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Service Design and Service Thinking in Healthcare and Hospital Management - - Bog - Springer Nature Switzerland AG - Plusbog.dk

Service Innovation - Esam Mustafa - Bog - Taylor & Francis Ltd - Plusbog.dk

Service Quality - - Bog - SAGE Publications Inc - Plusbog.dk

Studying Service-Learning - - Bog - Taylor & Francis Inc - Plusbog.dk

DKK 503.00
1

Service Management - Barry Render - Bog - Pearson Education (US) - Plusbog.dk

Exploring Service Science - - Bog - Springer Nature Switzerland AG - Plusbog.dk

Service-Learning - Rani Gul - Bog - Taylor & Francis Ltd - Plusbog.dk

Service Management - Peter Daniels - Bog - Springer Nature Switzerland AG - Plusbog.dk

Service Mining - Wei Lun Chang - Bog - Business Expert Press - Plusbog.dk

Service Mining - Wei Lun Chang - Bog - Business Expert Press - Plusbog.dk

Information technology and the discipline of service science have changed the way we think about, develop and deliver service and services. This book will introduce a novel concept, service mining, to address several research areas from the viewpoints of technology, model-building, management, and application. Service mining is defined as ''a systematical process including service discovery, service experience, service recovery and service retention to discover unique patterns and exceptional values within the existing service pool''. The goal of service mining is similar to data mining, text mining or web mining. All aim to ''detect something new'' from the base being mined. Service mining targets the service pool. What distinguishes service mining from data or text mining is the concept service itself. Data is generally considered factual; text, though more nuanced in that words carry connotations, has a primary denotative quality which conveys meaning that text miners and the consumers of the mined text agree upon. Service, however, is trickier. It is a process of establishing a value proposition; and the value it represents is the joint creation of the provider and the customer, each of which offers a different perception in constructing the value proposition. Moreover, in the concept of service mining, the mining target is not only the traditional categories of services but also IT-based services. Under the big umbrella of service science, service mining is considered to be a branch of it. The goals of this book are to develop the concept of service mining and identify the possible applications of it. The contribution is to furnish a roadmap of service mining to researchers, managers, and marketers in service sectors.

DKK 211.00
1

Social Work and Service Learning - - Bog - Bloomsbury Publishing Plc - Plusbog.dk

Social Work and Service Learning - - Bog - Bloomsbury Publishing Plc - Plusbog.dk

Chapter 1 Service Learning and Social Work Education: A Natural but Tenuous ConnectionChapter 2 The Components of Service Learning as Pedagogy in Social Work EducationChapter 3 Service Learning Across the Social Work CurriculumChapter 4 Social Welfare Policy and Services: Service Learning through Social Policy Projects in Human Service OrganizationsChapter 5 Social Work Practice: Beginning Practice Skill Development in Introduction to Social Work Courses: Mobilizing Partnerships between Youth Development Agencies and Social Work Education through Service LearningChapter 6 Research: Infusing Service Learning into Research, Social Policy, and Community-Based PracticeChapter 7 Human Behavior and the Social Environment: An Oral History Service-Learning ProjectChapter 8 Human Diversity: Service Learning and Gender Studies within a Gay, Lesbian, Bisexual, and Transgender (GLBT) ContextChapter 9 Populations-at-Risk/Immersion Experience: Social Work in the Sun: Service Learning at Summer CampChapter 10 General Education: Herding Cats and Making History: Service Learning in a Large General Education Social Welfare CourseChapter 11 Developing Partnerships between Community and Curriculum: How Does the Team Assess Student Outcomes?Chapter 12 Service Lerning for Social Justice: Mandate for Long-Term Evaluation?Chapter 13 Service Learning in Social Work: A Curricular and Evaluative ModelChapter 14 Social Work, Service Learning, and the American Democracy Project: The Creation of a More Socially Conscious Campus Community

DKK 442.00
1

Customer Service Management in Africa - - Bog - Taylor & Francis Ltd - Plusbog.dk

Customer Service Management in Africa - - Bog - Taylor & Francis Ltd - Plusbog.dk

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value , Customer Service Strategy , Customer Service Systems , Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.

DKK 524.00
1

Customer Service Management in Africa - - Bog - Taylor & Francis Ltd - Plusbog.dk

Customer Service Management in Africa - - Bog - Taylor & Francis Ltd - Plusbog.dk

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value , Customer Service Strategy , Customer Service Systems , Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.

DKK 357.00
1

Service Supply Chain Systems - - Bog - Taylor & Francis Ltd - Plusbog.dk

Service Supply Chain Systems - - Bog - Taylor & Francis Ltd - Plusbog.dk

Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally crucial decisions in supply chain management such as product shipping problems are no longer important. Here, a service supply chain is defined as a supply network that transfers resources into services or servitised products, with or without physical products, to satisfy customer needs . As a result, managing a service supply chain system requires innovative strategies with new models. Currently, there is an absence of a comprehensive reference source that provides the state-of-the-art findings on this important topic. It will thus be significant to develop a well-balanced edited volume that includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems. This book is a pioneering text on service supply chain systems. It features papers which adopt the systems engineering approach in conducting service supply chain analysis. It includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems. It will be a good reference book for industrialists and academics who are interested in the service industry, service operations, service management, and service sciences.

DKK 542.00
1

Service and Service Systems - Philippa Hunter Jones - Bog - Business Expert Press - Plusbog.dk

Service and Service Systems - Philippa Hunter Jones - Bog - Business Expert Press - Plusbog.dk

Unsettled times can arise from a variety of causes, including ones that are environmental, climatic, economic, social or political in nature. They can result in citizens'' loss of homes and possessions, jobs, health or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, services provided by various organizations - utilities, transportation, medical, maintenance, housing, education, broadcasting, national state and local governments - may become ineffective or unavailable under such conditions. This book explores the effect of unsettled times on spatial service systems. It describes the scope and breadth of the problem as well as providing solutions by offering original insights from managers of service organizations (especially public services), policy-makers and service system researchers and students. The book briefly introduces the related concepts of consumption adequacy and spatial service systems. The impact of these issues for spatial service systems is analyzed, implications discussed, the lessons to be learned and conclusions will be drawn on the actions needed to build spatial service system resilience for future occurrences. The potential for this book is interdisciplinary, and could be relevant not only for business/management courses, but also in the areas of public administration and also economic geography.

DKK 211.00
1

Civic Service Worldwide - Amanda Moore Mcbride - Bog - Taylor & Francis Ltd - Plusbog.dk

Psychogeriatric Service Delivery - - Bog - Oxford University Press - Plusbog.dk

Public Service - Marc Holzer - Bog - Taylor & Francis Inc - Plusbog.dk

A Guide to Customer Service Skills for the Service Desk Professional - Donna Knapp - Bog - Cengage Learning, Inc - Plusbog.dk

Service-Oriented Computing - - Bog - Springer International Publishing AG - Plusbog.dk