Pricemate

The Power of One Leading with Civility Candor and Courage

Praise for the Power of One. Every leader is focused on how to embrace the significant shifts happening in the workplace and in society at large which are impacting the future of work and the way we connect. The challenge is to find the best path forward. The key to understanding how to tap into your own individual power and influence is through Natasha’s framework: civility candor courage and consciousness. One person CAN make a difference in all aspects of their life and Natasha provides a helpful guide through powerful examples to show you the path to embracing your incredible Power of One. Marla Kaplowitz 4A’s President & CEO The Power of One: Leading with Civility Candor and Courage is a journey of personal power and intentional influence. A better world workplace and community begins with you. You are the it factor. You have the power to use your everyday words and actions to influence extraordinary change in the workplace and beyond. It only takes ONE to make a difference. COVID-19 #MeToo George Floyd—the events and movements of recent years have left us all with a hunger for positive change in every aspect of our lives. Yet most of us think we’re powerless to affect change. This book was written to combat that lie. Within these pages you’ll find out the truth about who you are what you have to offer and how you can cultivate the power within you to create a new positive dynamic in your home office neighborhood and the world. Through powerful storytelling Natasha Bowman provides meaningful and practical examples of how to build a life marked by civility candor and courage as well as how to lead and develop cultures in which those virtues are on full display. You’ll learn how to shape power dynamics that are inclusive and diverse as you become an advocate for true equity. Most importantly you’ll discover how to change lives for the better—starting with your own. Natasha Bowman is an expert in workplace equity and is recognized as a 2020 Top 30 Global Guru for Management. With her consulting firm Performance ReNEW she works with high-profile companies and organizations to gear them up for inclusive success in today’s diverse and demanding world. | The Power of One Leading with Civility Candor and Courage

GBP 28.99

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Restorative Just Culture in Practice Implementation and Evaluation

A restorative just culture has become a core aspiration for many organizations in healthcare and elsewhere. Whereas ‘just culture’ is the topic of some residual conceptual debate (e. g. retributive policies organized around rules violations and consequences are ‘sold’ as just culture) the evidence base on and business case for restorative practice has been growing and is generating increasing global interest. In the wake of an incident restorative practices ask who are impacted what their needs are and whose obligation it is to meet those needs. Restorative practices aim to involve participants from the entire community in the resolution and repair of harms. This book offers organization leaders and stakeholders a practical guide to the experiences of implementingand evaluating restorative practices and creating a sustainable just restorative culture. It contains the perspectives from leaders theoreticians regulators employees and patient representatives. To the best of our knowledge there is no book on the market today that can function as a guide for the implementation and evaluation of a just and learning culture and restorative practices. This book is intended to fill this gap. This book will provide among other topics an overview of restorative just culture principles and practices; a balanced treatment of the various implementations and evaluations of just culture and restorative processes; a guide for leaders about what to stop start increase and decrease in their own organizations; and an attentive to philosophical and historical traditions and assumptions that underlie just culture and restorative approaches. The interest in ‘just culture’ not just in healthcare but also in other fields of safety-critical practice has been steadily growing over the past decade. It is a trending area. In this it has become clear that 20-year-old retributive models not only hinder the acceleration of performance and organizational improvement but have also in some cases become a blunt HR instrument an expression of power over justice and a way to stifle honesty reporting and learning. What is new in this then is the restorative angle on just culture as it has been developed over the last few years and now is practised and applied to HR suicide prevention healthcareimprovement regulatory innovations and other areas. | Restorative Just Culture in Practice Implementation and Evaluation

GBP 31.99

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The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

A group is working on a business challenge. The group members are under pressure. They have a lot to accomplish and a limited amount of time. After first attempting to develop an overview of their common task they try to make a plan to ensure an efficient group process. The planning is proving difficult. We’ve all been there. We are in a working group or at a meeting discussing a topic or a challenge and all the while as a separate track running underneath our conversation there is a subtext that no one explicitly addresses. This is an example of ‘the elephant in the room. ’ Most of us notice the elephant it gets in the way and it’s difficult to deal with until someone points at it and says ‘There it is let’s take a look at it and reduce its impact. ’ With an engaging use of examples and questions the book addresses how we can best deal with the elephant and thus promote job satisfaction creativity and productivity. In the context of action what we notice often recedes into the background and gradually slips out of focus until we eventually reconnect with our need to reflect and recreate a space for it. This book addresses the challenge of focusing on holding on to and acting on what we notice ‘in the middle of it all. ’ Maintaining a simultaneous focus on task and process – what we do and what we notice – is what I define as ‘double awareness. ’ Double awareness is not only a core capacity but also a core challenge. The aim of the book is to promote understanding and awareness of this core challenge and to inspire both reflection and action in anyone wishing to improve their capacity for double awareness. How can we define and understand the practice of mindful avoidance? And can we as members of groups and organizations begin to practice mindful action by engaging in and acting on what we notice in real time? | The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

GBP 26.99

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Productivity Improvement in Manufacturing SMEs Application of Work Study

This book focuses on the application of workstudy in productivity of manufacturing SMEs locally and abroad and also explores various industrial problems which face manufacturing SMEs in developing and underdeveloped countries in the rest of the world. Low productivity is currently a serious challenge facing manufacturing SMEs where these SMEs are operating below expected production output levels which makes it difficult for them to compete in the global market. SMEs are the engine drivers of economic growth one of which is manufacturing. The challenge is that government from various countries in developing and underdeveloped countries mandated agencies in their respective areas to ensure that there is economic progress for these SMEs but productivity remains low in the manufacturing SMEs. When SMEs do not perform well productivity of manufacturing SMEs declines and unemployment increases. Thus an increase in unemployment results in a drop of GDP in the country and can become a global and economic crisis. This book describes a process which enables the reader to use effective knowledge that addresses problems facing the productivity of manufacturing SMEs such as work study tools and case studies and provides solutions and applications to improve the running of the manufacturing SMEs in growing their productivity. | Productivity Improvement in Manufacturing SMEs Application of Work Study

GBP 31.99

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Leading High-Reliability Organizations in Healthcare

The Institute of Medicine Centers for Medicare and Medicaid The Joint Commission and other regulatory and accrediting bodies all agree that hospitals must be transformed into places where each patient receives quality care every single time. In other words zero defects. Helping to ensure quality at every level high-reliability methods offer healthcare leaders the tools they need to achieve this noble goal. Leading High-Reliability Organizations in Healthcare details the attributes and practices that help high-reliability organizations (HROs) excel in the service they provide to their customers. Explaining what it takes to achieve high reliability in healthcare settings it defines reliability as much more than just being safe it describes how to measure reliability and paves the way to higher reliability. The book presents proven tools concepts and skills that leading healthcare organizations are using to improve safety and quality including mistake proofing Lean Six Sigma and reliability engineering. It details the roles and responsibilities of the two key organizational components involved in achieving high reliability: leadership and the reliability engineers who apply reliability methods both technically and socially throughout the healthcare value stream. Rick Morrow executive in HROs and now System Director of Quality Safety and Process Improvement at CHRISTUS Health one of the largest non-profit healthcare systems identifies the necessary infrastructure methods and analytics required to achieve and sustain higher reliability. He also suggests applications of high reliability concepts that have proven to work well in healthcare settings. The book includes numerous case studies that illustrate success stories of healthcare organizations achieving higher reliability some achieving zero defects for years. It also contains case studies that examine examples of failures so you can avoid making the same mistakes.

GBP 31.99

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Proactive Risk Management Controlling Uncertainty in Product Development

Listed as one of the 30 Best Business Books of 2002 by Executive Book Summaries Proactive Risk Management's unique approach provides a model of risk that is scalable to any size project or program and easily deployable into any product development or project management life cycle. It offers methods for identifying drivers (causes) of risks so you can manage root causes rather than the symptoms of risks. Providing you with an appropriate quantification of the key factors of a risk allows you to prioritize those risks without introducing errors that render the numbers meaningless. This book stands apart from much of the literature on project risk management in its practical easy-to-use fact-based approach to managing all of the risks associated with a project. The depth of actual how-to information and techniques provided here is not available anywhere else. | Proactive Risk Management Controlling Uncertainty in Product Development

GBP 180.00

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The Power of Humility in Leadership Influencing as a Role Model

To many people the words ‘leader’ and ‘humble’ are not natural bedfellows. Yet once they have grasped the definition most employees desire a humble leader while a majority of managers believe they already are one. What appears deceptively simple is trickier than expected. Narcissism lack of perception fixed mindsets and neuronal default settings are only a few of the stumbling blocks on the path to humility. What exactly is this sought-after humility? Humility consists of four key elements: 1) Seeing one’s own strength and weaknesses and revealing them where needed for the bigger picture; 2) Appreciating others for what they are do now and can do; 3) Being open and willing to learn; 4) Understanding that we are all only a small part of a larger picture easily replaceable and favored by luck and circumstance. Therefore humility has nothing to do with being weak or hiding the light under the bushel. Instead it is about clarity taking a step back from one’s ego and thus being able to serve the greater picture. The author’s own research with more than 3 500 managers contributes to the canon of positive effects of humility that have been measured by dozens of researchers during the last decade. Humility benefits employees (ranging from better performance more innovation stronger resilience to better client relations and stronger morals) the organization (ranging from better ambidextrous strategies a better culture to fewer sunk costs) and the managers themselves (ranging from more seen leadership potential to less stress and better relationships with employees). Dozens of case studies quotes from more than 170 interviews with top managers lively storytelling of real-life examples and solid research with actionable take-aways plus personal assessments make this an eminently readable and practical book for managers worldwide. | The Power of Humility in Leadership Influencing as a Role Model

GBP 32.99

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Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

According to the U. S. Bureau of Labor Statistics some of the fastest projected job growth will occur in the healthcare healthcare support and personal care fields which accounts for almost one third of the total employment growth by 2020. Analysts suggest that the healthcare field is growing because of the long-term trends of an aging population and improved diagnosing and treatment options. Additionally technology advances in telemedicine and telehealth are allowing elderly patients to remain in their homes as they age even though their health needs are increasing. All these advances and changes to payment structures are fueling the employment growth opportunities in healthcare. This book is intended for someone curious to learn more about a career in healthcare but not certain if it is right for them or if the industry would be a good fit for them. For the person who is already interested in pursuing a career in healthcare it provides added excitement to continue on this path. For the person who is less certain it explores in a narrative format the unique opportunities that are available in healthcare and career options that are not obvious to the general public. It is designed to provide added insights and stories that will inspire one to learn more about the field of healthcare and the many opportunities to consider. It will encourage readers to explore ways to gain hands-on experience to determine what is the best approach for them to take to start this journey. This book is also intended for those who currently work in healthcare but may be considering a different job in the field. | Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

GBP 31.99

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A Leadership Journey in Health Care Virginia Mason's Story

Since adapting the principles of the Toyota Production System to health care in 2002 Virginia Mason Health System has made enormous leaps forward in quality safety patient experience of care and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country. A Leadership Journey in Health Care: Virginia Mason's Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Just as important Virginia Mason’s culture of leadership at all levels sets it apart from others in the health care universe. Describing why it’s critical for leadership to be actively involved in any process improvement initiative the book illustrates exactly what leadership looks like at all levels within Virginia Mason. In the book bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason’s success and discusses a game-changing initiative concerning respect for people. After reading this book you will better understand the active leadership style that has propelled Virginia Mason’s success. By following the best practices and lessons learned you will be prepared to teach coach and encourage your team to achieve streamlined and standardized work sustained improvements and increased patient satisfaction. Foreword by Carolyn Corvi Virginia Mason Health System/Virginia Mason Medical Center Boards of Directors; Retired Vice President and General Manager Boeing Commercial Airplanes | A Leadership Journey in Health Care Virginia Mason's Story

GBP 31.99

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Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

In the 1950’s the design and implementation of the Toyota Production System (TPS) within Toyota had begun. In the 1960’s Group Technology (GT) and Cellular Manufacturing (CM) were used by Serck Audco Valves a high-mix low-volume (HMLV) manufacturer in the United Kingdom to guide enterprise-wide transformation. In 1996 the publication of the book Lean Thinking introduced the entire world to Lean. Job Shop Lean integrates Lean with GT and CM by using the five Principles of Lean to guide its implementation: (1) identify value (2) map the value stream (3) create flow (4) establish pull and (5) seek perfection. Unfortunately the tools typically used to implement the Principles of Lean are incapable of solving the three Industrial Engineering problems that HMLV manufacturers face when implementing Lean: (1) finding the product families in a product mix with hundreds of different products (2) designing a flexible factory layout that fits hundreds of different product routings and (3) scheduling a multi-product multi-machine production system subject to finite capacity constraints. Based on the Author’s 20+ years of learning teaching researching and implementing Job Shop Lean since 1999 this book Describes the concepts tools software implementation methodology and barriers to successful implementation of Lean in HMLV production systems Utilizes Production Flow Analysis instead of Value Stream Mapping to eliminate waste in different levels of any HMLV manufacturing enterprise Solves the three Industrial Engineering problems that were mentioned earlier using software like PFAST (Production Flow Analysis and Simplification Toolkit) Sgetti and Schedlyzer Explains how the one-at-a-time implementation of manufacturing cells constitutes a long-term strategy for Continuous Improvement Explains how product families and manufacturing cells are the basis for implementing flexible automation machine monitoring virtual cells Manufacturing Execution Systems and other elements of Industry 4. 0 Teaches a new method Value Network Mapping to visualize large multi-product multi-machine production systems whose Value Streams share many processes Includes real success stories of Job Shop Lean implementation in a variety of production systems such as a forge shop a machine shop a fabrication facility and a shipping department Encourages any HMLV manufacturer planning to implement Job Shop Lean to leverage the co-curricular and extracurricular programs of an Industrial Engineering department | Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

GBP 52.99

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Fostering Innovation How to Develop Innovation as a Core Competency and Connect the Principles of Lean in Your Organization

While innovation can be defined in many ways the author sees it as a process. It is not the sudden eureka moment in the middle of the night nor is it a clear and linear path towards a final destination. Instead it involves a strong sense of creativity and curiosity. An innovative mind has a natural inclination towards out-of-the-box thinking. It involves a willingness to try something new without fear or judgment to develop something no one else has ever articulated. While the mindset comes naturally it requires fuel to keep it running. Innovators are voracious readers and researchers. They feed their mindset all of the fuel it needs to stay informed and relevant in their field. Many of the same things can be said for the Lean mindset. Lean management doesn’t happen overnight and it is very rarely a clear and linear path to true Lean thinking. Some might consider Lean a subset of innovative thinking while others see it in reverse. Regardless of the relationship’s directionality one thing is certain: You cannot have one without the other. This book follows John Riley the CEO of a medium-sized valve company just outside of Pittsburgh Pennsylvania who will stop at nothing to create an innovative work environment. Through the ups and downs of his journey he learns a number of Lean and innovative skills strategies and mindsets to help him build the business he’s always envisioned for himself. Throughout the book you see examples of both strong and poor innovative leadership skills demonstrated by each of the main characters. The key messages are ones that help leaders build and access a mindset insistent on continuous improvement. Leadership techniques and abilities that bolster creative thought and problem-solving are the most successful throughout this book. To be truly innovative you can never stop driving the learning process. For this to happen leaders need to recognize when there is a need for a change or improvement. This is the beauty of the marriage between Lean and innovation: They both require continuous learning and growth. The desire to improve is only one piece of this equation however. The other is the willingness to act. Without both of these factors true innovation will always be out of reach. | Fostering Innovation How to Develop Innovation as a Core Competency and Connect the Principles of Lean in Your Organization

GBP 30.99

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True Kaizen Management's Role in Improving Work Climate and Culture

What does it take to manage an organization to success? No matter what industry you are in an organization is primarily a group of people. This book focuses on that ever-important human element. In the rush to get 'lean' many organizations focus solely on tools for increasing productivity but where do these tools come from? In this book Collin McLoughlin and Toshihiko Miura look back on their decades of international consulting experience to examine how organizations around the world have transformed on a cultural level by respecting the people who work within them and leveraging their creativity to solve problems. As our workforce becomes more knowledgeable skillful and more perceptive of their needs and wants as employees the ability to reach the true potential of an organization becomes more and more difficult. Managers must look at each individual element of an equation like this in order to fully understand how to achieve an answer. They must begin to answer more focused questions such as: 1. How productive is the existing work climate and culture? 2. How do employees as individuals navigate the existing work climate? (How do they deal with day-today issues with each other?) 3. Where and how are individuals and their work processes assessed? 4. What obstacles do employees face every day and are they empowered to fix these obstacles? 5. What role does leadership play at each level of the organization? (Looking at the organization in layers of management. ) To address these challenges this book focuses on three main aspects of leadership and management: 1. Addressing and Improving the Perspective of Management - The ideas presented in this book are not limited to a certain industry or field of work but can be applied in any setting because they speak to a universal human element. 2. Exploring and Improving Work Climate - Organizations are social entities operating within their own controlled environment. This book will explore the factors that contribute to and encourage a positive work climate. 3. Observing and Eliminating Wasteful Work Processes - Observing wasteful activities and work processes requires a refined perspective. The case studies presented illustrate the How and Why to help refine expertise. This will also lead to the joy and benefits | True Kaizen Management's Role in Improving Work Climate and Culture

GBP 34.99

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Artificial Intelligence Applications in Healthcare Delivery

The rediscovery of the potential of artificial intelligence (AI) to improve healthcare delivery and patient outcomes has led to an increasing application of AI techniques such as deep learning computer vision natural language processing and robotics in the healthcare domain. Many governments and health authorities have prioritized the application of AI in the delivery of healthcare. Also technological giants and leading universities have established teams dedicated to the application of AI in medicine. These trends will mean an expanded role for AI in the provision of healthcare. Yet there is an incomplete understanding of what AI is and its potential for use in healthcare. This book discusses the different types of AI applicable to healthcare and their application in medicine population health genomics healthcare administration and delivery. Readers especially healthcare professionals and managers will find the book useful to understand the different types of AI and how they are relevant to healthcare delivery. The book provides examples of AI being applied in medicine population health genomics healthcare administration and delivery and how they can commence applying AI in their health services. Researchers and technology professionals will also find the book useful to note current trends in the application of AI in healthcare and initiate their own projects to enable the application of AI in healthcare/medical domains. | Artificial Intelligence Applications in Healthcare Delivery

GBP 31.99

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The Kaizen Event Planner Achieving Rapid Improvement in Office Service and Technical Environments

Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while at the same time achieve breakthrough performance-level results. Through Kaizen Events cross-functional teams learn how to make improvements in a methodological way. They learn how to quickly study a process identify and prioritize improvement opportunities implement change and sustain their gains. Most importantly they learn how to work with one another to solve problems rapidly and in a highly effective way. In The Kaizen Event Planner: Achieving Rapid Improvement in Office Service and Technical Environments authors Karen Martin and Mike Osterling provide a practical how-to guide for planning and executing Kaizen Events in non-manufacturing settings and conducting post-Event follow-ups to sustain the improvements made. Geared to continuous improvement professionals and leaders within the office areas of manufacturing the service sector and knowledge-worker environments this book provides the methodology and practical tools for generating measurable results while building a motivated workforce and laying the foundation for continuous improvement. The Kaizen Event Planner provides those responsible for improving office service and technical processes with the skills to effectively scope the activity engage the right people and facilitate successful Events! An accompanying CD provides immediate access to a number of Excel-based tools. | The Kaizen Event Planner Achieving Rapid Improvement in Office Service and Technical Environments

GBP 175.00

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Healthcare Value Proposition Creating a Culture of Excellence in Patient Experience

Never before in the healthcare industry has there been such intense emphasis and open debate on the issue of quality. The steady rise in the cost of healthcare coupled with the need for quality have combined to put the healthcare industry at the top of the national agenda. Quality costs and service are not just socially provocative ideas. They are critical criteria for decision-making by patients physicians and many key constituents of healthcare organizations. The pursuit of improved performance has driven a host of executives and managers in search of techniques for structuring rehabilitating redesigning and reengineering the organizations they serve. Unfortunately the narrow-mindedness with which programs are implemented and the discontinuity in their application weaken the promise of success. The process of quality improvement can become an undisciplined search for illusions rather than reality. For many years healthcare managers have embraced the narrow definition of performance solely in the context of financial success. Forward-thinking executives now realize that the road to financial success begins with success in quality and service. Quality and service are no longer separate issues – they are the same. Neither one by itself will bring about lasting success. The ultimate measure of performance is in an organization’s ability to create value for its customers and true performance must be measured in the context of the customers’ total experience. This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality technology costs productivity and customer service. The author also covers process improvement tools including Lean and Six Sigma and how to create a culture of continuous improvement as well as how to improve the patient experience and productivity improvement strategies. The book is filled with examples illustrations and tools for improving key aspects of a healthcare organization’s performance. | Healthcare Value Proposition Creating a Culture of Excellence in Patient Experience

GBP 31.99

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Equipment Management in the Post-Maintenance Era Advancing in the Era of Smart Machines

Recent advancements in information systems and computer technology have led to developments in equipment and robotic technology that have permanently changed the characteristics of manufacturing equipment. Equipment Management in the Post-Maintenance Era: Advancing in the Era of Smart Machines introduces a new way of thinking to help high-tech organizations manage an increasingly complex equipment base. It also facilitates the fundamental understanding of equipment management those in traditional industries will need to prepare for the emerging microchip era in equipment. Kern Peng shares insights gained through decades of managing equipment performance. Using a systems model to analyze equipment management he introduces alternatives in equipment management that are currently gaining momentum in high-tech industries. The book highlights the fundamental internal flaw in maintenance organizational setup presents new approaches to replace maintenance functional setup and illustrates a time-tested transformation and implementation process to help transition your organization from the maintenance era to the new post-maintenance era. Fundamentally it: Breaks down the history of equipment into five phases Provides a clear understanding of equipment management fundamentals and Introduces alternatives in equipment management beyond the mainstream principles of maintenance management. More specifically the book examines maintenance management logistics including planning and budgeting; training and people development; customer services and management; vendor management; and inventory management. Supplying a comprehensive look at the history of equipment management it analyzes current maintenance practice and details approaches that can significantly improve the effectiveness and efficiency of your equipment management well into the future. This second edition addresses the role of the development of the Internet of Things (IoT) and significant advancements in artificial intelligence (AI) and machine learning (ML) in enabling a new generation of smart machines which have in turn laid the foundation for Industry 4. 0. Equipment utilizing IoT and sensors can monitor components and allow them to be serviced at an exact time without the need for a preventive maintenance schedule. Moreover equipment replacement rarely occurs at the end of the piece of equipment’s natural life; rather replacement is driven by the introduction of new technologies and products all of which lead to less maintenance activities and reduces the importance of the traditional maintenance function. Maintenance departments today operate with fewer employees and smaller budgets. At a point when machines are smart enough to keep themselves running or equipment is rendered obsolete by better equipment in a short time such as with computers and cellphones companies do not need a maintenance department. This updated edition reiterates the importance of transitioning to the post-maintenance era to effectively manage today’s sophisticated smart yet expensive equipment. Many changes the author predicted a decade ago are accelerating in the IoT era. Equipment management is moving further away from the maintenance era and advancing deeper into the post-maintenance era. The trend for smart machines is very clear and companies that do not upgrade their equipment will lose their competitiveness. As equipment and factories become smarter companies must change their practices and organizational structures to manage the new generation of equipment for Industry 4. 0. | Equipment Management in the Post-Maintenance Era Advancing in the Era of Smart Machines

GBP 48.99

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Age Friendly Ending Ageism in America

Age Friendly: Ending Ageism in America is a rallying call to make the United States a more equitable and just nation in terms of age. Age friendliness means being inclusive towards older people as workers consumers and citizens something that can’t be said to exist today. The United States and especially Big Business are notoriously age-unfriendly places a result of our obsession with youth. Virtually all aspects of everyday life in America will be impacted by the doubling or tripling of the number of older people over the next two decades more reason to adopt age friendliness as a cause. Age Friendly shows how large companies are in an ideal position to address the aging of America and in the process benefit from making their organizations more age friendly. Because of its economic power and commitment to diversity in the workplace Big Business—specifically the Fortune 1000—has the opportunity and responsibility to take a leadership role in changing the narrative of aging in America. The book shows that age friendliness offers the possibility of bridging gaps not just between younger and older people but those based on income class race gender politics and geography. More than anything else Age Friendly presents a bold and counterintuitive idea—aging is a positive thing for businesses individuals and society as a whole—and we should embrace it rather than fear it. While ageism is a pervasive force in America that like racism and gender discrimination runs contrary to our democratic ideals there is some good news. An age friendly movement is spreading in America and around the world as a growing number of cities and towns strive to better meet the needs of their older residents. Aa well a concerted effort is being made to convince Big Business that an intergenerational workforce is in the best interests of not just older employees but the companies themselves. Age brings experience perspective and wisdom—just the right skill set for both short- and long-term decision-making. The aging of America also presents major implications for businesses in terms of marketing to older consumers. Baby boomers are still the key to the economy despite marketers’ focus on youth much in part to their collective wealth and propensity to consume. Age friendly marketing thus makes much sense due to the longevity economy i. e. the billions of dollars that older consumers spend each year and the goldmine that looms in the future as they become an even bigger percentage of the population. Finally Age Friendly discusses how more corporations are pursuing social responsibility in addition to maximizing profits—an ideal opportunity for corporations to demonstrate good citizenship by supporting age friendliness on a local state or national level. | Age Friendly Ending Ageism in America

GBP 28.99

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Making a Difference Careers in Health Informatics

Making a Difference: Careers in Health Informatics addresses everyday questions from people interested in working in health informatics. Typically this includes people who work in health care computer and technology fields information science finance / insurance and related areas. The book aims to tell students about various jobs that exist in the health informatics field what credentials they need to qualify for those jobs and a brief description about what people in those roles tend to do every day. As faculty members teaching in a Master of Science in Health Informatics program the authors say that they are fortunate to have eager bright and talented graduate students who are invested in related health informatics areas. This could be their experiences in medicine nursing clinical care software engineering finance business library science data science or caregiving. Common questions we hear from our students that may be similar to questions among readers include: ‘what jobs are out there?’ ‘what can I do with this degree?’ or ‘what does a health informatics specialist do?’ This book aims to answer some of these questions with a look into a day in the life of people working in this field. The book examines career options roles and skill sets important in health informatics across 6 related industries. We want readers to realize that their skills and interests can apply in many areas of the field not exclusively hospitals. This book highlights 6 unique work segments (hospital systems long term care health IT / consumer health organizations government consulting and payer / insurance companies) into which readers may look to expand their career opportunities. The hope is that this book will provide insight into career opportunities students and professionals may be qualified for and interested in but simply not aware of. Hiring managers and human resource professionals across the stakeholder groups across the stakeholder groups may also find the book helpful in learning about other roles that may benefit their organizations. | Making a Difference Careers in Health Informatics

GBP 52.99

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Value Management in Healthcare How to Establish a Value Management Office to Support Value-Based Outcomes in Healthcare

Nathan Tierney’s powerful storytelling is rarely seen in today’s health care business environment. We must redesign the health care delivery system-a team sport in service of patients hold it accountable with measurement to improve outcomes and quantify the resource costs over the full cycle of care. Value-based health care is a framework through which these goals are achieved and Tierney provides a detailed playbook to get your organization there. Outlined in incredible detail and clarity he presents core concepts and dives into the key metrics needed to build maintain and scale a successful value-based health care organization. Nathan shares a realistic vision of what any CEO should expect when developing their own Value Management Office. Nothing is more important to me than improving the lives of those I love. My personal mission is to create systemic change with an impact on the global stage. This playbook needs to be on the desk of every executive clinician and patient today. -Mahek Shah MD Senior Researcher and Senior Project Leader Harvard Business SchoolOur current healthcare system’s broken. The Organization for Economic Co-Operation and Development (OECD) predicts health care costs could increase from 6% to 14% of GDP by 2060. The cause of this increase is due to (1) a global aging population (2) growing affluence (3) rise in chronic diseases and (4) better-informed patients; all of which raises the demand for healthcare. In 2006 Michael Porter and Elizabeth Teisberg authored the book ‘Redefining Health Care: Creating Value-Based Competition on Results. ’ In it they present their analysis of the root causes plaguing the health care industry and make the case for why providers suppliers consumers and employers should move towards a patient-centric approach that optimizes value for patients. According to Porter value for patients should be the overarching principle for our broken system. Since 2006 Professor Porter accompanied by his esteemed Harvard colleague Profesor Robert Kaplan have worked tirelessly to promote this new approach and pilot it with leading healthcare delivery organizations like Cleveland Clinic Mayo Clinic MD Anderson and U. S. Department of Veteran Affairs. Given the current state of global healthcare there is urgency to achieve widespread adoption of this new approach. The intent of this book is to equip all healthcare delivery organizations with a guide for putting the value-based concept into practice. This book defines the practice of value-based health care as Value Management. The book explores Profesor Porter’s Value Equation (Value = Outcomes/ Cost) which is central to Value Management and provides a step-by-step process for how to calculate the components of this equation. On the outcomes side the book presents the Value Realization Framework which translates organizational mission and strategy into a comprehensive set of performance measures and contextualizes the measures for healthcare delivery. The Value Realization Framework is based on Professor Kaplan's ground-breaking Balanced Scorecard approach but specific to healthcare organizations. On the costs side the book details the Harvard endorsed time-driven activity based costing (TDABC) methodology which has proven to be a modern catalyst for defining HDO costs. Finally this book covers the need and a plan to establish a Value Management Office to lead the delivery transformation and govern operations. This book is designed in a format where any organization can read it and acquire the fundamentals and methodologies of Value Management. It is intended for healthcare delivery organizations in need of learning the specifics of achieving the implementation of value-based healthcare. | Value Management in Healthcare How to Establish a Value Management Office to Support Value-Based Outcomes in Healthcare

GBP 31.99

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Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

Patients with unmet needs will continue to increase as no viable nor adequate treatment exists. Meanwhile healthcare systems are struggling to cope with the rise of patients with chronic diseases the ageing population and the increasing cost of drugs. What if there is a faster and less expensive way to provide better care for patients using the right digital solutions and transforming the growing volumes of health data into insights? The increase of digital health has grown exponentially in the last few years. Why is there a slow uptake of these new digital solutions in the healthcare and pharmaceutical industries? One of the key reasons is that patients are often left out of the innovation process. Their data are used without their knowledge solutions designed for them are developed without their input and healthcare professionals refuse their expertise. This book explores what it means to empower patients in a digital world and how this empowerment will bridge the gap between science technology and patients. All these components need to co-exist to bring value not only to the patients themselves but to improve the healthcare ecosystem. Patients have taken matters into their own hands. Some are equipped with the latest wearables and applications engaged in improving their health using data empowered to make informed decisions and ultimately are experts in their disease(s). They are the e-patients. The other side of the spectrum are patients with minimal digital literacy but equally willing to donate their data for the purpose of research. Finding the right balance when using digital health solutions becomes as critical as the need to develop a disease-specific solution. For the first time the authors look at healthcare and technologies through the lens of patients and physicians via surveys and interviews in order to understand their perspective on digital health analyse the benefits for them explore how they can actively engage in the innovation process and identify the threats and opportunities the large volumes of data create by digitizing healthcare. Are patients truly ready to know everything about their health? What is the value of their data? How can other stakeholders join the patient empowerment movement? This unique perspective will help us re-design the future of healthcare - an industry in desperate need for a change. | Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

GBP 31.99

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Cognitive Readiness in Project Teams Reducing Project Complexity and Increasing Success in Project Management

Issues surrounding business complexity plague organizations throughout the world. This situation is particularly true of the numerous complex projects and programs upon which organizations embark on a regular basis. Current project management processes and standards are based on Newtonian/Cartesian principles such as linearity reductionism and single source problem causation. However complex projects exhibit both Newtonian/Cartesian characteristics and complex systems characteristics such as emergence self-organization non-linearity non-reductionism and multi-source problem causation. To conduct successful projects complementary ways of approaching projects are required and new competencies for those who manage projects and for those on project teams are required as well. There are a number of books available to help project managers and teams address the issue of systems behavior. However there are none that approach complex projects from a neuroscience-based approach to human behavior and ambiguity. This book does exactly that in order to reduce project complexity and thereby increase the probability of project success. Cognitive Readiness in Project Teams looks to the concept of cognitive readiness (CR) first developed by the United States Department of Defense to better prepare and manage teams of individuals in complex battlefield situations. Its intent is to make project managers and teams more focused responsive resilient and adaptive through self-mastery and the mastering of interpersonal relationships. It introduces a CR framework for project managers and teams. This framework has neuroscience fundamentals and theorems as the foundation for the three pillars of CR: mindfulness emotional intelligence and social intelligence. The book is a compendium of chapters written by renowned authors in the fields of project management neuroscience mindfulness and emotional and social intelligence. | Cognitive Readiness in Project Teams Reducing Project Complexity and Increasing Success in Project Management

GBP 31.99

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The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

The demand and supply chain planning process for manufacturers distributors and retailers has evolved over the years. It has gone from a disjointed unconnected slow inaccurate fairly manual set of processes to an integrated timely process enabled by the use and coordination of highly trained people lean agile processes and cutting-edge technology. To make this set of processes work effectively one has to fully understand and appreciate that there is an art and science aspect to the process which can take years of education and experience to fully understand. Essentially this book will offer the reader a chance to fully understand the interconnected set of processes in a best-practice application. Furthermore examples and cases will be used to illustrate its practical application in today’s complex global supply chain. In addition readers will understand and be able to apply and articulate the concepts tools and techniques used in the efficient supply of goods and services in today’s changing global economy. It will help them to learn how businesses through their supply chain work both internally and with their trading partners – both upstream and downstream – to build strong relationships and integrate demand and supply planning activities across the supply chain to deliver customer value efficiently and effectively. They will learn about the tools and technologies enabling integration and the critical drivers and key metrics of supply chain performance. | The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

GBP 32.99

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Healthcare Delivery in the U.S.A. An Introduction

With the same clarity that made the previous editions bestsellers Healthcare Delivery in the U. S. A. : An Introduction Third Edition provides readers with the understanding required to navigate the healthcare provider field. In the intervening 8 years since the 2nd Edition was published there have been significant developments in the healthcare delivery systems including COVID-19 global health issues and the evolution of the Affordable Care Act and other financing mechanisms. Brilliantly simple yet comprehensive this updated edition includes updated case studies and describes the new organizational structures being driven by current market conditions. Focusing on healthcare management the book addresses the range of topics critical to understanding the U. S. healthcare system including the quality of care movement delivering care during a pandemic recent finance reform new technologies cyber security and the recent increase in merger and acquisition activity. Dr. Schulte walks readers through the history of the development of U. S. healthcare delivery. She describes the various venues of care delivery as well as the different elements of the financing system. Offering a glimpse into the global market and medical tourism the text includes coverage of legal and regulatory issues workforce and the drivers and barriers that are shaping healthcare delivery around the world. Painting a clear and up-to-date picture this quick-and-easy read provides you with the understanding of the terminology structures roles relationships and nuances needed to interact effectively and efficiently with anyone in the healthcare provider field. | Healthcare Delivery in the U. S. A. An Introduction

GBP 39.99

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Lean Startup in Large Organizations Overcoming Resistance to Innovation

Large corporations must become far more agile in implementing new products and new business models. The pace of technology change the blurring of industry boundaries and the agility and resources of startups in almost every industry segment demand it. Many companies have begun to adopt the principles of Lean Startup in order to increase the pace and agility of their innovation initiatives but most have had limited success in doing so. Although the principles seem intuitive and straightforward there are challenges to using them inside an existing company especially in a manufacturing environment. The biggest requirements beyond those espoused for startups are: Developing a business model for the new venture that not only works in the marketplace but also works within the constraints of the corporation Managing the conflicts that inevitably arise with the current operating business; every business that has operated over decades has well-established ways of doing things that may not fit the required pace and flexibility required of a new venture Conducting business experiments with physical goods as well as with software offerings Managing the risk of investing in a new domain for executives that are used to investing where the risks are more clearly understood This book describes a systematic approach for implementing Lean Startup in large organizations. It builds on the principles of Lean Startup and adds additional practices required to manage the realities of the corporate context. The book describes how it is done with examples from practice in companies that have successfully used the methods. It complements Lean Startup methods with elements of corporate innovation practices developed by leading academics and practitioners. It brings these practices together for the first time in a practical and integrated way. | Lean Startup in Large Organizations Overcoming Resistance to Innovation

GBP 26.99

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Understanding Healthcare Economics Managing Your Career in an Evolving Healthcare System Second Edition

Healthcare economics is a topic of increasing importance due to the substantial changes that are expected to radically alter the way Americans obtain and finance healthcare. Understanding Healthcare Economics 2nd Edition provides an evidence-based framework to help practitioners comprehend the changes already underway in our nation’s healthcare system. It presents important economic facts and explains the economic concepts needed to understand the implications of these facts. It also summarizes the results of recent empirical studies on access cost and quality problems in today’s healthcare system. The material is presented in two sections. Section 1 focuses on the healthcare access cost and quality issues that create pressures for change in health policy. The first edition was completed just as the Patient Protection and Affordable Care Act (PPACA) was debated and passed. This new edition updates the information about access cost and quality issues. It also discusses the pressure for change that led to the passage of the PPACA evidence that shaped the construction of the act evidence on the impacts of the PPACA and evidence on the pressures for future changes. Section 2 focuses on changes that are underway including: changes in the Medicare payment system; new types of healthcare delivery organizations such as ACOs and patient-centered medical homes. It also discusses the current efforts to help patients build health such as wellness programs and disease management programs. And finally health information technology will be discussed. The new edition will maintain the current structure; however each chapter will be updated to discuss post-PPACA evidence on each type of type. In addition to the updates previously mentioned the authors will present a series of data explorations to several chapters. Most of the new data explorations present summarized statistical information based on de-identified data from one hospital electronic data system. These data explorations serve two purposes. First they illustrate the impacts of the pressures for change – and some of the changes – on healthcare providers. For example the data illustrates the financial impact of pre-PPACA uncompensated care. Second explanation of the data will require explanations of standard coding systems that are used nationwide (DRGs CPT ICD) codes. Other data explorations provide detail about other sources of data useful for health policy analysis and for healthcare providers and insurers. | Understanding Healthcare Economics Managing Your Career in an Evolving Healthcare System Second Edition

GBP 31.99

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Merchant

Price (EUR)

The Power of One Leading with Civility Candor and Courage

Restorative Just Culture in Practice Implementation and Evaluation

The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

Productivity Improvement in Manufacturing SMEs Application of Work Study

Leading High-Reliability Organizations in Healthcare

Proactive Risk Management Controlling Uncertainty in Product Development

The Power of Humility in Leadership Influencing as a Role Model

Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

A Leadership Journey in Health Care Virginia Mason's Story

Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

Fostering Innovation How to Develop Innovation as a Core Competency and Connect the Principles of Lean in Your Organization

True Kaizen Management's Role in Improving Work Climate and Culture

Artificial Intelligence Applications in Healthcare Delivery

The Kaizen Event Planner Achieving Rapid Improvement in Office Service and Technical Environments

Healthcare Value Proposition Creating a Culture of Excellence in Patient Experience

Equipment Management in the Post-Maintenance Era Advancing in the Era of Smart Machines

Age Friendly Ending Ageism in America

Making a Difference Careers in Health Informatics

Value Management in Healthcare How to Establish a Value Management Office to Support Value-Based Outcomes in Healthcare

Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

Cognitive Readiness in Project Teams Reducing Project Complexity and Increasing Success in Project Management

The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

Healthcare Delivery in the U.S.A. An Introduction

Lean Startup in Large Organizations Overcoming Resistance to Innovation

Understanding Healthcare Economics Managing Your Career in an Evolving Healthcare System Second Edition

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