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Flatlined Why Lean Transformations Fail and What to Do About It

Flatlined Why Lean Transformations Fail and What to Do About It

With 30 years of driving Lean transformations under his belt—both in-house at Danaher and as the founder of Lean Horizons—Mark C. DeLuzio has a vantage point across a variety of industries. He often hears the challenges Lean leaders face now that they’ve been implementing Lean for a decade or more. They are concerned that they aren’t getting the results they used to and they don’t know why. Most leaders believe their problems are unique to their company but Mark sees more commonalities than differences. Flatlined: Why Lean Transformations Fail and What to Do About It draws on the author’s experience as the original pioneer of the most successful Lean business system next to Toyota as well as his progress over the past 18 years in helping companies replicate what Danaher achieved. Mark DeLuzio knows you need an actionable approach to make rapid shifts not theory. With this book Mark DeLuzio gives you: • the reasons why companies are now flatlining with Lean; • five steps to solving this problem no matter what your industry or corporate culture; • real talk on why your organization is probably mediocre (even if it’s making a lot of money) and how to disrupt it to make it genuinely world class; • the questions you should always be asking at every stage and level of your Lean initiative. | Flatlined Why Lean Transformations Fail and What to Do About It

GBP 24.99
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Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

People with ideas are dreamers. People who get things done are doers. One doer is worth eight dreamers. There are three kinds of people who make up an innovator. There are inventors (people who have new and unique ideas) problem solvers (people who have ideas about how to correct a previous error) and entrepreneurs (people who transform ideas into realities). Put them altogether they spell innovator. Most innovative books today focus on ways to create new and unique ideas; some of them also address problem-solving but this is less than 10% of the methodologies that the innovator needs to master. The approaches used in this book transform an idea into reality or to put it another way deliver innovative products to make a profit for the organization and instill pride in its employees. This means that every step in the process needs to have innovation applied to it in order to meet the expectations and demands of today's sophisticated customer. This book is designed to help the reader and their organization complete the complex process of bringing a new product to market by presenting what is expected at each step in the cycle and providing step-by-step instructions on what to do at each specific step. In large to mid-sized organizations this book is designed to help each individual understand how they fit into the innovative cycle and explains why they should be more creative related to the work they do and more conscious of the contributions they can make. It emphasizes the importance of every individual contributing to the organization's innovative process. The book is designed to help the organization understand its Innovation Systems Cycle. In the early part of the cycle it focuses on weeding out projects that do not have the potential to produce value-added results to the stakeholders. By using the guidelines outlined in this book an organization can reduce its new project failure rate by as much as 50% which should result in almost doubling the organization’s new product output thereby increasing profits by as much as 15%. | Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

GBP 27.99
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Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

This book is for the people who lead our companies. Our world suffered a staggering blow. We will recover. Many of our companies are still suffering. Some of them will not recover. We’re in a time of disruption. A company’s culture will play a big part in managing through this disruption. Senior leaders must establish a clear purpose a strong set of core values and a plan to translate strategy into action. Companies will be seeking to transform to become more efficient and resilient. Most attempts to do so fail. They fail because we try to solve the wrong problem with the wrong system. We attempt to change the way people act. But to achieve sustained improvement we must focus on changing the way they think. Over the last thirty years we’ve experimented with Lean Six Sigma and other improvement initiatives. Each failed to move beyond average performance and sustain transformational improvement. Average then became a learned behavior. To move forward we must unlearn some things. We must change our problem definition and our defined systems. And we can do this by framing the problem through the lens of Operational Excellence. | Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

GBP 19.99
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The New Entrepreneur's Guide to Setting Up and Running a Successful Business

The New Entrepreneur's Guide to Setting Up and Running a Successful Business

This is the book you will need if you are considering setting up your own business. It is aimed at the new business owner who has a lot of questions to ask. It has been written by a successful business owner and provides advice on what and what not to do. While it is not intended to be a global reference book it does provide the reader with practical answers to the issues they will come across everyday and includes examples of successes and failures from both the US and U. K. perspectives. | The New Entrepreneur's Guide to Setting Up and Running a Successful Business

GBP 31.99
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High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts—including talent acquisition development and retention strategies. For a coaching program to succeed in an organization it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching. This book differs significantly from other books in the coaching market. Many books on coaching cast coaches as facilitators who question their clients (the coachees) helping them to articulate their own problems formulate their own solutions develop their own action plans to solve problems and measure the success of efforts to implement those plans. That is called a nondirective approach. But this book adopts a directive approach by casting the coach as a manager who diagnoses the problems with worker job performance and offers specific advice on how to solve those problems. While there is nothing wrong with a nondirective approach it does not always work well in job performance reviews in which the manager must inform the worker about gaps between what is needed (the desired) and what is performed (the actual). The significant difference between what is currently available in the market and what is offered in this book is the authors' collective experience of over 70 combined years of hands-on research and delivery experiences in the Human Resources Development field. According to the Harvard Business Review (2015) workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs—and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice—but instead are questioned about their own views—they regard their managers as either incompetent or disingenuous. Effective managers should be able to offer direction to their employees. After all managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers. | High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

GBP 39.99
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Applying Entrepreneurship to the Arts How Artists Creatives and Performers Can Use Startup Principles to Build Careers and Generate Income

Applying Entrepreneurship to the Arts How Artists Creatives and Performers Can Use Startup Principles to Build Careers and Generate Income

This book puts successful startup tools in the hands of creators: performers artists entertainers creatives and media makers seeking to launch like a business and generate more income. Readers will learn essential entrepreneurial principles taught to founders in the startup community. Creatives who read this book will learn: How to launch their creative startups Ways to run and market their venture efficiently Effective methods to test new services products and experiences To incorporate their entire skill set in an authentic way That they can do all of this now without business classes or special training With actionable information real-world case studies as examples and specific steps to build business acumen from an artistic perspective this book puts entrepreneurial tools into the frameworks and mindsets of those working in creative fields. Paula Landry MBA is a creator writer/filmmaker and musician who has been teaching and coaching creatives for a decade through undergraduate and graduate programs in New York City as well as at various non-profits. | Applying Entrepreneurship to the Arts How Artists Creatives and Performers Can Use Startup Principles to Build Careers and Generate Income

GBP 31.99
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Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Is your college or university struggling with how to adapt to budget cuts changing student needs technology or regulatory changes? Do you have a program or staff assigned to help coordinate change efforts? Are you ready to become more proactive in how you react to the changes that affect your institution? Structured continuous process-improvement programs have benefitted manufacturing companies for decades but what works in manufacturing does not work the same way in education! This book written by a higher education Lean practitioner using real examples from higher education shows you how to create a continuous-improvement program specifically for higher education It walks you through the key steps for building your first-year continuous-improvement plan. It provides templates checklists and best practices to assist in your planning process. Whether you are a Lean novice or a current Lean/continuous-improvement practitioner this book will add tools to your tool kit and lay the groundwork for successful change initiatives. | Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

GBP 31.99
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Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

You likely don‘t need any more tools programs or workshops to improve your hospital. What you need is a simple and consistent approach to manage problem-solving. Filling this need this book presents a Lean management system that can help break down barriers between staff directors and administration and empower front-line staff to resolve their own problems. Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders provides practical step-by-step guidance on how to roll out Lean daily management in a hospital setting. Ideal for leaders that may feel lost in the transition process the book supplies a roadmap to help you identify where your hospital currently is in its Lean process where it‘s headed and how your role will change as you evolve into a Lean leader. Illustrating the entire process of implementing Lean daily management the book breaks down the cultural progression of units into discreet objectively measurable phases. It identifies what leaders at all levels of the organization must do to progress units into the next phase of development. Complete with case studies from different service areas in the hospital the book explains how to link problem-solving boards together to achieve meaningful and measurable improvements in: the emergency department the operating room discharge times clinics quality and patient satisfaction. After reading this book you will understand how consistent rounding a few whiteboards pen-and-paper data and a focused effort on working the Plan-Do-Study-Act cycle can help you build a common problem-solving bench strength throughout your organization establishing the framework upon which future improvement can be built. | Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

GBP 170.00
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Turbo Flow Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain

Turbo Flow Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain

A Plan for Every Part (PFEP) is all about determining the right part at the right time in the quantity needed. Turbo Flow: Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain explains how to take this detailed inventory plan from the manufacturing arena and apply it to boost performance and cost efficiencies in your supply chain. It explains how to use PFEP to improve management of your raw materials WIP and finished goods inventories. Tapping into two decades of combined experience at Toyota Motor Manufacturing the authors explains how to use PFEP to determine how much you need to build the proper frequency for deliveries how often you need to pick up from suppliers and how much inventory you require. Presents an overview of PFEP for finished goods Discusses internal route planning and design using PFEP data Details external logistics and synchronization of manufacturing logistics and inventory cycles For those willing to fundamentally change the way they do business this book will light the path to more efficient and profitable supply chain management. | Turbo Flow Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain

GBP 170.00
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The Lean Approach to Digital Transformation From Customer to Code and From Code to Customer

The Lean Approach to Digital Transformation From Customer to Code and From Code to Customer

The Lean Approach to Digital Transformation: From Customer to Code and From Code to Customer is organized into three parts that expose and develop the three capabilities that are essential for a successful digital transformation: 1. Understanding how to co-create digital services with users whether they are customers or future customers. This ability combines observation dialogue and iterative experimentation. The approach proposed in this book is based on the Lean Startup approach according to an extended vision that combines Design Thinking and Growth Hacking. Companies must become truly customer-centric from observation and listening to co-development. The revolution of the digital age of the 21st century is that customer orientation is more imperative - the era of abundance usages rate of change complexity of experiences and shift of power towards communities - are easier using digital tools and digital communities. 2. Developing an information system (IS) that is the backbone of the digital transformation – called “exponential information system” to designate an open IS (in particular on its borders) capable of interfacing and combining with external services positioned as a player in software ecosystems and built for processing scalable and dynamic data flows. The exponential information system is constantly changing and it continuously absorbs the best of information processing technology such as Artificial Intelligence and Machine Learning. 3. Building software “micro-factories” that produce service platforms which are called “Lean software factories. ” This “software factory” concept covers the integration of agile methods tooling and continuous integration and deployment practices a customer-oriented product approach and a platform approach based on modularity as well as API-based architecture and openness to external stakeholders. This software micro-factory is the foundation that continuously produces and provides constantly evolving services. These three capabilities are not unique or specific to this book they are linked to other concepts such as agile methods product development according to lean principles software production approaches such as CICD (continuous integration and deployment) or DevOps. This book weaves a common frame of reference for all these approaches to derive more value from the digital transformation and to facilitate its implementation. The title of the book refers to the “lean approach to digital transformation” because the two underlying frameworks Lean Startup and Lean Software Factory are directly inspired by Lean in the sense of the Toyota Way. The Lean approach is present from the beginning to the end of this book - it provides the framework for customer orientation and the love of a job well done which are the conditions for the success of a digital transformation. | The Lean Approach to Digital Transformation From Customer to Code and From Code to Customer

GBP 32.99
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Transforming Leader Paradigms Evolve from Blanket Solutions to Problem Solving for Complexity

Transforming Leader Paradigms Evolve from Blanket Solutions to Problem Solving for Complexity

An easy read with clear examples and engaging stories this book is a treat for leaders who are interested in totally transforming the way they work. Luckman and Flory help leaders and organizations shift from a solutions mindset to a problem-solving culture that results in flow and growth where everyone in the organization can become a winner. Anand V. Tanikella Vice President R&D Abrasives Worldwide Saint-Gobain Luckman and Flory explain how to create a platform for change and a culture of meaningful continuous improvement through what they call Problem Solving for Complexity. This approach is about engaging everybody in the organization to improve every aspect of how work gets done. Read this book if you want to be a real change leader not just the person who goes around talking about the need for change. Robert Kessiakoff Coach/Consultant Partner LTGe Sweden [This book] describes how the leader through changing his or her own behaviors and practices can transform an organization that is slow to adapt into one that solves problems organically. The book is an important read for leaders and managers at all levels. Peter Ward Senior Associate Dean for Academics Richard M. Ross Chair in Management Professor of Management Sciences Director Center for Operational Excellence Ohio State University Organizational transformation is difficult and despite expensive continuous improvement programs most change efforts fail. This pattern James E. Luckman and Olga Flory argue is due to the fact that most change efforts start with senior leaders assigning an external or internal consulting group to attempt to drive change from the top down. Leaders today can no longer roll out solutions in the hopes of seeing better results. What they can do is play an active role in helping to transform their organization from blanket solutions thinking to learning how to solve complex business problems in a rapidly changing world. Drawing upon decades of leadership experience and years of research with executives across many different industries Luckman and Flory make a persuasive case that most companies have not been able to stay ahead in what is an increasingly turbulent business environment because they simply have not made the cultural changes required to do so. In discussing how to facilitate this culture change the authors share a model for leadership designed to guide an organization to extraordinary new levels of performance by focusing on three key areas: building a framework for problem-solving encouraging respectful communication and accelerating the pace at which the organization learns. The result is more energized team members who are dedicated to their daily work in an organization that is better positioned to achieve operational excellence. Readers will also find powerful stories from executives who have effectively changed their approach to leadership all of which serve to inspire more leaders to take the leap and become problem-solvers for complexity. Transforming Leader Paradigms is a book about strengthening every organization’s capacity to solve complex business problems. But more importantly it’s about what leaders must change in themselves to help their team members solve problems methodically start to look at the world differently using complexity theory and understand what it means to create real value for customers. For leaders who are willing to examine their own behaviors this book is a welcome change from the steady stream of business books on the market that emphasize charismatic and/or heroic leadership as the key to achievement and success. | Transforming Leader Paradigms Evolve from Blanket Solutions to Problem Solving for Complexity

GBP 31.99
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Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

If you don’t offer great customer experience your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an OK experience and get away with it. In today’s hypercompetitive environment companies can no longer be just B2C or B2B. They must become B2Me – more personal more relevant. With customers having higher expectations and access to more information than ever before companies must create stellar frictionless personalized and memorable customer experiences if they plan to stay in the game. In this book you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy practical and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience whether it be managers associates sales reps marketing professionals web strategists accountants customer service reps delivery people or installers. No matter what role you play this book offers easy tips recommendations and examples to help improve customer experience realistically sustainably and affordably. | Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

GBP 16.99
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The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

Kindness and leadership aren’t often synonymous. Ask someone to describe good leadership to you and you will hear many adjectives used: authentic bold challenging charismatic decisive empowering fearless goal-oriented humble inspiring original passionate role-model strategic and transparent to name of a few. And though there are many more that come to mind kindness isn’t one of them. And here’s the problem with that. Leaders lead. And the way a leader leads – how they do what they do – influences those they lead. From the president of the country to the president of a company from middle managers right down to front-line supervisors what a leader models – how they think speak and act – influences the people they lead. Leaders who think speak and act unkindly give legitimacy and permission to those they lead to think speak and act in exactly the same unkind ways. Today in a world where a leaders’ words and actions travel quickly through social media channels such as Twitter their influence – unkind or kind – is amplified through repeated views and sharing. In an increasingly fragmented polarized and divided world we need leaders who will bring people together not divide them. Leaders who value and model cooperation and collaboration over competition. And who model ways to think kindly speak kindly and act kindly. We need kindness to become synonymous with good leadership. So that when someone is asked to describe the traits of a good leader kindness will be the first word that comes to mind. Essentially the purpose of this book is to teach leaders how to lead with kindness so they can influence the people they lead to create kinder workplaces organizations and the world. Each chapter contains a mixture of theory case studies and reflections from leaders and the people they influence. As well the book follows the fictional stories of Kay’La Janson and Kevin Landrell as they become leaders in a failing organization that is ultimately turned around through kind leadership. Between chapters there are a series of practical exercises based on concepts presented in the previous chapter with space to record outcomes and reflections on the practice process. This book gives you a deep theoretical understanding of the importance of leading with kindness and also provides practical exercises for you to use to turn theory into practice. Because change means doing things differently and because we only really learn by doing to create kinder organizations kinder communities and a kinder world leaders must be able to begin practicing kindness right away. By the time you finish the book you will feel confident in your ability to lead with kindness and also to address organizational problems at work at home and in the community with kindness. | The Kind Leader A Practical Guide to Eliminating Fear Creating Trust and Leading with Kindness

GBP 28.99
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Bringing Value to Healthcare Practical Steps for Getting to a Market-Based Model

Bringing Value to Healthcare Practical Steps for Getting to a Market-Based Model

The healthcare sector is on the cusp of sweeping disruption. The hallmarks of the old system—pricing that’s disconnected from outcomes and incentives for treating sickness rather than maintaining health—are no longer sustainable. And yet after decades of financial success it’s difficult for most established industry players to grapple with meaningful changes to their business models. In their latest book Bringing Value to Healthcare: Practical Steps for Getting to a Market-Based Model Rita Numerof and Michael Abrams lay out the roadmap to a healthcare system that is accountable for delivering optimal patient outcomes at a sustainable cost. Based on in-depth research and decades of experience consulting with leading hospitals insurers and device and drug manufacturers Numerof and Abrams provide a market-based approach to addressing the ills of the current healthcare system. In addition to highlighting industry challenges and opportunities the authors also outline the changes required of consumers employers and policy makers to move to a patient-centered model characterized by value accountability and transparency. This is the handbook for payer provider pharmaceutical and medical device executives who are seeking to preserve today’s profitability while positioning their organizations for success in the very different markets of tomorrow. The book’s guidance is illuminated by case studies and each chapter concludes with a self-assessment tool and key questions. Getting to a new future isn’t easy. But if it can’t be envisioned it can’t be realized. Bringing Value to Healthcare is that critical first step. | Bringing Value to Healthcare Practical Steps for Getting to a Market-Based Model

GBP 31.99
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Beyond EHR Using Technology to Meet Growing Demands and Deliver Better Patient Care

Beyond EHR Using Technology to Meet Growing Demands and Deliver Better Patient Care

Today it is not uncommon for practices and hospitals to be on their second or third EHR and/or contemplating a transition from the traditional on-premise model to a cloud-based system. As a follow-up to Complete Guide and Toolkit to Successful EHR Adoption (©2011 HIMSS) this book builds on the best practices of the first edition fast-forwarding to the latest innovations that are currently leveraged and adopted by providers and hospitals. We examine the role that artificial intelligence (AI) is now playing in and around EHR technology. We also address the advances in analytics and deep learning (also known as deep structured or hierarchical learning) and explain this topic in practical ways for even the most novice reader to comprehend and apply. The challenges of EHR to EHR migrations and data conversions will also be covered including the use of the unethical practice of data blocking used as a tactic by some vendors to hold data hostage. Further we explore innovations related to interoperability cloud computing cyber security and electronic patient/consumer engagement. Finally this book will deal with what to do with aging technology and databases which is an issue rarely considered in any of the early publications on healthcare technology. What is the proper way to retire a legacy system and what are the legal obligations of data archiving? Though a lot has changed since the 2011 edition many of the fundamentals remain the same and will serve as a foundation for the next generation of EHR adopters and/or those moving on to their second third fourth and beyond EHRs. | Beyond EHR Using Technology to Meet Growing Demands and Deliver Better Patient Care

GBP 56.99
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Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

Business schools teach the transactional tools one needs to work in business. They teach various strategic planning and decision-making models such as SPACE or SWOT or decision trees or weighted grids. They teach about the various functions of an organization financial ratios and breakeven analyses. And they may even have a class on business ethics. But those tools are more about knowing where the business-case boundaries are as a risk prevention measure and do not help one to think about how they should comport themselves as a leader. This book is about helping you to become your best self and helping those around you to achieve their best. Inherently it’s about authenticity integrity and empathy and how these simple traits can lead to high performance. The book explores ways to make our leadership more authentic and to lead with integrity. It discusses how to mentor employees and how this can lead to higher-performing teams and more successful organizations. The book is organized around four major constructs. The first is about personal leadership. It starts with honesty and integrity. That provides the basis for an empathetic leadership style. This is one that helps to engage followers and brings them along because they want to come along for the journey rather than feeling forced. That is the nature of the second construct: building and maintaining high-performing teams. This is then the basis for building a trusting culture. Change is all around us and that can be exhausting. Building a culture of trust is the first step toward building an agile organizational culture. That is the third construct. Finally the last is a message of simple optimism. There are many challenges facing society today but with thoughtful engaging leaders there is hope that we can collectively rise to the challenge. | Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

GBP 27.99
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Manufacturing Mastery The Path to Building Successful and Enduring Manufacturing Businesses

Manufacturing Mastery The Path to Building Successful and Enduring Manufacturing Businesses

While there are those who say manufacturing is dying it is not and will not. Without a universal vow of poverty growing economies will only increase demand. Manufacturing in the 21st century is not a question of if - Rather it is a function of why what who where and how. The nature and pace of change in those factors are overwhelming many. Fear futile resistance and uncertainty are common. While manufacturing will not die individual manufacturing companies will if they do not learn to thrive in this new world. This book is a dynamic guide for manufacturing leaders who want to reduce the ambiguity and overwhelming changes and develop a realistic progressive and responsive thinking process that enables success. It provides a business operating system framework that is the foundation for connecting the many pieces of a manufacturing business into an effective profitable operation. The author walks through the elements relationships capabilities and mutability 21st-century manufacturing requires. Executives of manufacturing companies will be better able to think about and execute viable strategies leveraging the changing economy. Essentially manufacturing is becoming increasingly complex as are business and socioeconomic and political realities. Rapidly evolving technology adds to the confusing environment that precludes “more of the same better faster and cheaper” as a workable business strategy. The tsunami of information hitting owners and leaders is overwhelming many and it is easy to become frozen in place. Economic growth and improving standards of living require that all of this change be broken into bite-size understandable pieces that thaw the minds of executives allowing them to assess what is best right now and move forward. This book does not overwhelm with details and models; rather it provides thinking and examples in small chunks that enable manufacturers to develop and master skills for high-level strategic leadership in ambiguity. | Manufacturing Mastery The Path to Building Successful and Enduring Manufacturing Businesses

GBP 31.99
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Basic Statistical Techniques for Medical and Other Professionals A Course in Statistics to Assist in Interpreting Numerical Data

Basic Statistical Techniques for Medical and Other Professionals A Course in Statistics to Assist in Interpreting Numerical Data

We are bombarded with statistical data each and every day and healthcare professionals are no exception. All sectors of healthcare rely on data provided by insurance companies consultants research firms and government to help them make a host of decisions regarding the delivery of medical services. But while these health professionals rely on data do they really make the best use of the information? Not if they fail to understand whether the assumptions behind the formulas generating the numbers make sense. Not if they don’t understand that the world of healthcare is flooded with inaccurate misleading and even dangerous statistics. The purpose of this book is to provide members of medical and other professions including scientists and engineers with a basic understanding of statistics and probability together with an explanation and worked examples of the techniques. It does not seek to confuse the reader with in-depth mathematics but provides basic methods for interpreting data and making inferences. The worked examples are medically based but the principles apply to the analysis of any numerical data. | Basic Statistical Techniques for Medical and Other Professionals A Course in Statistics to Assist in Interpreting Numerical Data

GBP 31.99
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The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

This book fully details as the title suggests the real secret to maximizing an organization's profitability. While many companies have implemented improvement initiatives such as Six Sigma and Lean Manufacturing there is a missing link which when discovered and implemented will take these same companies to profit levels not seen before. This missing link is the Theory of Constraints and when it’s combined with Lean and Six Sigma true transformational improvements are sure to follow. In this book the author walks you through the step-by-step method on how to combine these three methodologies with the result being significant improvements to flow major improvements in variation substantial reductions in waste superior on-time delivery and ultimately maximized profitability. He has been using this integrated methodology for many years and each time the results realized were well beyond what the leadership teams had experienced previously. The genesis behind this combined improvement cycle is based upon many years of analysis of both failures and successes using Lean Six Sigma and the Theory of Constraints as stand-alone improvement initiatives. By integrating Lean Six Sigma and the Theory of Constraints into a single improvement cycle the author has developed a recipe that will maximize your return on investment cash flow and net profit. The Secret to Maximizing Profitability is both stimulating and thought provoking but more importantly it will provide your organization with a roadmap for maximizing the use of your resources to achieve more bottom-line improvement than you ever imagined possible. | The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

GBP 27.99
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The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

Professional burnout is an epidemic in America. Approximately half of physicians and nurses are affected and at risk for themselves and their patients. Much has been written about professional burnout. The term was originally coined in the 1970s by American psychologist Herbert Freudenberger to describe the consequences of severe stress and high ideals experienced by people working in helping professions. Since then many books have been written to address this looming national public health crisis. But unfortunately there has been much less written from a solution standpoint: getting to the root cause of why this is occurring now more than ever. The Resilient Healthcare Organization engages readers focusing on physicians and healthcare professionals and their experiences and how they overcame a loss of enthusiasm for work feelings of cynicism and a low sense of personal accomplishment. The feelings of emotional exhaustion are characterized by depersonalization and perceived ineffectiveness. These are the cardinal features that define burnout and affect almost 50% of physicians and 30–70% of nurses. This book addresses why burnout is viewed as a threat and how it can be fought. The author discusses the contributing factors and solutions at the health system and societal level. Additionally this book explores the current and future etiology and impacts on physicians and healthcare professionals with a significant emphasis on solutions at both the individual level and the system level. Contributors: Patricia S. Normand MD Bruce Flareau MD Kathleen Ferket MSN APRN Daniel Edelman DO and Peter B. Angood MD. | The Resilient Healthcare Organization How to Reduce Physician and Healthcare Worker Burnout

GBP 31.99
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Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

Denise dreamed of being the kind of leader who empowered and engaged her people but was becoming frustrated and disillusioned. Denise - a fast-rising young consultant at a large advisory firm - lands a job as a manager in industry. Crisis strikes as low-cost competitors take market share and general chaos generates late shipments. Denise goes into Lean consulting mode but quickly learns her supervisors are not buying it. They're not engaged and they find the Lean tools confusing and a distraction from their goals of getting product out. It's going to take some magic - magic that's available to you the reader too! Come with Denise on a journey of discovery and skill development as she moves beyond the tools and concepts of Lean and focuses on daily practice that helps her supervisors achieve their goals. It's about an approach called Toyota Kata that helps anyone develop and apply scientific thinking - an exploratory mindset of curiosity and experimentation. A mentor from an unlikely place appears and shares with Denise how to coach her team. Once her supervisors dig into real problems they face every day they begin to engage. Step by step with insightful inputs from her mentor Denise starts developing the skills to become a coaching manager. She watches her team meet their current challenges and be ready for more. When you teach and practice scientific thinking and coaching skills you give wings to your team and new worlds of opportunity open up. If you're a manager you'll identify with how the team in this story goes beyond general preaching about best practices to practicing how to get to where they want to be. If you're a Lean practitioner frustrated with applying tools with a limited half life you'll learn how to develop people so they can achieve their most important goals and keep going. And if you're already a Toyota Kata practitioner well . you will love this book! | Giving Wings to Her Team A Novel About Learning to Coach the Toyota Kata Way

GBP 24.99
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Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence is one of the firsts of its kind to wade through the confusion among leaders on selecting the type of change approach that will get the best results in their organization. It educates the senior executive leaders and organizational excellence practitioners on the different characteristics of change and answers why the approach to incremental and transitional change cannot deliver the results expected from a transformational change. The author shares his experiences from leading several small and large scale organization transformations in multiple industries across different countries on how to establish a robust foundation for an excellence journey and integrate strategy into daily operations. This book elaborates on the types of courage and what it means to be a courageous leader while leading change in difficult situations and what leaders do differently for putting the organization on a path to excellence and culture transformation. This book shares an innovative design a methodology and an approach that combines best practices and principles from Malcolm Baldrige Shingo Lean Six Sigma Balanced Scorecard accreditation change management patient and family-centered care the Competing Values Framework the LEADS framework and the project management body of knowledge. The implementation of this model at a hospital in Canada propelled the organization further ahead on their transformational journey compared to other organizations that started much earlier. Sensei in Japanese means Teacher and Gyaan in Sanskrit means Knowledge. Brief sections on ‘Sensei Gyaan’ have been interspersed throughout the book to provide valuable tips to the readers based on author’s experiential learnings over the past two decades. This book serves as a practical guide for senior executive leaders and organizational excellence practitioners who wish to embark or are in various stages of their organizational excellence and culture transformation journey. Readers will be guided through 26 elements necessary for establishing a robust foundation and an additional set of 22 Management System elements required to create and sustain a culture of quality across the organization. For leaders in healthcare the book provides a framework guiding principles and associated practices that support the implementation of the 4 core concepts of patient and family centered care namely dignity and respect information sharing participation and collaboration. Included in the book are several examples with creative visuals ready-to-use templates and standard works models guiding principles and strategies based on best practices to assist leaders in their organization excellence journey. | Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

GBP 35.99
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Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

As identified by Bloomberg Government the best-performing federal contractors all lobby Congress. We might guess that intuitively. The common perception of Washington DC as an insider's game persists and it makes sense that the winners lobby. However focusing only on best-performing contractors limits the view of what unfolds through congressional lobbying or more importantly could unfold for even more companies—if they only recognized that they also have access to Congress. The tools of congressional influence are available to every company yet the overwhelming majority of federal contractors eschew the opportunity to lobby Congress. Sadly it’s not just that companies often don’t know how. It’s worse; they don’t know why lobbying Congress can be helpful. Defense represents the most significant portion of the federal budget annually reviewed and approved by Congress. As such it's a valuable case study to understand what may contribute to a concentration of winners that garner federal contracts. Any company can learn by understanding more about lobbying in the defense industry. The inability or unwillingness to integrate lobbying into a sales strategy stems from hubris ignorance and lack of imagination. Thinking I've got this and relying on their wits and narrow networks too many defense executives struggle to gain real traction and consistently win large contracts. The result? The biggest winners aggregate at the top of the defense industrial base pyramid while the hundreds of thousands of others are left to wonder what just happened and why it’s so hard. This book focuses on those who do not lobby. It’s almost too easy to conclude the system is unfair unlikely to change and populated by well-connected insiders who move through the revolving door. Digging a little deeper this book reveals that the real challenge to more democratized access to Congress is within our reach—if we could only see it! | Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

GBP 25.99
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Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

Achieve any cost goals in half the time and achieve stable production with quality designed in right-the-first-time. Design for Manufacturability: How to Use Concurrent Engineering to Rapidly Develop Low-Cost High-Quality Products for Lean Production is still the definitive work on DFM. This second edition extends the proven methodology to the most advanced product development process with the addition of the following new unique and original topics which have never been addressed previously. These topics show you how to: Cut cost from 1/2 to 1/10 in 9 categories—with ways to remove that much cost from product charges and pricing Commercialize innovation—starting with Manufacturable Research and learning from the new section on scalability you will learn how to design products and processing equipment to quickly scale up to any needed demand or desired growth. Design product families that can be built on-demand in platform cells that also mass customize products to-order Make Lean production easier to implement with much more effective results while making build-to-order practical with spontaneous supply chains and eliminating forecasted inventory by including an updated chapter on Designing Products for Lean Production The author’s 30 years of experience teaching companies DFM based on pre-class surveys and plant tours is the foundation of this most advanced design process. It includes incorporating dozens of proven DFM guidelines through up-front concurrent-engineering teamwork that cuts the time to stable production in half and curtails change orders for ramps rework redesign substituting cheaper parts change orders to fix the changes unstable design specs part obsolescence and late discovery of manufacturability issues at periodic design reviews. This second edition is for the whole product development community including: Engineers who want to learn the most advanced DFM techniques Managers who want to lead the most advanced product development Project team leaders who want to immediately apply all the principles taught in this book in their own micro-climate Improvement leaders and champions who want to implement the above and ensure that the company can design products and versatile processing equipment for low-volume/high-mix product varieties Designing half to a tenth of cost categories can avoid substituting cheap parts which degrades quality and encourages standardization and spontaneous supply chains which will encourage Lean initiatives. Using cellular manufacturing to shift production between lines for mixed production of platforms and build-to-order to offer the fastest order fulfillment can beat any competitors’ delivery time. | Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

GBP 56.99
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