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Service-Oriented Computing – ICSOC 2015 Workshops - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Service-Oriented Computing – ICSOC 2015 Workshops - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

This book constitutes the revised selected papers of the 13th International Conference on Service-Oriented Computing, ICSOC 2015, held in Goa, India in November 2015. The conference hosted the following seven workshops: 11th International Workshop on Engineering Service-Oriented Applications, WESOA 2015; Second Workshop on Resource Management in Service-Oriented Computing, RMSOC 2015; Workshop on Intelligent Service Clouds, ISC 2015; Second Workshop on Intelligent Service Clouds; First International Workshop on Dependability Issues in Services Computing, DISCO 2015; Workshop on Engineering for Service-oriented Enterprises, WESE 2015; First International Workshop on Big Data Services and Computational Intelligence, BSCI 2015 (joined with ISC 2015); and Second International Workshop on Formal Modeling and Verification of Service-based systems, FOR-MOVES 2015. The 22 full papers included in this volume were carefully reviewed and selected from 45 submissions.

DKK 419.00
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Humanoid Service Robots - Moritz Merkle - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Humanoid Service Robots - Moritz Merkle - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.

DKK 803.00
1

Service-Oriented Computing - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Service-Oriented Computing - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

This book constitutes the proceedings of the 13th International Conference on Service-Oriented Computing, ICSOC 2015, held in Goa, India, in November 2015. The 23 full, 9 short, and 5 demo track papers presented in this volume were carefully reviewed and selected from 132 submissions. The research track papers are organized in topical sections named: internet of services/things; data services and cloud platform management; cloud services management; service composition; business process management; cloud services; QoS and trust; service composition.

DKK 419.00
1

Strategic Management of Professional Service Firms - Stephan Kaiser - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Strategic Management of Professional Service Firms - Stephan Kaiser - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.

DKK 702.00
1

Digital Technology in Service Encounters - Sonja Christ Brendemuhl - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Digital Technology in Service Encounters - Sonja Christ Brendemuhl - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters. To retain competitiveness, it seems mandatory to increase service encounter efficiency by embedding digital technology into the existing processes. However, there is little empirical evidence on how such technological implementations affect the sentiments, attitudes, and behaviors of frontline employees. Likewise, research on interrelated customer responses is scarce. To address this matter, this book presents four distinct yet related studies to investigate the impact of digital technology on frontline employees, customers, and ultimately service firms. The results and implications provide meaningful insights for theory and practice.

DKK 803.00
1

Capabilities for Data-Driven Service Innovation - Martin Schymanietz - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Capabilities for Data-Driven Service Innovation - Martin Schymanietz - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data for service provision. Data-driven service innovation provides a fruitful pathway for organizations to extend their current offerings, deepen customer relationships and increase revenues. He examines the nature of data-driven service innovation, accompanied challenges and identifies relevant actors and their roles on an individual level. This approach helps organizations to develop dynamic capabilities based on individual actors that in sum shape the whole organization.

DKK 679.00
1

Engineering Service Systems in the Digital Age - Benedikt S. Hockmayr - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Engineering Service Systems in the Digital Age - Benedikt S. Hockmayr - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.

DKK 429.00
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Innovation in Service Industries - Susanne Hugel - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Innovation in Service Industries - Susanne Hugel - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Susanne Hügel studies innovation in service industries from the industrial organization and behavioral theory perspectives, therefore chooses the real estate industry as object of study. The author examines the existing research on firm innovativeness, proposes a more advanced concept, and empirically validates a new measure in a service industry context. Thereby, the innovation status quo of the real estate industry is studied. In addition, the book addresses the impact of slack resources on the organizational members'' innovative work behavior. Overall, important insights about the service industries'' innovation pattern and organizational behavior are revealed. The book acknowledges the increasing role of innovation due to the altering business environment in the 21st century, such as shifts from goods to services, or the globalization of markets. About the Author: Susanne Hügel is an expert in the field of innovation, business model development, and digital transformation in the real estate industry. She wrote her dissertation at the Real Estate Management Institute (REMI) of EBS Business School.

DKK 679.00
1

Innovation, Employment, and Firm Performance in the German Service Sector - Ulrich Kaiser - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Innovation, Employment, and Firm Performance in the German Service Sector - Ulrich Kaiser - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Empirical and theoretical evidence on the German service sector is inversely related to its growing overall importance for the entire economy. This monograph offers a comprehensive theory-based econometric treatment of three important and severely understudied issues related to services: innovative activity, the effects of innovation on the demand for labour, and the performance of newly founded firms. In addition, the book contains detailed descriptive statistics on innovative activity, skill mix as well as on growth and current economic importance. It offers researchers, policy makers, and practitioners a unique opportunity to gain knowledge on the new German service economy.

DKK 429.00
1

U- and E-Service, Science and Technology - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

U- and E-Service, Science and Technology - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

This book constitutes the refereed proceedings of the International Conference, UNESST 2011, held as Part of the Future Generation Information Technology Conference, FGIT 2011, Jeju Island, Korea, in December 2011.The papers presented were carefully reviewed and selected from numerous submissions and focuse on the various aspects of u- and e-service, science and technology.

DKK 429.00
1

Driving Networked Service Productivity - Christofer F. Daiberl - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Driving Networked Service Productivity - Christofer F. Daiberl - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.

DKK 429.00
1

Realizing Digitization-Enabled Innovation - Stefan Michael Genennig - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Realizing Digitization-Enabled Innovation - Stefan Michael Genennig - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Stefan Michael Genennig explores digitization-enabled innovation with a service systems perspective. First, the author contributes to understanding the alterations in service systems brought about by digitization and the role of human agents. Based on this grounding, he develops a method for the integration of digital technologies for service innovation and designs a tool for the development of digitization-enabled value propositions. The findings provide valuable insights for managers aiming to integrate digital technologies for innovation, and add to service science.

DKK 429.00
1

The Smiling Chatbot - Konstantin Prinz - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

The Smiling Chatbot - Konstantin Prinz - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Significant advances in the field of artificial intelligence have given a strong tailwind to the spread of technologies based on it. AI technologies are increasingly influencing private contexts but also the service sector where more and more service encounters are handled by chatbots. In part, however, the spread of chatbots and the associated focus on their functional advantages seem to contradict extant research findings that service interactions are also driven by emotional components. A central role is played here by so-called emotional contagion (i.e., the unconscious transfer of emotions from employees to customers). Against the background that this contagion with positive emotions can lead to a better evaluation of the service transaction in the further course, it is the goal of this book to investigate the effects of positive displayed emotions of a chatbot. For this purpose, six consecutive studies were conducted. The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced. Moreover, it is shown that these emotional reactions are dependent on the customer''s personality and the chatbot''s appearance, expressed through an avatar.

DKK 803.00
1

Servitization of Industrial Enterprises through Acquisitions - Laura Johanna Oberle - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG -

Servitization of Industrial Enterprises through Acquisitions - Laura Johanna Oberle - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG -

To make the service integration a success story despite the many challenges, L J Oberle argues that management understanding is necessary to address the key success factors in the individual strategic approaches. These approaches concern either the core business or an explore business unit and vary in their integration degree. Thus, knowing which strategy is pursued allows to determine the most relevant success factors, which is the first step towards successful servitization and post-merger integration. Only if these factors are identified and addressed correctly, M&A is a promising approach to servitization for industrial companies, as L J Oberle''s findings from the analysis or 8 case studies and a total of 24 interviews prove. The Author: Laura Johanna Oberle currently does a doctorate on business process management in service operations and servitization at the Chair of Service Operations Management at the University of Mannheim in cooperation with a German consultancy specialized in post-merger integration projects.

DKK 429.00
1

Mental Health Outcome Measures - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Mental Health Outcome Measures - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Mental Health Outcome Measures provides an authoritative review of measurement scales currently available to assess the outcomes of mental health service intervention. The excerpt of summaries by leading writers in the field assess the contributions of scale in areas including mental state examination, quality of life, patient satisfaction, needs assessments, measurement of service cost, global functioning scales, and social disability. These chapters provide a critical appraisal of how far such scales have been shown to be reliable and valid, and provide valuable insights in to their ease of use. This book will provide an invaluable reference manual for those who want to take research on mental health services, and for those who need to interpret this research for policy, planning, and clinical practice.

DKK 429.00
1

80 Years of Zentralblatt MATH - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

80 Years of Zentralblatt MATH - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Founded in 1931 by Otto Neugebauer as the printed documentation service “Zentralblatt für Mathematik und ihre Grenzgebiete”, Zentralblatt MATH (ZBMATH) celebrates its 80th anniversary in 2011. Today it is the most comprehensive and active reference database in pure and applied mathematics worldwide. Many prominent mathematicians have been involved in this service as reviewers or editors and have, like all mathematicians, left their footprints in ZBMATH, in a long list of entries describing all of their research publications in mathematics. This book provides one review from each of the 80 years of ZBMATH. Names like Courant, Kolmogorov, Hardy, Hirzebruch, Faltings and many others can be found here. In addition to the original reviews, the book offers the authors'' profiles indicating their co-authors, their favorite journals and the time span of their publication activities. In addition to this, a generously illustrated essay by Silke Göbel describes the history of ZBMATH.

DKK 487.00
1

Managing Value Propositions in Service Ecosystems - Julian Boha - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Managing Value Propositions in Service Ecosystems - Julian Boha - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Julian Boha explores value propositions in ecosystems as they play an important role in communicating how a company aims to provide value to business partners and customers. Value propositions are used in our everyday language, yet the concept remains ambiguous as there is a lack of empirical evidence about value propositions and their formal development process. The author provides a much-needed understanding of value propositions within the context of ecosystems and offers tools to systematically create value propositions and orchestrate ecosystems to foster innovation. Further, this book advances to the current understanding of value propositions and their application in the context of innovative ecosystems. ​

DKK 429.00
1

Essential Software Architecture - Ian Gorton - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Essential Software Architecture - Ian Gorton - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Job titles like "Technical Architect" and "Chief Architect" nowadays abound in software industry, yet many people suspect that "architecture" is one of the most overused and least understood terms in professional software development. Gorton''s book tries to resolve this dilemma. It concisely describes the essential elements of knowledge and key skills required to be a software architect. The explanations encompass the essentials of architecture thinking, practices, and supporting technologies. They range from a general understanding of structure and quality attributes through technical issues like middleware components and service-oriented architectures to recent technologies like model-driven architecture, software product lines, aspect-oriented design, and the Semantic Web, which will presumably influence future software systems. This second edition contains new material covering enterprise architecture, agile development, enterprise service bus technologies, RESTful Web services, and a case study on how to use the MeDICi integration framework. All approaches are illustrated by an ongoing real-world example. So if you work as an architect or senior designer (or want to someday), or if you are a student in software engineering, here is a valuable and yet approachable knowledge source for you.

DKK 419.00
1

Cloud Logistics - Falco Jaekel - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Cloud Logistics - Falco Jaekel - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Falco Jaekel develops a reference architecture for cloud logistics systems. The reference architecture shows how to apply the principles and concepts of cloud computing (e.g. virtualization, service-orientation) to logistics system design and thus how to deliver certain physical logistics capabilities such as transport and storage with the essential cloud characteristics (e.g. on-demand, rapid elasticity, pay-per-use). Within certain scenarios, this innovative mode of delivery can reconcile logistics efficiency with effectiveness and thus may enable firms to achieve competitive advantage in dynamic environments.

DKK 970.00
1

Transactions on Computational Collective Intelligence XXXIII - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Transactions on Computational Collective Intelligence XXXIII - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

These transactions publish research in computer-based methods of computational collective intelligence (CCI) and their applications in a wide range of fields such as performance optimization in IoT, big data, reliability, privacy, security, service selection, QoS and machine learning. This thirty-third issue contains 9 selected papers which present new findings and innovative methodologies as well as discuss issues and challenges in the field of collective intelligence from big data and networking paradigms while addressing security, privacy, reliability and optimality to achieve QoS to the benefit of final users.

DKK 429.00
1

Transactions on Computational Collective Intelligence XXXIV - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

Transactions on Computational Collective Intelligence XXXIV - - Bog - Springer-Verlag Berlin and Heidelberg GmbH & Co. KG - Booktok.dk

These transactions publish research in computer-based methods of computational collective intelligence (CCI) and their applications in a wide range of fields such as performance optimization in IoT, big data, reliability, privacy, security, service selection, QoS and machine learning. This thirty-fourth issue contains 12 selected papers which present new findings and innovative methodologies as well as discuss issues and challenges in the field of collective intelligence in group decision making with special emphasize given to voting theory, power indices and graphs while addressing elections, social choices, IoT and allocation algorithms.

DKK 429.00
1