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Produktudvikling, produktion og service - Susan Broe Hansen - Bog - Erhvervsskolernes Forlag - Plusbog.dk

Produktudvikling, produktion og service - Susan Broe Hansen - Bog - Erhvervsskolernes Forlag - Plusbog.dk

Produktudvikling, produktion og service formidler en bred viden om principper, som vedrører produkter/serviceydelser, service, kundekontakt, kvalitet og logistik.Hæftet består af 3 kapitler, der modsvarer grundfagsbekendtgørelsens 3 moduler:- Produktudvikling og produktion- Kvalitet og service- LogistikHæftet inkluderer en ordliste med ´vanskelige ord´.Hæftet er beregnet på grundforløbet på indgangene: Krop og stil; Sundhed, omsorg og pædagogik samt Bygnings- og brugerservice.

DKK 103.00
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Crafting The Service Environment - Jochen Wirtz - Bog - World Scientific Publishing Co Inc (USA) - Plusbog.dk

Crafting The Service Environment - Jochen Wirtz - Bog - World Scientific Publishing Co Inc (USA) - Plusbog.dk

Designing the service environment is an art that involves a lot of time and effort, and can be expensive to implement. Service environments relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites. Crafting the Service Environment focuses on the key dimensions of service environments in the servicescape model and not much on its other aspects. This book is the eighth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

DKK 131.00
1

Service Marketing Communications - Jochen Wirtz - Bog - World Scientific Publishing Co Inc (USA) - Plusbog.dk

Service Marketing Communications - Jochen Wirtz - Bog - World Scientific Publishing Co Inc (USA) - Plusbog.dk

Developing an effective service marketing communications strategy starts with a good understanding of the service product and its prospective buyers. It is essential to understand target market segments and their exposure to different media, consumers' awareness of the service product, their attitudes toward it, and how they can easily evaluate the products characteristics prior to purchase, and during and after consumption. Service Marketing Communications is the fifth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

DKK 131.00
1

Service and Mentoring - Hendrickson Publishers - Bog - Hendrickson Publishers Inc - Plusbog.dk

Service and Mentoring - Hendrickson Publishers - Bog - Hendrickson Publishers Inc - Plusbog.dk

This 8-session study for women includes four sessions on Service and four sessions on Mentoring. The lessons on Service show how service as a spiritual discipline differs from service in general and why Jesus emphasized this practice. The lessons on mentoring point out that while a mentor is generally considered one who is "older and wiser," the most important quality of a mentor is love and genuine concern. Each lesson includes a Scripture passage, a short lesson with discussion questions, and special sections: Points to Ponder, Prayer, Put It Into Practice, and Take-Away Treasure. Also includes a 5-page leader''s guide in the back of the book.

DKK 106.00
1

Rockstar Service. Rockstar Profits. - David Brownlee - Bog - Morgan James Publishing llc - Plusbog.dk

Rockstar Service. Rockstar Profits. - David Brownlee - Bog - Morgan James Publishing llc - Plusbog.dk

RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star? Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.

DKK 150.00
1

Managing People For Service Advantage - Jochen Wirtz - Bog - World Scientific Publishing Co Inc (USA) - Plusbog.dk

Managing People For Service Advantage - Jochen Wirtz - Bog - World Scientific Publishing Co Inc (USA) - Plusbog.dk

Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.

DKK 131.00
1

Celebrity Service - Geoff Ramm - Bog - Right Book Press - Plusbog.dk

Celebrity Service - Geoff Ramm - Bog - Right Book Press - Plusbog.dk

Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin crew member who gives away prizes, to the restaurant in downtown Philadelphia with knockout entertainments, you’ll see how service will always lead to the sale. You’ll find out why 5-star service should be outlawed and why one Paralympian continues to inspire the next generation. You’ll discover what to do when you can’t deliver on your promise and how to offer superb service – even when you’re closed! Geoff Ramm will reveal the philosophy, the stories and the award-winning results which have led companies across six continents to out-perform their competitors.

DKK 152.00
1

Developing Service Products And Brands - Jochen Wirtz - Bog - World Scientific Publishing Co Inc (USA) - Plusbog.dk

Developing Service Products And Brands - Jochen Wirtz - Bog - World Scientific Publishing Co Inc (USA) - Plusbog.dk

All service organizations face choices concerning the types of products to offer and how to deliver them to customers. Designing a service product is a complex task that requires an understanding of how the core and supplementary services should be combined, sequenced, and delivered to create a value proposition that meets the needs of target segments. Developing Service Products and Brands is the third volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

DKK 131.00
1