Pricemate

Leadersights Creating Great Leaders Who Create Great Workplaces

Love learn let go. Three decisions. Three actions. Three habits. Together these offer leaders insight (Leadersights) into the true nature of leadership and can create the type of workplace that can thrive in a demanding future. Leadersights: Creating Great Leaders Who Create Great Workplaces focuses on how organizations of all types can create a leader-development system that defines critical leader behaviors provides simple techniques for building and improving the skills that drive those behaviors and establishes a mechanism for monitoring and enforcing those behaviors. This book details how leaders can do the same for their employees; defining and promoting behaviors required for sustaining continuous change. In addition it synthesizes current research on change servant leadership group and team dynamics job satisfaction intrinsic motivation psychological flow and individual self-efficacy. If you are stuck in a culture of compliance where an increasingly frustrated workforce continues to rely too much on leaders to solve problems this book will guide you by: Focusing on the critical few leadership skills that provide better results Demonstrating proven improvement techniques tools and structures for higher satisfaction levels in colleagues Offering a new leadership model blending existing theories into an integral structure Explaining complex human systems in plain language and how they align with Lean principles Providing several Leadersights – simple suggestions for immediate improvement You will understand how to create the structure necessary to engage leaders and colleagues while driving new behavior and culture change. The author builds an effective leader development system based on current research on change leadership group and team dynamics job satisfaction intrinsic motivation psychological flow and self-efficacy to create the kind of workplace where people love coming to work and where they become better thinkers leaders and teachers. | Leadersights Creating Great Leaders Who Create Great Workplaces

GBP 34.99

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Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges the need for efficient succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction unprecedented pressure has been thrust upon the individual or individuals who often enable these dynamic interactions: the facilitator. Many of us have at one time or other been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds or possibly thousands of businessmen and women. Or perhaps we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another chances are all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator whether as a mediator between two individuals single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe this book is aimed at upskilling people managers and leaders to drive change and consensus with groups through running workshops and meetings. | Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

GBP 35.99

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The Basics of Hoshin Kanri

The problem with most Hoshin Kanri books is that they describe a complex methodology that is overwhelming to most leaders and their organizations. The need to essentially change the culture of the entire organization to make Hoshin work isn�t practical for most companies when first starting out. The Basics of Hoshin Kanri uses an easy-to-follow story format to simplify and explain Hoshin Kanri � a method for strategy deployment. Supplying clear descriptions of the steps of Hoshin Kanri it advocates using Hoshin as an important tool for improving an organization�s existing planning and execution system while simultaneously moving the culture of the organization forward. The book provides readers with a new understanding of Hoshin Kanri as a powerful deployment system for strategic planning defining a direction and priorities and aligning the organization around that direction. It begins by telling the story of a manufacturing executive that uses a simple Hoshin Kanri approach to make significant change in his personal life. Next the book illustrates how this executive prepares to apply Hoshin Kanri to deploy strategy within his business. It concludes by presenting fascinating excerpts from the author�s own interviews with experts in the field of Hoshin Kanri. All business leaders want their organizations to be great in all respects but the reality is that they must get to good before they can consider becoming great.

GBP 180.00

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Andy & Me Crisis & Transformation on the Lean Journey

Second Edition of a Shingo Prize Winner Based on the author's personal experience with Toyota�s master teachers and with companies in the midst of great change Andy and Me: Crisis and Transformation on the Lean Journey now in its second edition is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas the plant manager. The situations characters and plant politics will ring true with many readers. In a cool readable style this highly popular work follows Tom's relationship with Andy Saito a reclusive retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success � both in his plant and in his personal life � he learns from Andy that successful improvement is endless and eternal. This edition includes study questions after each chapter to support your learning and help you tell some of your own stories. Pascal Dennis discusses the 2nd edition of his Shingo Prize-winning book Andy and Me. | Andy & Me Crisis & Transformation on the Lean Journey

GBP 175.00

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Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

If you don’t offer great customer experience your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an OK experience and get away with it. In today’s hypercompetitive environment companies can no longer be just B2C or B2B. They must become B2Me – more personal more relevant. With customers having higher expectations and access to more information than ever before companies must create stellar frictionless personalized and memorable customer experiences if they plan to stay in the game. In this book you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy practical and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience whether it be managers associates sales reps marketing professionals web strategists accountants customer service reps delivery people or installers. No matter what role you play this book offers easy tips recommendations and examples to help improve customer experience realistically sustainably and affordably. | Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

GBP 16.99

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Strategic Listening How Managers Coworkers and Organizations Can Become Better at Listening

Listening is so simple yet so difficult. Many times listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever too little time is spent listening to customers employees and other influential groups. It is a shame that listening is not given more attention as it is linked to many positive values. Examples include better conversations increased trust and confidence more outstanding commitment and job satisfaction lower absenteeism due to illness higher productivity and quality of work increased sales better relationships with customers and employees and many other positive effects. To the extent that listening takes place organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening thoughts about who should listen when it should happen and so on. An organization’s listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization’s strategic listening? | Strategic Listening How Managers Coworkers and Organizations Can Become Better at Listening

GBP 26.95

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The Authentic Leader Using the Meisner Technique for Embracing the Values of Truthful Leadership

Using clear and simple exercises adapted for leadership development from the world-renowned Meisner Technique The Authentic Leader will help you discover first-hand what it means to build your authentic leadership skills in a clear technical way. This book presents a version of the Meisner technique that has been thoughtfully modified for the purposes of leadership training. It aims to train leaders to be fully authentic in their responses in the most efficient way and to let their responses be filtered by their abilities to deeply interpret and thrive within the psychological realities of the circumstances they are entering be it their own or other people’s. The exercises in this book teach that effective leadership skills are about getting the attention off of oneself and allowing for a type of interpersonal determinism to bring out a leader’s truthful responses. This text breaks open the conversation on leadership and business skills in a whole new way using an established although largely unknown method in the business world that will help leaders engage in the values of great leadership and train their own abilities to have presence be dynamic be magnetic and know how to read any situation and thrive within it. Whether you are green in your career or at the head of a nation an aspiring leader or an educator looking to use this material this work develops and nourishes powerful leadership in unconventional effective and dynamic ways. | The Authentic Leader Using the Meisner Technique for Embracing the Values of Truthful Leadership

GBP 31.99

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Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Second Edition

Following in the footsteps of its bestselling predecessor Kevin J. Duggan an executive mentor and recognized authority on Lean and Operational Excellence draws on more than 10 years of experience and learning to provide Creating Mixed Model Value Streams Second Edition. This second edition takes a step-by-step approach to implementing Lean in complex environments and describes which Lean techniques to use when faced with difficult situations—including high product mix scheduling problems shared resources and unstable customer demand. In addition to a new section on handling shared resources to support mixed model production the second edition: Contains updates to sections on mixed model value streamsIntroduces new information on constructing product family matrices Expands on the concept of takt in mixed models Provides additional insights on existing mixed model concepts such as determining product family takt capability and heijunka (load level scheduling)Presents new concepts on sequencing work such as offset scheduling and sequenced first-in first-out (FIFO) lanesIllustrated with a case study based on actual experience as well as downloadable resources with helpful tools the book walks readers through the reasoning the author has used with great success in practice. It delves beyond the basics of value stream mapping to explain how to create future states in a manufacturing environment characterized by multiple products varying cycle times and changing demand. Demonstrating advanced techniques for creating flow through shared resources it also considers the concept of a guaranteed turnaround time for the shared resource. The Downloadable Resources Include:Spreadsheet and tutorial for sorting products into familiesSpreadsheets for calculating equipment required and for determining the interval for Every Part Every Interval (EPEI)Samples of visual method sheets for standard workCase study value stream maps and mapping icons | Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Second Edition

GBP 175.00

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The Toyota Way of Dantotsu Radical Quality Improvement

In this book author Sadao Nomura taps into his decades of experience leading and advising Toyota operations in a wide variety of operations to tell the story of radical improvement at Toyota Logistics & Forklift (TL&F). This book tells in great detail what the author did with TL&F how they did it and the dramatic results that ensued. TL&F has long been a global leader in its industry. TL&F is part of Toyota Industries Corporation which was founded by Toyota Group founder Sakichi Toyoda almost 100 years ago. Sakichi Toyoda is legendary in the Lean community as the originator of the all-important JIDOKA pillar of TPS which ensures 1) built-in quality and 2) respect for people through ensuring that technology works for people rather than the other way around. Although TL&F seemed to be performing well insiders knew that as the founding company of the Toyota group it needed to do better especially in the quality performance of its global subsidiary operations. But improvement would not be easy in a company that already prided itself in its history as an exemplar in providing highest quality products and services. In 2006 TL&F requested assistance from Sadao Nomura. The initial request was for Mr. Nomura to support quality improvement in three global operations that had become part of TL&F through acquisition: US Sweden and France. Improvement was expected at these affiliates but the dramatic nature of the improvement was not. Further the improvement activities were so powerful that they were also instituted at the parent operations in Japan. Over a period of almost ten years the company with the name most associated with product quality experienced quality improvement unparalleled in its history. Dantotsu means extreme radical or unparalleled. | The Toyota Way of Dantotsu Radical Quality Improvement

GBP 39.99

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Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

The methods and concepts presented in the bestselling first edition revolutionized the approach to the management and control of Lean companies. Enhanced with extensive end-of-chapter exercises and downloadable resources with Lean accounting tools the second edition of this preeminent practitioner’s guide is now suitable for classroom use. Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise Second Edition explains exactly what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Defining the fundamental principles of Lean accounting it demonstrates how to use them to identify and eliminate wasteful transactions. The book includes coverage of cell performance measurement use of the box score operational and financial planning cost targeting Lean accounting diagnostics and value stream mapping. Retaining the easy-to-use format that made the first edition a bestseller this updated edition includes:A new section on the use of value stream performance measurements in continuous improvementA re-written Target Costing chapter that emphasizes a value-based approach to the management of the Lean value systemA Lean Accounting Diagnostic tool to help you assess progress and develop a plan for implementing changesCutting-edge examples that illustrate implementation in accounting departmentsDownloadable resources with data from the ECI Value Stream Cost Analysis case study included in the text Excel templates and end-of-chapter questions with solutionsThe book contains a wealth of tools that makes it ideal for company training sessions and advanced undergraduate and graduate-level courses. For each major example provided two similar problems are included—one for instructors to guide students through and a second for students to work through on their own. An additional set of problems and questions for testing purposes are also available to instructors on the authors’ website. Unfortunately during the publishing process mistakes can be made that are not caught before the book is printed. Productivity Press takes great care to catch any errors prior to the printing stage. | Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

GBP 170.00

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Developing an ISO 13485-Certified Quality Management System An Implementation Guide for the Medical-Device Industry

Developing an ISO 13485-Certified Quality Management System: An Implementation Guide for the Medical-Device Industry details the lessons learned from a real-world project focusing on building an ISO 13485:2016 Quality Management System (QMS) from scratch and then having it officially certified. It is a practical guide to building or improving your existing QMS with tried and tested solutions. The book takes a hands-on approach–first teaching the top 25 lessons to know before starting to develop a QMS and then walking you through the process of writing the quality manual and the standard operating procedures training the staff on the QMS organizing an internal audit executing a management review and finally passing the necessary external audits and obtaining certification. It helps you to progress from one task to the next and provides all the essential information to accomplish each task as quickly and efficiently as possible. It does not attempt to replicate the standard but instead drills into the standard to expose the core of each section of the standard and reorganize its contents into a practical workflow for developing maintaining and improving a Lean QMS. The book includes a wealth of real-world experience both from the author's personal dive into quality management and from the experiences of other companies in the field and provides handy checklists for ensuring key documents and processes are fit for use–the emphasis here is to help ensure you have considered all relevant aspects. In addition the book is not intended as a “cheat sheet” for the standard or as a review of the standard that only adds lengthy commentary on each of the clauses. Instead the book fixes easy misunderstandings regarding QMS provides insight into why the various clauses are written the way they are and provides a great base to both understanding ISO 13485 QMS and developing your own QMS. The book is intended to serve both experts and novices audiences–it provides special insight on the most crucial and effective aspects of QMS. | Developing an ISO 13485-Certified Quality Management System An Implementation Guide for the Medical-Device Industry

GBP 48.99

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Business Transformation Planning for Leaders A Tactical Roadmap for Achieving Profitable Growth with the Highest Return on Capital

This book is a powerful tool for business leaders who have responsibility for the success of the profit and loss (P&L) statement of a business. It provides a roadmap to help business leaders develop a comprehensive business transformation plan - A plan that is simple fact based and actionable. In addition this book is a guide for professionals aspiring to be future P&L leaders. The holistic cross-functional and general manager view of a business in this book is useful for all department heads. For example a sales leader reading this book can understand why running a promotion to drive sales without understanding the capacity of supply chain can result in losing customers. The case study methodology used to illustrate the concepts makes the material easy to read and easy to relate to practical application by readers in their companies. Additionally business leaders responsible for due diligence and integration to create value in M&A can use the approach explained in this book. The roadmap shown in this book is a great way to engage the management team of a business unit to understand and drive the business transformation. The management team can read the book get together for a couple of days (preferably off-site) and discuss by chapter the lessons learned how the chapter applies to their business and what improvements they should focus on based on the learnings. The greatest outcome from this book is an aligned team that is focused on common priorities to execute. By getting the management team to work through this thought process and identifying areas to focus on you will ensure that they have ownership of the solutions. Having this ownership of actions is critical to keeping the team focused and willing to work harder. This roadmap can also be used for successfully integrating acquisitions made by a company to create value. This book has been developed from the author’s experience of personally leading several business transformations and inputs from various other business leaders from multiple industries. The concepts and approach discussed can be universally applied in all industries and companies of any scale. The commonsense approach discussed is applicable for both for-profit and nonprofit organizations. | Business Transformation Planning for Leaders A Tactical Roadmap for Achieving Profitable Growth with the Highest Return on Capital

GBP 31.99

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Leading Transformations Using the LEGO Way of Change to Drive Transformations Effectively and Successfully

The world and its business environments are in a state of constant change. The reality today is that organizations and their leaders are faced with increasingly daunting demands for change and unless they build organizations that can keep pace with these fast-changing environments it will be a challenge simply to survive while at the same time continuing to thrive and embrace uncertainty and disorder. One effective example of a world-renowned company that survived an existential crisis to become one of the most iconic companies in the world: The LEGO Group. In Building a Global Learning Organization (CRC Press 2014) the authors showed how to develop and implement a global structure for learning based on the TWI (Training Within Industry) methods. In that book you learned how the LEGO Group worked on business transformation through changes in organizational learning systems including new ways of working and other Lean transformational initiatives. Great organizations have used that book as a benchmark for global and national rollouts of TWI programs and standard work initiatives. In this book you get inspiration on how the LEGO Group met these challenges by developing and implementing a framework for transformations to create a common approach to designing leading and anchoring change in an effective and impactful way. You get insights into the journey which began by designing the LEGO Way of Change the process of testing the approach in a bigger transformation which based on pilot learnings was implemented in transformational initiatives. This book outlines some of the approaches that the LEGO Group implemented in order to ensure change would be both successfully implemented and sustained including in-depth guides on impactful interventions with both leaders and people in the organization. The author discusses personalizing and navigating change as well as designing change in the organization and measuring its impact. You will continue learning more from specific real-life case studies from business leaders focused on different kinds of transformation from reshaping functional teams to optimizing lead time through improved ways of working. When it comes down to it change is about the people side of the equation. It is easy to change strategy process or technology but it is harder to change individuals people and their behaviors. This book will provide inspiration and guidance on how to bring the people side of change into play in an effective and impactful way. | Leading Transformations Using the LEGO® Way of Change to Drive Transformations Effectively and Successfully

GBP 38.99

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Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

It has been almost 20 years since the Institute of Medicine released the seminal report titled Crossing the Quality Chasm. In it the IoM identified six domains of care quality (safe timely effective efficient equitable and patient-centric) and noted a huge gap between the current state and the desired state. Although this report received a great deal of attention sadly there has been little progress in these areas. In the U. S. healthcare still has huge disparities is inefficient and is fragmented with delays in care that are often unsafe. Most U. S. citizens are expected to suffer from a diagnostic error sometime during their lifetime not receive a large fraction of recommended care and pay for one of the most expensive systems in the world. Much has been written about quality improvement over the years but many prominent quality and safety experts. Yet progress has been slow. Some have called on the healthcare professions to look outside of healthcare to other industries using examples in nuclear power and airlines for safety the hotel and entertainment industry for a ‘customer’ focus and the automotive industry particularly Toyota for efficiency (Lean). This book by Dr. Oppenheim on lean healthcare systems engineering (LHSE) is a fresh approach that brings forth concepts that systems engineers have used in huge national defense projects. What’s unique in this book is that these powerful system engineering tools are modified to be able to address smaller sized healthcare problems that still involve similar problems in fragmentation and poor communication and coordination. This book is an invaluable reference for a new powerful process named Lean Healthcare Systems Engineering (LHSE) for managing workflow and care improvement projects in all clinical environments. The book applies to ambulatory clinics and hospitals of all types including operating rooms emergency departments and ancillary departments clinical and imaging laboratories pharmacies and population health. The book presents a generic rigorous but not mathematical step-by-step process of integrated healthcare systems engineering and Lean. The book also contains the first major product created with the LHSE process namely tabularized summaries of representative projects in healthcare delivery applications called Lean Enablers for Healthcare Projects. Each full-page enabler table lists the challenges and wastes powerful improvement goals risks and expected benefits and some useful descriptions of the healthcare system of interest. The book provides user-friendly solutions to major problems in healthcare delivery operations in all clinical environments addressing fragmentation wastes wrong incentives ad-hoc and stove-piped management lack of optimized processes hierarchy gradient lack of systems thinking “blaming and shaming culture” burnout of providers and many others. | Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects