Pricemate

Andy & Me Crisis & Transformation on the Lean Journey

Second Edition of a Shingo Prize Winner Based on the author's personal experience with Toyota�s master teachers and with companies in the midst of great change Andy and Me: Crisis and Transformation on the Lean Journey now in its second edition is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas the plant manager. The situations characters and plant politics will ring true with many readers. In a cool readable style this highly popular work follows Tom's relationship with Andy Saito a reclusive retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success � both in his plant and in his personal life � he learns from Andy that successful improvement is endless and eternal. This edition includes study questions after each chapter to support your learning and help you tell some of your own stories. Pascal Dennis discusses the 2nd edition of his Shingo Prize-winning book Andy and Me. | Andy & Me Crisis & Transformation on the Lean Journey

GBP 175.00

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Lean in Agriculture Create More Value with Less Work on the Farm

Responding to a recent surge in interest and application this book is the first to comprehensively address how Lean thinking and tools can be implemented in agriculture and agribusiness. This tactical guide breaks down barriers clearly depicting how improvement techniques originally developed for factories can derive the same powerful results on farms. Expert Lean farming consultants Susanne Pejstrup and Vibeke Fladkjaer Nielsen present these methods in a clear easy-to-read style accessible to farmers all over the world. Case studies from multiple farm types – including crops pigs and dairy cattle – demonstrate how respect for people continuous improvement and visual management techniques can improve resilience and profitability on the farm. Richly illustrated Lean in Agriculture appeals not only to farmers but to farm workers food processing companies veterinarians consultants and other stakeholders in the agribusiness sector. Key Features: Translates Lean thinking into agricultural terms. Takes a people-centric approach to a Lean agricultural production system. Serves as an implementation guide with clear writing and concise easy-to-follow instructions tailored to the agricultural sector. Illustrates agriculture-specific Lean implementation with a wide range of case studies and memorable images. | Lean in Agriculture Create More Value with Less Work on the Farm

GBP 31.99

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Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

When a doctor sees a patient how does the doctor‘s office get paid? If a claim for a service or procedure provided is denied how does the doctor‘s office get the patient‘s insurance company to pay? Handling the Medical Claim: An 8-Step Guide on How To Correct and Resolve Claim Issues explains from beginning to end how to bill and collect on claims for services provided in a physician‘s office. Focusing on the CMS-1500 claim form the book explains how to prepare and file the form to submit charges to patients insurance companies. Written by a medical billing specialist experienced in handling medical claims and denials on both the provider and insurer sides of the business this step-by-step guide begins by covering some basic good practice management skills. Next it outlines each department‘s specific duties based on the each department‘s responsibilities for specific parts of the claim. In addition to learning how to submit and resolve claims that cannot be processed or are denied readers will learn how to: Enter data in the doctor‘s schedule including appointment types Gather patient data from medical records Register patients including patient information guarantor and policyholder and insurance information Input information about the appointment and diagnosis Use the different types of coding systems used for billing charges Understand the claim cycle determine reimbursement and apply payment Obtain patient and insurance information Appeal a denied claim and handle patient balances The book includes case examples and step-by-step guidance for resolving claim issues that could arise including how to determine what part of the chapter you can find your answer and how to link your findings to the box number on the claim form to which the problem pertains. Highlighting opportunities for | Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

GBP 170.00

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Continuous Improvement Seek Perfection Embrace Scientific Thinking Focus on Process Assure Quality at the Source and Improve Flow & Pull

In this third book of the Shingo Model series Continuous Improvement focuses on five of the Shingo Guiding Principles: seek perfection embrace scientific thinking focus on process assure quality at the source and improve flow and pull. Each chapter in Continuous Improvement is designed to enhance your comprehension of one or more aspects of the Continuous Improvement dimension of the Shingo Model and to increase your understanding of how the dimension interrelates with and complements the other principles in the Shingo Model. Ultimately this explanation grounds the technical science of continuous improvement with a powerful social science that focuses on people development. It is this combination that creates the opportunity for improvement to be truly continuous. Because tacit learning is critical to deepening your continuous improvement knowledge Reader Challenges are included throughout the text to encourage you to apply what you have read within the context of your own organization. This hands-on practice is necessary to understand the interrelatedness of principles systems and tools that are inherent in the Shingo Model. The Shingo Institute recognizes that the transformation from traditional philosophy and practices to organizational excellence does not occur without the courage creativity and persistence of everyone in the organization—from executives to managers to team members on the frontline. | Continuous Improvement Seek Perfection Embrace Scientific Thinking Focus on Process Assure Quality at the Source and Improve Flow & Pull

GBP 38.99

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The Controller as Lean Leader A Novel on Changing Behavior with a Lean Cost Management System

Traditional accounting systems have become inadequate for today‘s increasingly competitive global manufacturing environment. They are too complex and too focused on past performance. As manufacturing techniques change and become less labor intensive accounting methods must also evolve. Regardless of what you call it Lean accounting is a management accounting system that should be part of every worker‘s daily activities. The Controller as Lean Leader: A Novel on Changing Behavior with a Lean Cost Management System delineates the differences between cost accounting and cost management. It uses a story format to present a compilation of experiences; some good some bad and some humorous. The story follows a fictional manufacturing entity embarking on a Lean change management journey for the second time having failed at its first attempt at Lean implementation a few years earlier. As the story progresses readers gain an understanding of what the company will do differently this time around to ensure it doesn‘t slip backward again as the transformation unfolds. Illustrates the various approaches to Lean implementation Explains Target Costing and describes how to use it to get your budget right the first time around Examines the concept of systems and the importance of defining values in your business Describes what the purpose of a Lean Human Resources (HR) system should be Introduces with visuals the little-known importance of the timing of the implementation and integration of the four integral parts of the Lean Cost Management System with the five Lean principles The main character the Lean Controller presents her ideas with visuals throughout the book. Discussions between the Lean controller and employees at various levels of the organization illustrate valuable lessons. The many faces of the Lean Controller as expressed thro | The Controller as Lean Leader A Novel on Changing Behavior with a Lean Cost Management System

GBP 170.00

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Business Transformation Planning for Leaders A Tactical Roadmap for Achieving Profitable Growth with the Highest Return on Capital

This book is a powerful tool for business leaders who have responsibility for the success of the profit and loss (P&L) statement of a business. It provides a roadmap to help business leaders develop a comprehensive business transformation plan - A plan that is simple fact based and actionable. In addition this book is a guide for professionals aspiring to be future P&L leaders. The holistic cross-functional and general manager view of a business in this book is useful for all department heads. For example a sales leader reading this book can understand why running a promotion to drive sales without understanding the capacity of supply chain can result in losing customers. The case study methodology used to illustrate the concepts makes the material easy to read and easy to relate to practical application by readers in their companies. Additionally business leaders responsible for due diligence and integration to create value in M&A can use the approach explained in this book. The roadmap shown in this book is a great way to engage the management team of a business unit to understand and drive the business transformation. The management team can read the book get together for a couple of days (preferably off-site) and discuss by chapter the lessons learned how the chapter applies to their business and what improvements they should focus on based on the learnings. The greatest outcome from this book is an aligned team that is focused on common priorities to execute. By getting the management team to work through this thought process and identifying areas to focus on you will ensure that they have ownership of the solutions. Having this ownership of actions is critical to keeping the team focused and willing to work harder. This roadmap can also be used for successfully integrating acquisitions made by a company to create value. This book has been developed from the author’s experience of personally leading several business transformations and inputs from various other business leaders from multiple industries. The concepts and approach discussed can be universally applied in all industries and companies of any scale. The commonsense approach discussed is applicable for both for-profit and nonprofit organizations. | Business Transformation Planning for Leaders A Tactical Roadmap for Achieving Profitable Growth with the Highest Return on Capital

GBP 31.99

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The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

This book fully details as the title suggests the real secret to maximizing an organization's profitability. While many companies have implemented improvement initiatives such as Six Sigma and Lean Manufacturing there is a missing link which when discovered and implemented will take these same companies to profit levels not seen before. This missing link is the Theory of Constraints and when it’s combined with Lean and Six Sigma true transformational improvements are sure to follow. In this book the author walks you through the step-by-step method on how to combine these three methodologies with the result being significant improvements to flow major improvements in variation substantial reductions in waste superior on-time delivery and ultimately maximized profitability. He has been using this integrated methodology for many years and each time the results realized were well beyond what the leadership teams had experienced previously. The genesis behind this combined improvement cycle is based upon many years of analysis of both failures and successes using Lean Six Sigma and the Theory of Constraints as stand-alone improvement initiatives. By integrating Lean Six Sigma and the Theory of Constraints into a single improvement cycle the author has developed a recipe that will maximize your return on investment cash flow and net profit. The Secret to Maximizing Profitability is both stimulating and thought provoking but more importantly it will provide your organization with a roadmap for maximizing the use of your resources to achieve more bottom-line improvement than you ever imagined possible. | The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

GBP 27.99

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Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Second Edition

Following in the footsteps of its bestselling predecessor Kevin J. Duggan an executive mentor and recognized authority on Lean and Operational Excellence draws on more than 10 years of experience and learning to provide Creating Mixed Model Value Streams Second Edition. This second edition takes a step-by-step approach to implementing Lean in complex environments and describes which Lean techniques to use when faced with difficult situations—including high product mix scheduling problems shared resources and unstable customer demand. In addition to a new section on handling shared resources to support mixed model production the second edition: Contains updates to sections on mixed model value streamsIntroduces new information on constructing product family matrices Expands on the concept of takt in mixed models Provides additional insights on existing mixed model concepts such as determining product family takt capability and heijunka (load level scheduling)Presents new concepts on sequencing work such as offset scheduling and sequenced first-in first-out (FIFO) lanesIllustrated with a case study based on actual experience as well as downloadable resources with helpful tools the book walks readers through the reasoning the author has used with great success in practice. It delves beyond the basics of value stream mapping to explain how to create future states in a manufacturing environment characterized by multiple products varying cycle times and changing demand. Demonstrating advanced techniques for creating flow through shared resources it also considers the concept of a guaranteed turnaround time for the shared resource. The Downloadable Resources Include:Spreadsheet and tutorial for sorting products into familiesSpreadsheets for calculating equipment required and for determining the interval for Every Part Every Interval (EPEI)Samples of visual method sheets for standard workCase study value stream maps and mapping icons | Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Second Edition

GBP 175.00

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The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

The objective of the ISO 56002 standard is to provide a framework on how to build an innovation ecosystem that can be sustained over time. Similar to the quality management system that ISO established decades ago this standard provides instructions related to best practices on how to establish an Innovative Management System within an organization. However it does not provide guidance on how to implement and/or use the standard. The ISO Standard 56004 Innovation Management Assessment was designed to define the maturity level of an organization's Innovation Management System. The primary purpose of most Innovative Management Systems is to process a continuous flow of new and highly creative outputs that will meet external customers’ needs and expectations. The users of ISO 56002 and 56004 know that they are what to do documents. This book however shows you how to do it! Both ISO Standard 56002 and 56004 are focused on improving the organization's innovative management system. This book focuses on how to train employees on how to use the system to add value to the organization’s stakeholders. There are no books out on the subject – this book greatly assists managers business leaders entrepreneurs and consultants seeking help in using the innovation management system effectively and efficiently. Essentially this book presents an effective marriage between the innovative management system and how it will operate when it becomes part of the operating procedures. | The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

GBP 38.99

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The TWI Workbook Essential Skills for Supervisors Second Edition

Since the publication of its Shingo Prize-winning predecessor TWI programs have seen steady growth in usage. As a true understanding of Standard Work has developed the need for the TWI skills as fundamental tools to achieve Lean objectives has been solidified. The TWI Workbook: Essential Skills for Supervisors Second Edition has been completely updated to the latest terminology and practice. This edition includes revised forms and tools as well as new examples that illustrate current day TWI practice. Emphasizing the importance of accident and injury prevention this edition includes an entirely new section on Job Safety a fourth TWI module that was developed in Japan using the identical TWI methodology of the original three programs introduced in the original work. This updated edition includes new chapters on: Four Steps of Job Safety: Preventing Accidents before They Happen Two Key Aspects to Safety: Things and People Practicing the JS Method TWI‘s Problem Solving Training In addition to a new chapter on the TWI problem-solving methodology this edition contains a new introduction with a more complete description of how TWI was reintroduced into American industry including detailed information on the contribution TWI made at Toyota that was not available when the original book was published. Focusing on how the TWI skills create and support standardized work as the foundation for Lean and continuous improvement the book includes detailed explanations on how to determine important steps and find key points that lead the way to standardized work. A new section on making a balanced breakdown has also been added with new examples of Job Instruction breakdowns. The book also features a new conclusion that compares the historical role of TWI with what companies today are experiencing using the TWI methodology. | The TWI Workbook Essential Skills for Supervisors Second Edition

GBP 170.00

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Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence is one of the firsts of its kind to wade through the confusion among leaders on selecting the type of change approach that will get the best results in their organization. It educates the senior executive leaders and organizational excellence practitioners on the different characteristics of change and answers why the approach to incremental and transitional change cannot deliver the results expected from a transformational change. The author shares his experiences from leading several small and large scale organization transformations in multiple industries across different countries on how to establish a robust foundation for an excellence journey and integrate strategy into daily operations. This book elaborates on the types of courage and what it means to be a courageous leader while leading change in difficult situations and what leaders do differently for putting the organization on a path to excellence and culture transformation. This book shares an innovative design a methodology and an approach that combines best practices and principles from Malcolm Baldrige Shingo Lean Six Sigma Balanced Scorecard accreditation change management patient and family-centered care the Competing Values Framework the LEADS framework and the project management body of knowledge. The implementation of this model at a hospital in Canada propelled the organization further ahead on their transformational journey compared to other organizations that started much earlier. Sensei in Japanese means Teacher and Gyaan in Sanskrit means Knowledge. Brief sections on ‘Sensei Gyaan’ have been interspersed throughout the book to provide valuable tips to the readers based on author’s experiential learnings over the past two decades. This book serves as a practical guide for senior executive leaders and organizational excellence practitioners who wish to embark or are in various stages of their organizational excellence and culture transformation journey. Readers will be guided through 26 elements necessary for establishing a robust foundation and an additional set of 22 Management System elements required to create and sustain a culture of quality across the organization. For leaders in healthcare the book provides a framework guiding principles and associated practices that support the implementation of the 4 core concepts of patient and family centered care namely dignity and respect information sharing participation and collaboration. Included in the book are several examples with creative visuals ready-to-use templates and standard works models guiding principles and strategies based on best practices to assist leaders in their organization excellence journey. | Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

GBP 35.99

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Understanding Healthcare Economics Managing Your Career in an Evolving Healthcare System Second Edition

Healthcare economics is a topic of increasing importance due to the substantial changes that are expected to radically alter the way Americans obtain and finance healthcare. Understanding Healthcare Economics 2nd Edition provides an evidence-based framework to help practitioners comprehend the changes already underway in our nation’s healthcare system. It presents important economic facts and explains the economic concepts needed to understand the implications of these facts. It also summarizes the results of recent empirical studies on access cost and quality problems in today’s healthcare system. The material is presented in two sections. Section 1 focuses on the healthcare access cost and quality issues that create pressures for change in health policy. The first edition was completed just as the Patient Protection and Affordable Care Act (PPACA) was debated and passed. This new edition updates the information about access cost and quality issues. It also discusses the pressure for change that led to the passage of the PPACA evidence that shaped the construction of the act evidence on the impacts of the PPACA and evidence on the pressures for future changes. Section 2 focuses on changes that are underway including: changes in the Medicare payment system; new types of healthcare delivery organizations such as ACOs and patient-centered medical homes. It also discusses the current efforts to help patients build health such as wellness programs and disease management programs. And finally health information technology will be discussed. The new edition will maintain the current structure; however each chapter will be updated to discuss post-PPACA evidence on each type of type. In addition to the updates previously mentioned the authors will present a series of data explorations to several chapters. Most of the new data explorations present summarized statistical information based on de-identified data from one hospital electronic data system. These data explorations serve two purposes. First they illustrate the impacts of the pressures for change – and some of the changes – on healthcare providers. For example the data illustrates the financial impact of pre-PPACA uncompensated care. Second explanation of the data will require explanations of standard coding systems that are used nationwide (DRGs CPT ICD) codes. Other data explorations provide detail about other sources of data useful for health policy analysis and for healthcare providers and insurers. | Understanding Healthcare Economics Managing Your Career in an Evolving Healthcare System Second Edition

GBP 31.99

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Leadersights Creating Great Leaders Who Create Great Workplaces

Love learn let go. Three decisions. Three actions. Three habits. Together these offer leaders insight (Leadersights) into the true nature of leadership and can create the type of workplace that can thrive in a demanding future. Leadersights: Creating Great Leaders Who Create Great Workplaces focuses on how organizations of all types can create a leader-development system that defines critical leader behaviors provides simple techniques for building and improving the skills that drive those behaviors and establishes a mechanism for monitoring and enforcing those behaviors. This book details how leaders can do the same for their employees; defining and promoting behaviors required for sustaining continuous change. In addition it synthesizes current research on change servant leadership group and team dynamics job satisfaction intrinsic motivation psychological flow and individual self-efficacy. If you are stuck in a culture of compliance where an increasingly frustrated workforce continues to rely too much on leaders to solve problems this book will guide you by: Focusing on the critical few leadership skills that provide better results Demonstrating proven improvement techniques tools and structures for higher satisfaction levels in colleagues Offering a new leadership model blending existing theories into an integral structure Explaining complex human systems in plain language and how they align with Lean principles Providing several Leadersights – simple suggestions for immediate improvement You will understand how to create the structure necessary to engage leaders and colleagues while driving new behavior and culture change. The author builds an effective leader development system based on current research on change leadership group and team dynamics job satisfaction intrinsic motivation psychological flow and self-efficacy to create the kind of workplace where people love coming to work and where they become better thinkers leaders and teachers. | Leadersights Creating Great Leaders Who Create Great Workplaces

GBP 34.99

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Building Quality Management Systems Selecting the Right Methods and Tools

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs) in many instances the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors practitioners consultants and researchers must do to make better choices in the design implementation and improvement of their QMSs. Based on the authors decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach it reviews the most well-known business and quality improvement models methods and tools that support a major QMS. The authors introduce their own time-tested methodology for designing implementing and enhancing your own QMS. Using their proven method you will learn how to: Implement a strategic quality plan based on your specific needs capabilities cost benefits policies and business strategies Select the right models methods and tools to be adopted as part of your QMS Understand the critical success factors and implementation challenges Evaluate the level of maturity of your QMS and your implementation efforts Highlighting the importance of quality as a way of life this book supplies the understanding you‘ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management it provides the basis for creating the quality management culture require | Building Quality Management Systems Selecting the Right Methods and Tools

GBP 180.00

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Hacking Healthcare How AI and the Intelligence Revolution Will Reboot an Ailing System

In this original work Tom Lawry takes readers on a journey of understanding what we learned from fighting a global pandemic and how to apply these learnings to solve healthcare's other big challenges. This book is about empowering clinicians and consumers alike to take control of what is important to them by harnessing the power of AI and the Intelligent Health Revolution to create a sustainable system that focuses on keeping all citizens healthy while caring for them when they are not. | Hacking Healthcare How AI and the Intelligence Revolution Will Reboot an Ailing System

GBP 28.99

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Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular Value Stream Management for the Lean Office. It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique the text provides in-depth explanations for commonly encountered situations. The authors also provide a more complete perspective on the concept of availability. While they discuss availability of equipment in transactional processes they extend the concept by elaborating on availability as it applies to employees. The calculation of process lead time for work queues is taken to an advanced level � not only is the calculation of this lead time explained but the text also covers the very real possibility of having more work in the queue than available time. While previous books have focused on only production process VSM or transactional process VSM this work meets the real needs of both manufacturers and service sector organizations by dealing with both types. It goes beyond explaining each scenario to teach readers what techniques are commonly applicable to both and also explains areas of difference so that mappers will be able to readily adapt to whatever unique situations present themselves. | Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

GBP 180.00

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Authentic Diversity How to Change the Workplace for Good

The nation has transformed. The calls for racial equity are loud and insistent and they are now being listened to. And yet companies across the country are still far behind when it comes to equity in the workplace. For decades we've heard variations on the same theme on how to increase diversity and inclusion and we have still not moved. If we want equity to matter inside and outside the workplace if we want to be real allies for change then we need a new approach. We need to stop following trends. We need to lead change. In Authentic Diversity culture change expert and diversity speaker Michelle Silverthorn explains how to transform diversity and inclusion from mere lip service into the very heart of leadership. Following the journey of a Black woman in the workplace leaders learn the old rules of diversity that keep failing her and millions like her again and again and the new rules they must put in place to make success a reality for everyone. A millennial immigrant and Black woman in America Michelle will show you how to lead a space centered on equity allyship and inclusion and how together we can build a new organization and nation centered on justice. | Authentic Diversity How to Change the Workplace for Good

GBP 31.99

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The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

The Problem? Companies are failing to deliver on AI and analytics with over half stating they are not yet treating data as a business asset. Over half admit that they are not competing on data and analytics. Seven out of 10 companies in a 2020 MIT study reported minimal or no impact from AI so far. Among the 90% of companies that have made some investment in AI fewer than 2 out of 5 (40%) report business gains from AI in the past three years. And only about 25% of organizations have actually forged this data-driven culture. Is investment lacking? No. Companies now are spending more than ever in data analytics and AI technologies. Is it a lack of technology? No. There are fascinating breakthroughs occurring on all fronts with image voice and streaming pattern recognition on the forefront. Is it a lack of technical talent? Not really. While some studies cite that we need to train more data scientists developers and related professionals the curve of demand by supply is dampening. Is it a lack of creating an executable strategic plan? Yes. While there has been a lot of strategic wishing organizations lack meaningful strategic plans. Specifically the development of executable strategies and the leadership to see these strategies brought to fruition. This is the problem. Lack of execution and lack of incorporating key components that align and enable execution of the business strategy to delivery is killing AI and analytics programs. Scott Burk and Gary D. Miner have written this book for executives at all levels who are charged with executing on analytics that need to address this issue. The book provides unique insights into repairing the gaps that programs need to fill to provide value from analytics programs. It complements their three-part series It’s All Analytics! by focusing on leadership decisions that augment data literacy organizational architecture and AI case studies. | The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

GBP 28.99

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The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

A group is working on a business challenge. The group members are under pressure. They have a lot to accomplish and a limited amount of time. After first attempting to develop an overview of their common task they try to make a plan to ensure an efficient group process. The planning is proving difficult. We’ve all been there. We are in a working group or at a meeting discussing a topic or a challenge and all the while as a separate track running underneath our conversation there is a subtext that no one explicitly addresses. This is an example of ‘the elephant in the room. ’ Most of us notice the elephant it gets in the way and it’s difficult to deal with until someone points at it and says ‘There it is let’s take a look at it and reduce its impact. ’ With an engaging use of examples and questions the book addresses how we can best deal with the elephant and thus promote job satisfaction creativity and productivity. In the context of action what we notice often recedes into the background and gradually slips out of focus until we eventually reconnect with our need to reflect and recreate a space for it. This book addresses the challenge of focusing on holding on to and acting on what we notice ‘in the middle of it all. ’ Maintaining a simultaneous focus on task and process – what we do and what we notice – is what I define as ‘double awareness. ’ Double awareness is not only a core capacity but also a core challenge. The aim of the book is to promote understanding and awareness of this core challenge and to inspire both reflection and action in anyone wishing to improve their capacity for double awareness. How can we define and understand the practice of mindful avoidance? And can we as members of groups and organizations begin to practice mindful action by engaging in and acting on what we notice in real time? | The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

GBP 26.99

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Strategy-Driven Leadership The Playbook for Developing Your Next Generation of Leaders

It’s estimated that U. S. companies spend over $14 billion annually on leadership development -Match that number to the abundant and growing research that finds most leadership development to be ineffective and the conclusion is a phenomenal amount of waste. The remedy for this situation is to have business strategy drive leadership development instead of creating programs that match a one-size-fits-all approach to leadership. This book's approach called Strategy-Driven Leadership Development (SDLD) puts business strategy first. It maintains an emphasis on building leadership programs around what it will take to make the business successful as opposed to implementing a program in the hopes that it will benefit the strategy. The result is a differentiated and targeted approach called Intentional Leadership Development which provides the structure for transforming how leadership development is undertaken. At the heart of this book however is the explanation of how small incremental changes in action and perspective create meaningful changes in the way leadership is developed. The focus is on the leadership behaviors associated with success for any company. Some companies may need leaders with better financial acumen while others may require better teamwork for success. These skills are learnable and when the energy of an organization is behind it then leadership development can be transformational. The authors method retools prior leadership efforts – the emphasis is not on previous failures and restarting with new programs. There are many effective ideas and actions that are currently embedded in leadership programs but they miss the critical element of tying their efforts to the business strategy. Strategy-Driven Leadership changes the way organizations think about and drive their leadership talent initiatives among their current and upcoming leaders. The book is filled with research science-based information case studies and practical hands-on tools on why and how this Strategy-Driven Leadership Development model will transform company leadership approaches. | Strategy-Driven Leadership The Playbook for Developing Your Next Generation of Leaders

GBP 31.99

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Production Management Advanced Models Tools and Applications for Pull Systems

Inventory control is an essential task in production management. An effective inventory control can significantly reduce the holding cost and hence total production cost. Selecting and implementing a suitable production control system plays an important role in inventory reduction and performance improvement of a production system. Since the introduction of Toyota’s just-in-time philosophy pull control systems have been adopted by numerous companies worldwide both in the manufacturing and service sectors. This book provides some recent developments in production management and presents modeling and analysis tools for pull production control systems. It contributes by combining theoretical findings and case study analysis results with a practical and contemporary view on how to effectively manage and control production systems. Each chapter in this book focuses on a specific topic in production control systems allowing readers to identify the chapters that relate to their interests. More specifically the book is presented in three sections. The first section focuses on the design and implementation aspects of the pull production control systems as well as performance evaluation approaches for pull systems. The second section presents a recent and comprehensive literature review. Three different case studies on implementation of pull production control systems are presented in the last section. This book can be used as an essential source for students and scholars who need to specifically study the pull control systems. Since the superiority of these systems is controversial the book can also provide an interesting and informative read for practitioners managers and employees who need to deepen their knowledge on pull production management systems. | Production Management Advanced Models Tools and Applications for Pull Systems

GBP 39.99

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Beyond EHR Using Technology to Meet Growing Demands and Deliver Better Patient Care

Today it is not uncommon for practices and hospitals to be on their second or third EHR and/or contemplating a transition from the traditional on-premise model to a cloud-based system. As a follow-up to Complete Guide and Toolkit to Successful EHR Adoption (©2011 HIMSS) this book builds on the best practices of the first edition fast-forwarding to the latest innovations that are currently leveraged and adopted by providers and hospitals. We examine the role that artificial intelligence (AI) is now playing in and around EHR technology. We also address the advances in analytics and deep learning (also known as deep structured or hierarchical learning) and explain this topic in practical ways for even the most novice reader to comprehend and apply. The challenges of EHR to EHR migrations and data conversions will also be covered including the use of the unethical practice of data blocking used as a tactic by some vendors to hold data hostage. Further we explore innovations related to interoperability cloud computing cyber security and electronic patient/consumer engagement. Finally this book will deal with what to do with aging technology and databases which is an issue rarely considered in any of the early publications on healthcare technology. What is the proper way to retire a legacy system and what are the legal obligations of data archiving? Though a lot has changed since the 2011 edition many of the fundamentals remain the same and will serve as a foundation for the next generation of EHR adopters and/or those moving on to their second third fourth and beyond EHRs. | Beyond EHR Using Technology to Meet Growing Demands and Deliver Better Patient Care

GBP 56.99

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Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans examines leadership actions necessary to successfully operate a Medicaid managed care plan with emphasis on the relationship with the state Medicaid agency the health plan is contracted with. With appropriate operational and governance oversight and with solid mutually respectful relationships with the state agency Medicaid health plans are more likely to sustain success and prosperity for the long term. The approach of Leading Medicaid Managed Care Plans builds on key infrastructure elements that need to be in place when contracting with a state agency and for overall success of the organization. It takes a pragmatic and methodical approach interspersed with real-life examples of what to do for success and what actions to avoid that frequently lead to failure. This approach is different from most managed care books (Medicaid or otherwise) as those mostly focus on the process of the business (such as details around claims payment or provider contracting) and ignore the role of the state Medicaid agency and its importance in retaining the contractual relationship. This book differs also on its emphasis on organizational foundational elements and strategic leadership skills necessary to sustain success. The author has years of experience in turning around failing Medicaid managed care plans and observing what they all had in common that contributed to those failures. One common feature was the deterioration of the relationship with the state Medicaid agency they were contracted with and how close they all came to losing their multi-million dollar businesses. The purpose of this book is to educate and inspire managed care executives and senior leaders who operate Medicaid health plans and to help them understand what elements are needed for successful health plans and a sustainable relationship with the people directing the state Medicaid agency. | Leading Medicaid Managed Care Plans A State Relationship Perspective

GBP 59.99

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Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R

Reliability Centered Maintenance – Reengineered: Practical Optimization of the RCM Process with RCM-R® provides an optimized approach to a well-established and highly successful method used for determining failure management policies for physical assets. It makes the original method that was developed to enhance flight safety far more useful in a broad range of industries where asset criticality ranges from high to low. RCM-R® is focused on the science of failures and what must be done to enable long-term sustainably reliable operations. If used correctly RCM-R® is the first step in delivering fewer breakdowns more productive capacity lower costs safer operations and improved environmental performance. Maintenance has a huge impact on most businesses whether its presence is felt or not. RCM-R® ensures that the right work is done to guarantee there are as few nasty surprises as possible that can harm the business in any way. RCM-R® was developed to leverage on RCM’s original success at delivering that effectiveness while addressing the concerns of the industrial market. RCM-R® addresses the RCM method and shortfalls in its application - It modifies the method to consider asset and even failure mode criticality so that rigor is applied only where it is truly needed. It removes (within reason) the sources of concern about RCM being overly rigorous and too labor intensive without compromising on its ability to deliver a tailored failure management program for physical assets sensitive to their operational context and application. RCM-R® also provides its practitioners with standard based guidance for determining meaningful failure modes and causes facilitating their analysis for optimum outcome. Includes extensive review of the well proven RCM method and what is needed to make it successful in the industrial environment Links important elements of the RCM method with relevant International Standards for risk management and failure management Enhances RCM with increased emphasis on statistical analysis bringing it squarely into the realm of Evidence Based Asset Management Includes extensive experience based advice on implementing and sustaining RCM based failure management programs | Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R®

GBP 42.99

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The Future of Entrepreneurship in Africa Cross-Sectoral Perspectives Post COVID-19

Thsi book focuses on entrepreneurial development and the development of small businesses in Africa. The central idea of this book is that entrepreneurial development and small business development are connected. Entrepreneurship is lauded as an engine of growth (economic development and job creation) with small businesses often contributing to new job creation. Also entrepreneurship and small business development are the heart of many countries’ economies. The decision to focus on entrepreneurial development and small business development is that first there is a consensus that most entrepreneurial activities are aimed at creating small new ventures. Second countries that give special attention to entrepreneurship stand a chance of industrialization. Third Africa has been reported as having a rich entrepreneurial landscape as the continent’s wealthiest individuals generated their wealth as trailblazing entrepreneurs. Fourth small-scale entrepreneurs and businesses form the backbone of economic activities across the continent. A motivation to focus on entrepreneurial and small business development is the generally accepted view that start-ups in Africa are growing calling for understanding into how to enhance productivity efficiencies and application of new technologies. The book aims to enhance the understanding of stakeholders (business owners governments practitioners) to overturn challenges such as inadequate start-up capital competition lack of employees with the right skills and low use of technology. The ability to develop entrepreneurship in Africa and the role of small-medium enterprises cannot be underestimated. The promotion of entrepreneurship in Africa is crucial as it creates jobs provides decent livelihoods and contributes to GDP. Most entrepreneurial initiatives in developing economies entail identifying opportunities and new venture creation. It is worth recognizing that most new ventures created take the form of small businesses and the entrepreneurial processes involve entrepreneurs’ knowledge and skills identifying opportunities involvement in setting up a business and managing the business. The various aspects of this book focus on many entrepreneurial activities that are undertaken on the African continent. This book is focused on African countries since there is a reason to be optimistic about the prospects for growth and entrepreneurship. To achieve entrepreneurial success in African countries the African Development Bank (2021) proposes that there must be a link between macro and firm-level characteristics that will serve as the mix of entrepreneurship in societies. This book therefore considers some macro-level factors such as education training and skills development technological developments government programs and entrepreneurial challenges and opportunities. At the firm-level this book focuses on entrepreneurial initiatives such as branding and marketing. | The Future of Entrepreneurship in Africa Cross-Sectoral Perspectives Post COVID-19

GBP 44.99

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Andy & Me Crisis & Transformation on the Lean Journey

Lean in Agriculture Create More Value with Less Work on the Farm

Handling the Medical Claim An 8-Step Guide on “How To” Correct and Resolve Claim Issues

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The Controller as Lean Leader A Novel on Changing Behavior with a Lean Cost Management System

Business Transformation Planning for Leaders A Tactical Roadmap for Achieving Profitable Growth with the Highest Return on Capital

The Secret to Maximizing Profitability A Business Novel on How to Successfully Combine The Theory of Constraints Lean and Six Sigma to Dri

Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Second Edition

The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

The TWI Workbook Essential Skills for Supervisors Second Edition

Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Understanding Healthcare Economics Managing Your Career in an Evolving Healthcare System Second Edition

Leadersights Creating Great Leaders Who Create Great Workplaces

Building Quality Management Systems Selecting the Right Methods and Tools

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Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes

Authentic Diversity How to Change the Workplace for Good

The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

Strategy-Driven Leadership The Playbook for Developing Your Next Generation of Leaders

Production Management Advanced Models Tools and Applications for Pull Systems

Beyond EHR Using Technology to Meet Growing Demands and Deliver Better Patient Care

Leading Medicaid Managed Care Plans A State Relationship Perspective

Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R

The Future of Entrepreneurship in Africa Cross-Sectoral Perspectives Post COVID-19

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