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Excellence in Service - Bog af Régis Sousa - Paperback

Excellence in Service - Bog af Régis Sousa - Paperback

Service is an art! As the experts used to say! But customer service doesn't work alone, it needs elements to make it a competitive advantage for organizations and increase the employability of employees.In both the private and public sectors, quality and the continuous improvement of the services and products offered have become an ever-increasing social and commercial requirement.Depending on where you're consuming, it's called: \citizen, customer, consumer, patient, taxpayer, etc. But in all cases,..

DKK 422.95
2

How To Use Service-Learning In Spanish Language Teaching - Bog af José Miguel Lemus - Paperback

How To Use Service-Learning In Spanish Language Teaching - Bog af José Miguel Lemus - Paperback

This manual is intended for educators interested in creating Spanish language teaching programs under the \service-learning\ or service-learning model in educational institutions in the United States. The purposes of this manual are:1. To assist in the creation of your own service-learning program in Spanish.2. To offer tools that can enrich existing service-learning programs in Spanish by compiling best practices in the field.3. To virtually link teachers who are carrying out service-learning..

DKK 410.95
2

Reforming the Malagasy civil service - Bog af Zo Andraina Ratsimbatoha - Paperback

Reforming the Malagasy civil service - Bog af Zo Andraina Ratsimbatoha - Paperback

Based on a career system, the Malagasy Civil Service recruits its staff in a variety of ways, and ranks them according to a well-established hierarchy based on their years of study and qualifications. While GPEEC and PNFOP are a springboard for reform, the civil service suffers from the failure of previous reforms, the mismatch between positions in the civil service and the skills of civil servants, and the lack of job specialization. In addition, it has to contend with the emergence of the merit..

DKK 751.95
2

Quality of Service in Higher Education - Bog af Sara Oudmine - Paperback

Quality of Service in Higher Education - Bog af Sara Oudmine - Paperback

This research work analyzes the importance of service quality in the context of higher education and its impact on student retention, satisfaction and career success. Through a literature review, we examine several models and tools, such as SERVQUAL, HEdPERF, SERVPERF, and E-S-QUAL, for assessing the quality of services offered by higher education institutions. We also examine the mediating and regulating factors that can influence the relationship between service quality and academic performance...

DKK 572.95
2

Towards a service-oriented application monitoring approach - Bog af Mariam Chaabane - Paperback

Towards a service-oriented application monitoring approach - Bog af Mariam Chaabane - Paperback

This book focuses on software applications designed according to the service-oriented architectural model. These applications are built by composing several Web Services from different sources and operating together, independently of their location, in order to achieve complex functionality. During interaction between these Web services, a number of events occur, such as degradation of quality of service, failures of deployed services, etc. This leads to communication disruptions. This work has enabled..

DKK 665.95
2