all front-line leaders. The reader takes away four key ideas: (1) Front-line leadership skills are not too complicated to learn. (2) These skills are something that they can develop in themselves regardless of what their organization does. (3) Tools and skills are there to help solve real business problems; implementing the tools is not a strategy. (4) In your role as supervisor (directing or responsible for others) you have to look after the mission of the company AND look after your people – doing only one is not an option. Essentially this book is intended to give hope to a new supervisor or team lead. They will finish the book knowing that the skills they need can be learned and aren’t that difficult to acquire. It is designed to introduce the central skills that any supervisor has to be able to master at least with a basic working competency: instructing leading and making improvements in their own area. It introduces some of the more widely used tools that a new supervisor may need. More importantly it ties these tools and skills to solving particular problems. Readers will understand that the tools are not important for their own sake but only to the extent that the tools serve the larger objective of the organization. This book is designed to give the reader an entertaining and hopeful story about the very difficult transition from worker to supervisor from being one of the crew to directing the crew. It is an emotionally tough transition and the idea that someone could see a model of how it can work out will be helpful to folks new in a leadership role. Finally the book provides a reference to other sources of information that will let the reader extend their learning about each of the tools or skills referenced in the contents. | Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

GBP 28.99
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Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

It has been almost 20 years since the Institute of Medicine released the seminal report titled Crossing the Quality Chasm. In it the IoM identified six domains of care quality (safe timely effective efficient equitable and patient-centric) and noted a huge gap between the current state and the desired state. Although this report received a great deal of attention sadly there has been little progress in these areas. In the U. S. healthcare still has huge disparities is inefficient and is fragmented with delays in care that are often unsafe. Most U. S. citizens are expected to suffer from a diagnostic error sometime during their lifetime not receive a large fraction of recommended care and pay for one of the most expensive systems in the world. Much has been written about quality improvement over the years but many prominent quality and safety experts. Yet progress has been slow. Some have called on the healthcare professions to look outside of healthcare to other industries using examples in nuclear power and airlines for safety the hotel and entertainment industry for a ‘customer’ focus and the automotive industry particularly Toyota for efficiency (Lean). This book by Dr. Oppenheim on lean healthcare systems engineering (LHSE) is a fresh approach that brings forth concepts that systems engineers have used in huge national defense projects. What’s unique in this book is that these powerful system engineering tools are modified to be able to address smaller sized healthcare problems that still involve similar problems in fragmentation and poor communication and coordination. This book is an invaluable reference for a new powerful process named Lean Healthcare Systems Engineering (LHSE) for managing workflow and care improvement projects in all clinical environments. The book applies to ambulatory clinics and hospitals of all types including operating rooms emergency departments and ancillary departments clinical and imaging laboratories pharmacies and population health. The book presents a generic rigorous but not mathematical step-by-step process of integrated healthcare systems engineering and Lean. The book also contains the first major product created with the LHSE process namely tabularized summaries of representative projects in healthcare delivery applications called Lean Enablers for Healthcare Projects. Each full-page enabler table lists the challenges and wastes powerful improvement goals risks and expected benefits and some useful descriptions of the healthcare system of interest. The book provides user-friendly solutions to major problems in healthcare delivery operations in all clinical environments addressing fragmentation wastes wrong incentives ad-hoc and stove-piped management lack of optimized processes hierarchy gradient lack of systems thinking “blaming and shaming culture” burnout of providers and many others. | Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

GBP 39.99
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Government Big Pharma and The People A Century of Dis-Ease

Government Big Pharma and The People A Century of Dis-Ease

Pharmaceuticals constitute a relatively small share of the total Health Care expenditure in most developed economies and yet they play a critical role in the ongoing debate over how best to advance improve and afford Health Care. Despite this and perhaps because of this the industry has had for many years an outsized claim to fame and controversy praise and criticisms and support and condemnation. Unfortunately many participants in the debate do not fully understand the complexities of the industry and its role in the overall Health Care system. The analytical tools of economics provide a strong foundation for a better understanding of the dynamics of the pharmaceutical industry its contribution to Health and Health Care and its dual and often conflicting priorities of affordability and innovation as well as the various Private and Public Policy initiatives directed at the sector. Everyone is affected by Big Pharma and the products they produce. At the Drug store the physician’s office in front of the television in everyday conversations Drugs are a part of our lives. Society shapes our values toward Drugs and Drugs shape society. (The Pill and minor tranquilizers are good examples. ) And of course the way Congress deliberates and Big Pharma responds has a huge impact on how Drugs affect our lives. This book is well-researched on the subject of the pharmaceutical industry its struggles with Government and its relationship to the consumer from the early twentieth century until the present. The Dynamic Tension between the three participants – Government Big Pharma and the People – is described and explained to lead to an understanding of the controversies that rage today. The author describes how the Government its many investigatory efforts and the ultimate legislative results affect the industry and the consequences of their activities are explored in light of their effects on other players including the patients and consumers who rely on both Government and Big Pharma for their well-being and who find sometimes unexpected consequences while giving special attention to the attitudes beliefs and misadventures of less-than-optimal Drug use. Stakeholders are identified with physicians as a major focus as well as describing the significance of prescriptions as social objects and the processes by which physicians make choices on behalf of their patients. The author ties it all together with how Big Pharma affects and is affected by each of these groups. The author utilizes his 50-plus years’ experience as an academic practicing pharmacist and Big Pharma employee to describe the scope of the pharmaceutical industry and how it affects us on a daily basis concluding with an inside look at Big Pharma and how regulations marketing and the press have affected their business both good and bad. | Government Big Pharma and The People A Century of Dis-Ease

GBP 48.99
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