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Service Quality - - Bog - SAGE Publications Inc - Plusbog.dk

New Service Development - James A. Fitzsimmons - Bog - SAGE Publications Inc - Plusbog.dk

Service Learning - Sally Berman - Bog - SAGE Publications Inc - Plusbog.dk

Service Learning - Sally Berman - Bog - SAGE Publications Inc - Plusbog.dk

"There is no better way to improve student attitudes and outcomes than to blend both meaningful community and global service with improved academic achievement. Sally Berman invites her readers to do just that." -Bob Koehs, Service Learning Coordinator Marquette-Alger Regional Educational Service Agency "This book is full of practical tips for the classroom teacher, including strategies for assessing student learning." -Jeanine Yard, Learn and Serve Program Officer Michigan Community Service Commission Provide authentic, lasting learning opportunities for students in their own community Service learning offers students the unique opportunity to learn both in the classroom and in the real world. This exciting teaching strategy, detailed in Berman′s second edition of Service Learning , motivates students to learn content information, processes, and skills while making authentic connections to their surrounding community. This valuable resource explains the benefits of service learning and provides a step-by-step guide for using the instructional model. It features nine service-learning projects that are broken down into basic, intermediate, and advanced levels. Each project features: - - - Strategies for aligning service and curricular goals - - Tips for involving students in decision-making - - Guidelines for managing different phases of the project - - Activities that foster reflection and self-evaluation - Tips for differentiating by tapping into multiple intelligences In this single resource, teachers will find everything they need to successfully implement service learning projects, helping students gain deeper understandings of content while positively impacting their communities.

DKK 750.00
1

Service Learning - Sally Berman - Bog - SAGE Publications Inc - Plusbog.dk

Service Learning - Sally Berman - Bog - SAGE Publications Inc - Plusbog.dk

"There is no better way to improve student attitudes and outcomes than to blend both meaningful community and global service with improved academic achievement. Sally Berman invites her readers to do just that." -Bob Koehs, Service Learning Coordinator Marquette-Alger Regional Educational Service Agency "This book is full of practical tips for the classroom teacher, including strategies for assessing student learning." -Jeanine Yard, Learn and Serve Program Officer Michigan Community Service Commission Provide authentic, lasting learning opportunities for students in their own community Service learning offers students the unique opportunity to learn both in the classroom and in the real world. This exciting teaching strategy, detailed in Berman′s second edition of Service Learning , motivates students to learn content information, processes, and skills while making authentic connections to their surrounding community. This valuable resource explains the benefits of service learning and provides a step-by-step guide for using the instructional model. It features nine service-learning projects that are broken down into basic, intermediate, and advanced levels. Each project features: - - - Strategies for aligning service and curricular goals - - Tips for involving students in decision-making - - Guidelines for managing different phases of the project - - Activities that foster reflection and self-evaluation - Tips for differentiating by tapping into multiple intelligences In this single resource, teachers will find everything they need to successfully implement service learning projects, helping students gain deeper understandings of content while positively impacting their communities.

DKK 373.00
1

Service Quality - Susan Schoenberger White - Bog - SAGE Publications Inc - Plusbog.dk

Service Quality - Susan Schoenberger White - Bog - SAGE Publications Inc - Plusbog.dk

"This book is not a ′one-minute′ guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird "Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service – what it is, how it happens, what is required to make it better – thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting "The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers University The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features - - Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction - - Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production - - Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers - - Presents several HR/OB approaches to organizational design and useful frameworks for integrating ideas from marketing and operations management into HR/OB research - - Offers six key research questions that integrate three different perspectives and provide important avenues for additional analysis and research

DKK 1029.00
1

Service Learning in Grades K-8 - Katherine Thomsen - Bog - SAGE Publications Inc - Plusbog.dk

Service Learning in Grades K-8 - Katherine Thomsen - Bog - SAGE Publications Inc - Plusbog.dk

"Teachers and site administrators will find their "how" and "why" questions answered in this inspirational and motivational book." -Neal A. Glasgow, Educator/Author "Thomsen′s explanations and examples of service learning show us that students can engage in higher and more complex thinking skills while they serve others, address learning standards, meet the expectations of the curriculum and-oh, by the way-find out that school can be fun!" -Dr. Richard Castallo, Chair Department of Educational Leadership & Policy Studies California State University Northridge "Service Learningin Grades K-8 is a compelling work which addresses a universal need often overlooked in school curricula-the need to practice compassion and generosity. Kate Thomsen provides educators with a practical handbook for teaching wisdom and empathy along with math, language arts, social studies, and science." -Lauri Pepe Bousquet, MS, CAS, Professor of Education LeMoyne College, Syracuse Improve academic, social, and citizenship skills in all students! Designed to inform and inspire, Service Learning in Grades K-8: Experiential Learning That Builds Character and Motivation , examines the beneficial effects of service learning, explores different types of service learning projects, and explains how to start a successful program. Author Kate Thomsen offers a comprehensive research base, practical and logistical information, and descriptions of varied programs in order to help teachers adapt this strategy to their own students′ needs and interests. Thomsen′s practical text includes: - - - The basics for getting started - - Examples of both curriculum-based and community-based programs - - Key features of quality projects - - Specific examples of teambuilding and reflection activities - Research documenting the benefits of service learning Service learning is a powerful educational tool for all students because it directly connects course content to relevant community issues, links to academic standards, engages multiple learning styles, and develops social-emotional attributes.

DKK 344.00
1

Service Learning in Grades K-8 - Katherine Thomsen - Bog - SAGE Publications Inc - Plusbog.dk

Service Learning in Grades K-8 - Katherine Thomsen - Bog - SAGE Publications Inc - Plusbog.dk

"Teachers and site administrators will find their "how" and "why" questions answered in this inspirational and motivational book." -Neal A. Glasgow, Educator/Author "Thomsen′s explanations and examples of service learning show us that students can engage in higher and more complex thinking skills while they serve others, address learning standards, meet the expectations of the curriculum and-oh, by the way-find out that school can be fun!" -Dr. Richard Castallo, Chair Department of Educational Leadership & Policy Studies California State University Northridge "Service Learningin Grades K-8 is a compelling work which addresses a universal need often overlooked in school curricula-the need to practice compassion and generosity. Kate Thomsen provides educators with a practical handbook for teaching wisdom and empathy along with math, language arts, social studies, and science." -Lauri Pepe Bousquet, MS, CAS, Professor of Education LeMoyne College, Syracuse Improve academic, social, and citizenship skills in all students! Designed to inform and inspire, Service Learning in Grades K-8: Experiential Learning That Builds Character and Motivation , examines the beneficial effects of service learning, explores different types of service learning projects, and explains how to start a successful program. Author Kate Thomsen offers a comprehensive research base, practical and logistical information, and descriptions of varied programs in order to help teachers adapt this strategy to their own students′ needs and interests. Thomsen′s practical text includes: - - - The basics for getting started - - Examples of both curriculum-based and community-based programs - - Key features of quality projects - - Specific examples of teambuilding and reflection activities - Research documenting the benefits of service learning Service learning is a powerful educational tool for all students because it directly connects course content to relevant community issues, links to academic standards, engages multiple learning styles, and develops social-emotional attributes.

DKK 665.00
1

Measuring the Performance of Human Service Programs - Lawrence L. Martin - Bog - SAGE Publications Inc - Plusbog.dk

Measuring the Performance of Human Service Programs - Lawrence L. Martin - Bog - SAGE Publications Inc - Plusbog.dk

Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures—numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction—this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services. Features in This Edition - Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date material - Utilizes the systems model as a conceptual framework— a common conceptual framework in social work and the human services - Explains the different types of output (efficiency) performance measures—time, episode, material - Includes updated examples of efficiency, quality, and effectiveness performance measures in human service organizations - An Instructor′s Resource site offers PowerPoint slides for each chapter and suggested assignments to accompany each chapter. - Intended Audience This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.

DKK 844.00
1

Managing Service Operations - Sadie Shinkins - Bog - SAGE Publications Inc - Plusbog.dk

Inside Full-Service Community Schools - Joy G. Dryfoos - Bog - SAGE Publications Inc - Plusbog.dk

Inside Full-Service Community Schools - Joy G. Dryfoos - Bog - SAGE Publications Inc - Plusbog.dk

"Dryfoos and Maguire′s book moves the concept of a full-service community school from the fringes of public education into the mainstream. It inspires the belief that the best schools are full-service community schools and motivates the reader to seek them out." Lisa Villarreal, Director California Center for Community-School Partnerships Davis, CA "It is a valuable tool for parents, educators, school officials, and elected officials who are interested in looking at innovative ways to improve learning and achievement for our nation′s children." Sandra Feldman, President American Federation of Teachers Washington, DC "The voices of Joy Dryfoos as national policy analyst and Sue Maguire as school principal bring to life in new ways the vision of how full- service community schools can help students learn and families and communities succeed. This book will be of great value to policymakers and practitioners alike." Martin J. Blank, Director for Community Collaboration The Institute for Educational Leadership Washington, DC A step-by-step practitioner′s guide to integrating health, community services, and academic achievement! The first, experimental "full-service schools" have evolved into highly successful full-service community schools … and this new book from the nationally recognized leader in community schools is a detailed and eminently practical description of how the various pieces—health services, academics, and community programs—can be put together to change the whole climate of the school. Inside Full-Service Community Schools combines the on-site knowledge of school principal Sue Maguire, who has created a model full-service community school, with the deep experience and understanding of research-advocate Joy Dryfoos, who has tracked the development of these school transformation models across the country. The result is a highly practical, real-world guide with a unique local--national perspective. Topics include: - - Getting started - - Providing a range of services - - Staffing: what works and what doesn′t - - Collaborating with the government and private sector - - Involving parents - - Overcoming barriers - - Funding - - Sustaining the school In this groundbreaking work, experts Dryfoos and Maguire share both personal and comparative models, examining the full spectrum of community schools in urban, suburban, and rural settings. The book is ideal for reformers, administrators, and anyone interested in the future of education in America.

DKK 375.00
1

Inside Full-Service Community Schools - Joy G. Dryfoos - Bog - SAGE Publications Inc - Plusbog.dk

Inside Full-Service Community Schools - Joy G. Dryfoos - Bog - SAGE Publications Inc - Plusbog.dk

"Dryfoos and Maguire′s book moves the concept of a full-service community school from the fringes of public education into the mainstream. It inspires the belief that the best schools are full-service community schools and motivates the reader to seek them out." Lisa Villarreal, Director California Center for Community-School Partnerships Davis, CA "It is a valuable tool for parents, educators, school officials, and elected officials who are interested in looking at innovative ways to improve learning and achievement for our nation′s children." Sandra Feldman, President American Federation of Teachers Washington, DC "The voices of Joy Dryfoos as national policy analyst and Sue Maguire as school principal bring to life in new ways the vision of how full- service community schools can help students learn and families and communities succeed. This book will be of great value to policymakers and practitioners alike." Martin J. Blank, Director for Community Collaboration The Institute for Educational Leadership Washington, DC A step-by-step practitioner′s guide to integrating health, community services, and academic achievement! The first, experimental "full-service schools" have evolved into highly successful full-service community schools … and this new book from the nationally recognized leader in community schools is a detailed and eminently practical description of how the various pieces—health services, academics, and community programs—can be put together to change the whole climate of the school. Inside Full-Service Community Schools combines the on-site knowledge of school principal Sue Maguire, who has created a model full-service community school, with the deep experience and understanding of research-advocate Joy Dryfoos, who has tracked the development of these school transformation models across the country. The result is a highly practical, real-world guide with a unique local--national perspective. Topics include: - - Getting started - - Providing a range of services - - Staffing: what works and what doesn′t - - Collaborating with the government and private sector - - Involving parents - - Overcoming barriers - - Funding - - Sustaining the school In this groundbreaking work, experts Dryfoos and Maguire share both personal and comparative models, examining the full spectrum of community schools in urban, suburban, and rural settings. The book is ideal for reformers, administrators, and anyone interested in the future of education in America.

DKK 764.00
1

Managing the Challenges in Human Service Organizations - Ralph Brody - Bog - SAGE Publications Inc - Plusbog.dk

Managing the Challenges in Human Service Organizations - Ralph Brody - Bog - SAGE Publications Inc - Plusbog.dk

Managing the Challenges in Human Service Organizations: A Casebook offers current and aspiring human service managers a view into the kinds of experiences they will likely encounter to better prepare them for the world they are about to enter. The cases are inspired by real situations and are designed to encourage students to determine how they would act and work towards a resolution of the dilemmas presented. Key Features - Simulates administrative dilemmas through cases that offer different aspects of agency administration and replicate aspects of actual practice - Levels the learning field for students entering graduate human service management programs with different managerial experiences - Orients students to the challenges of management by helping them develop mental models linked to the values of client-centered administration - Helps students develop a beginning sense of competence and understanding of managerial work while refining their analytic skills - Offers the opportunity for repeated learning opportunities using different analytical frameworks - Supplements fieldwork by providing more time to reflect and consider a broader array of alternatives than is found in most field experiences Intended Audience This book is ideally suited as a supplemental text for advanced undergraduate and graduate courses in social work and counseling, as well as a much-needed reference for human services supervisors and practitioners.

DKK 844.00
1

Statistics for Human Service Evaluation - Reginald O. York - Bog - SAGE Publications Inc - Plusbog.dk

Total Quality Management in Human Service Organizations - Lawrence L. Martin - Bog - SAGE Publications Inc - Plusbog.dk

Serving to Learn, Learning to Serve - Cynthia Parsons - Bog - SAGE Publications Inc - Plusbog.dk

Serving to Learn, Learning to Serve - Cynthia Parsons - Bog - SAGE Publications Inc - Plusbog.dk

This book is an invaluable resource, a practical guide that really promotes the concept of service learning as a foundation of good teaching and learning. Patricia Barnicle, Program Director Lincoln Filene Center, Tufts University Part of the fundamental work of educators is to forge links between the students and the community where they live. Service learning can be a strong part of that link. But how can you use community service activities as more than just punishment? Can you combine volunteer work with classroom experiences to accomplish your goal of teaching democracy? Here is the place to find the help you need to create an effective, educational service learning project in your school or district. Parsons shows you how to steer your students toward lives as participating, caring citizens of their community and their society. She demonstrates how to introduce learning-by-doing possibilities into every service project. You will learn how to connect educational values with community action in a relationship that benefits everyone involved. Providing solid examples of how this type of interactive service learning can work in your school or district, Parsons helps you design a project that will: * Enrich the curriculum * Produce involved, voting citizens * Bring schools, families, and communities together * Enliven the meaning of democracy * Encourage active teaching and learning Teachers, administrators, counselors, and education faculty all want community service programs that enhance students′ educations while developing civic pride and values. This book provides the spark to help you get your students on their way to becoming hands-on members of our society.

DKK 231.00
1

Product and Services Management - Paulina Papastathopoulou - Bog - SAGE Publications Inc - Plusbog.dk

Product and Services Management - Paulina Papastathopoulou - Bog - SAGE Publications Inc - Plusbog.dk

`A text that successfully bridges the gap between academic theorizing and practitioner applicability because it uses multiple real-world examples/mini-cases of management techniques to illustrate the well-researched academic theoretical foundations of the book′ - Creativity and Innovation Management `A complete and useful treatment of the domain of product and service decisions. This book is unique in its treatment, dealing with product and service portfolio evaluation, new product/service development and product/service elimination in an integrated manner. Enlivened by many mini-cases, the book provides a soup-to-nuts approach that will prove very attractive for students and be a valuable reference for managers as well. Highly recommended′ - Gary L Lilien, Distinguished Research Professor of Management Science, Penn State University ` Product and Services Management (PSM) is a welcome, up to date summary of the key issues facing firms in developing and refreshing their portfolios. The examples and cases bring the academic arguments clearly into focus and demonstrate the crucial role of PSM in leading the overall strategy of the firm′ - Professor Graham Hooley, Senior Pro-Vice-Chancellor, Aston University, Birmingham `Managers responsible for and students interested in product portfolio decisions previously had to consult several sources for obtaining up-to-date information; books on new product development, articles on service development, readers on product management, and frameworks for product evaluation and termination. With the book Product and Services Management the reader obtains four-in-one. Avlonitis and Papastathopoulou reveal in a compelling and comprehensive manner why product decisions are the cornerstone of modern marketing and business, and illustrate the theory with numerous mini-cases from Europe and elsewhere. A must read for everyone with a passion for products′ - Dr Erik Jan Hultink, Professor of New Product Marketing, Delft University of Technology This book provides a holistic approach to the study of product and services management. It looks at the key milestones within a product′s or service life cycle and considers in detail three crucial areas within product management, namely product/service portfolio evaluation, new product/service development and product/service elimination. Based on research conducted in Europe and North America, this book includes revealing cases studies that will help students make important connections between theory and practice. The pedagogical features provided in each chapter include chapter introduction, summary, questions and a further reading section. Additional material for instructors include PowerPoint slides and indicative answers to each chapter′s questions. This book is written for undergraduate and postgraduate students of business administration who are pursuing courses in marketing, product portfolio management, new product development and product policy.

DKK 569.00
1

Services Marketing and Management - Audrey Gilmore - Bog - SAGE Publications Inc - Plusbog.dk

Effective Committee Service - Neil J. Smelser - Bog - SAGE Publications Inc - Plusbog.dk

Families and the Mental Health System for Children and Adolescents - - Bog - SAGE Publications Inc - Plusbog.dk

Handbook of Services Marketing and Management - - Bog - SAGE Publications Inc - Plusbog.dk

Handbook of Services Marketing and Management - - Bog - SAGE Publications Inc - Plusbog.dk

"What a rarity to see a who′s who of thought leaders on any subject create original material for an anthology. It′s a real collegial tribute to Teresa A. Swartz and Dawn Iacobucci that they have been able to assemble such a treasure of original material—including some of the last from our late friend and colleague, Eric Langeard—on topics important to services marketing and management." —James Heskett, Harvard Business School "The Handbook of Services Marketing and Management provides an excellent introduction to the topics and issues that define service marketing today. Editors Swartz and Iacobucci have recruited many of the leading names in service research to write the chapters in the book, ensuring that the Handbook will be a valuable reference for years to come." —Roland T. Rust, Journal of Service Research "This Handbook contains an impressive collection of cutting-edge contributions that should be of keen interest to service researchers and practitioners. It represents some of the best and most recent thinking on a wide range of service topics." —A. Parasuraman, University of Miami, FL "Service business today constitute the largest sector in advanced economies. This new Handbook provides a wealth of stimulating ideas and guidelines for improving the quality and effectiveness of service offerings." —Philip Kotler, S.C. Johnson & Son Distinguished Professor of International Marketing, Northwestern University "Services, because of their intangibility, variability, and perishability, call for management and marketing skills of a high order. This new Handbook belongs in the working library of managers charged with managing and marketing the service offerings of hotels, restaurant chains, airlines, telecommunications companies, entertainment companies, professional services firms, and countless other services industries." —Philip Kotler, S.C. Johnson & Son Distinguished Professor of International Marketing, Northwestern University Despite the growth in services research and the dominance of services in the world economy, no one book has emerged as a comprehensive guide for researchers and professionals–until now! The Handbook of Services Marketing and Management presents state-of-the-art perspectives in the foundations of services, while simultaneously challenging and expanding current services practices. Editors Teresa A. Swartz and Dawn Iacobucci invited the world′s leading experts on services marketing and management to author individual chapters. The result is an experienced, international, eclectic, and cross-disciplinary mix of authors, all contributing cutting-edge material on the frontiers of service research. This handbook includes a unique mix of both in-depth chapters as well as shorter, more focused "mini" chapters, which treat emerging issues in the field of services. This structure makes the Handbook the most thorough reference possible. The Handbook of Services Marketing and Management should have a place on the bookshelves of every academic, graduate student, and professional in the critical area of services.

DKK 901.00
1

Evaluating Services for Survivors of Domestic Violence and Sexual Assault - - Bog - SAGE Publications Inc - Plusbog.dk

Evaluating Services for Survivors of Domestic Violence and Sexual Assault - - Bog - SAGE Publications Inc - Plusbog.dk

"Evaluating Services for Survivors of Domestic Violence and Sexual Assault is a valuable resource not only for researchers and evaluators, but for service providers and funders as well. Written in clear, straightforward language, it addresses many complex factors that come in to play when conducting victim--service evaluations, including issues of safety and confidentiality. A great tool for anyone involved in the work to end violence against women." --Cris M. Sullivan, author of Outcome Evaluation Strategies for Domestic Violence Programs: A Practical Guide "This book responds to the tremendous pressure and need to evaluate domestic violence services with some practical advice and experience. It not only outlines the basic considerations of evaluations, but also discusses the contextual issues that make evaluation in the domestic violence field unique and challenging." --Edward Gondolf, author of Batterer Intervention Systems and Assessing Woman Battering in Mental Health Services Evaluation programs that effectively measure the success of domestic violence and sexual assault services are essential not only to assure high levels of client service and continued funding, but also in evaluating how far society has come in the effort to end violence against women. Evaluating Services for Survivors of Domestic Violence and Sexual Assault provides comprehensive guidelines and field-tested tools for direct service evaluation programs. It also chronicles and celebrates over thirty years of progress made by the anti-violence movement. The authors offer a wealth of practical information at the same time identifying key issues and placing them in the broader context of social and political change. Essential reading for anyone who works in or is affiliated with programs serving the needs of victims of domestic violence and sexual assault, Evaluating Services for Survivors of Domestic Violence and Sexual Assault addresses the needs of both service providers and evaluators as well as funding agencies and policy makers.

DKK 819.00
1

Evaluation and Social Work Practice - - Bog - SAGE Publications Inc - Plusbog.dk

Human Trafficking - Maura B. Nsonwu - Bog - SAGE Publications Inc - Plusbog.dk

Compassionate Statistics - Vincent Faherty - Bog - SAGE Publications Inc - Plusbog.dk

Compassionate Statistics - Vincent Faherty - Bog - SAGE Publications Inc - Plusbog.dk

Compassionate Statistics: Applied Quantitative Analysis for Social Services (With Instructions for SPSS 14.0) is an attempt to "de-mythologize" a content area that is both essential for professional social service practitioners, yet dreaded by some of the most experienced among them. Using friendly, straightforward language as well as concrete illustrations and exercises from social service practice, author Vincent E. Faherty catapults students and experienced professionals to a pragmatic level where they can handle quantitative analysis for all their research and evaluation needs. Key Features - Provides comprehensive coverage of the most important aspects of quantitative analysis : This is a complete, yet pragmatic, resource for social service professionals to use standard descriptive and inferential statistical techniques. - Offers an accessible format : Using unpretentious and plain language, this book introduces essential statistical procedures, one-at-a-time, in relatively short chapters in order to assist recall and facilitate new learning. - Applies statistical content to social service practice situations : Concrete applications are drawn from counseling, criminal justice, human services, social work, therapeutic recreation and vocational rehabilitation. - Presents case illustrations of how statistical material is reported in professional literature : Since social service professionals need to write up the results of their quantitative analysis, this book provides actual illustrations of how the various statistical procedures and tests are presented in published articles. - Addresses the use of SPSS on each covered statistical procedure and test : Specific directions are given so students can use the latest version of SPSS to complete each assigned exercise. - Includes in-chapter exercises : A series of realistic data sets that students can use to perform a number of planned exercises are offered in each chapter. Intended Audience This is an excellent core or supplemental text for a variety of advanced undergraduate and graduate courses such as Statistics for Social Services, Applied Statistics, Quantitative Analysis for Social Services, Statistics for Social Work, Social Science Research, Research Methods, Program Evaluation, and Grant Writing in the departments of counseling, human services, social services, social work, therapeutic recreation, and vocational rehabilitation.

DKK 1029.00
1