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Introduction to Service - Bog af Harry & Jr Katzan - Hardback

Introduction to Service - Bog af Harry & Jr Katzan - Hardback

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service?The actual study of service science is a relatively new field, but it is one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan Jr., director..

DKK 282.95
2

Service Science - Concepts, Technology, Management - Bog af Harry Katzan - Hardback

Service Science - Concepts, Technology, Management - Bog af Harry Katzan - Hardback

If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science.Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, takes..

DKK 212.95
2

A Manager's Guide to Service Science - A Comprehensive Guide to Service Science for Managers - Bog af Harry Katzan - Hardback

A Manager's Guide to Service Science - A Comprehensive Guide to Service Science for Managers - Bog af Harry Katzan - Hardback

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service?The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director..

DKK 172.95
2