Managing Service Productivity - Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - Bog - Pa

Managing Service Productivity - Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.