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An Introduction to Lean Work Design - Lawrence Fredendall - Bog - Business Expert Press - Plusbog.dk

An Introduction to Lean Work Design - Lawrence Fredendall - Bog - Business Expert Press - Plusbog.dk

The purpose of Lean Management is to make an organization more competitive. Lean began as the product of an automobile manufacturer''s effort to become more competitive in the world market. The concept of Lean originated not as a particular application of established theory but as a process of trial and error on the shop floor. Although the inventors of lean work design relied on a bottom-up method to arrive at their conclusions, they both incorporated existing principles of work design that they found valuable and studied work designs of other businesses and industries to obtain additional ideas that might compliment and improve their own. For lean work design to be used in industries other than repetitive automobile manufacturing, its fundamental principles need to be understood. Achieving a lean operation involves adopting a method of designing work that incorporates a systems view of the organization Once a work designer adopts a systems perspective, the need to achieve coordination between all parts of the system becomes apparent. Lean is essentially an approach to work design that maximizes system productivity and effectiveness while minimizing costs of the system buffers. Lean does this by achieving tighter integration of its system components. To achieve and maintain this tight integration requires effective, fast communication. What constitutes the principles of a lean operation, and how these principles can be developed and applied across all industries, is the focus of this book. This book approaches Lean as an exercise in work design - hence its title. To provide an integrated view of the different perspectives of lean work design, the book examines the major work design decisions from each perspective. It identifies the principles involved in lean operations and examines three existing theories of work design that help define lean operations: systems theory; system variance and the three buffers utilized to protect the system from variance (inventory, capacity and lead time); and organizational information processing theory. The intended outcome for readers of this book will be an understanding of what is meant by Lean, how it applies to work design, and how it can be implemented in a variety of industries and organizational settings to make those organizations more competitive.

DKK 211.00
1

Business Engineering and Service Design with Applications for Hospitals - Oscar Barros - Bog - Business Expert Press - Plusbog.dk

Business Engineering and Service Design with Applications for Hospitals - Oscar Barros - Bog - Business Expert Press - Plusbog.dk

Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectures, including processes, people organization, information systems, IT infrastructure and interactions with customers and suppliers should be considered in a systemic way in such design. This Enterprise Design is not a onetime effort, but, in the dynamic environment we face, organizations have to have the capability to continuously evaluate opportunities to improve their designs. Our approach includes the integrated design of a business, its service configuration (architecture) and capacity planning, the resource management processes and the operating processes. Such an approach is based on general patterns that define service design options and analytical methods that make possible resource optimization to meet demand. This is complemented with technology that allows process execution with BPMN tools and web services over SOA. In summary we integrate the design of a business with analytics and supporting IT tools in giving a sound basis for Business Engineering Our proposal has been extensively tested and improved based on the experience with hundreds of projects in all types of service industries performed at the Master in Business Engineering of the University of Chile. Several of such cases, which have had impressive economics results, are summarized in the text. In particular, we have worked on hospital services, where research and development projects that have been performed in five public hospitals will originate general solutions, summarized in the book, which will eventually be implemented in over a hundred facilities.

DKK 211.00
1

Store Design and Visual Merchandising: Creating Store Space That Encourages Buying - Claus Ebster - Bog - Business Expert Press - Plusbog.dk

Store Design and Visual Merchandising: Creating Store Space That Encourages Buying - Claus Ebster - Bog - Business Expert Press - Plusbog.dk

In an age of self-service stores, saturated markets and ever more demanding customers, the careful and science-driven design of the point of sale has become a crucial success factor for both retailers and service businesses. In this book, the interested reader will find a variety of hands-on suggestions on how to optimize the design of retail stores and service environments to increase customer satisfaction and sales. While the focus is on the practical applicability of the concepts discussed, the book is nevertheless firmly grounded in consumer and psychological research. In this respect it is uniquely positioned vis-á-vis books written by artists, architects and interior designers which lack a solid research foundation and academic journals articles, which are often inaccessible to the educated yet non-specialized reader. In writing this book, the author draws on both the recent research literature and his own experience as a marketing consultant and consumer researcher. The intended audiences are marketing managers, small business owners and MBA students. Topics covered in the book include: goals and relevance of store design; design tips derived from environmental psychology; cognitive and affective approaches to store design and visual merchandising; use of ambient factors such as music, colors and scents; creation of emotional experiences and theming.

DKK 173.00
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Service Process Design For Value Co-Creation - Joy M. Field - Bog - Business Expert Press - Plusbog.dk

Service Process Design For Value Co-Creation - Joy M. Field - Bog - Business Expert Press - Plusbog.dk

The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being enabled, to a large extent, by technology-driven service innovations, and tasks previously performed by the service provider may now be performed by either the customer or service provider. As a result, customers are taking a more active role in the service delivery process, not only through self-service but by providing information to the service provider to create a more personalized service experience. In addition, as the options for "who does what" in the service processes expand, issues such as enabling customers to perform desired activities, relieving customers of undesired tasks, and determining "who should do what" become more and more critical. Although the recent trend has been toward increasing levels of self-service, service providers are finding that "super service" offerings, an opposite trend in which the service provider performs most of service tasks with little effort required by the customer, are also part of the expanded set of options in the emerging service process landscape. With the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the physical, skills, and knowledge resources of both the service provider and customer. Service Process Design for Value Co-Creation explores how the integration of service provider and customer resources co-creates value, how service processes can be designed to leverage and "unlock" the capabilities embedded in these resources, and how the task boundary between the service provider and customer can be shifted to realize even greater value.

DKK 211.00
1

Design, Analysis And Optimization Of Supply Chains - William R. Killingsworth - Bog - Business Expert Press - Plusbog.dk

Design, Analysis And Optimization Of Supply Chains - William R. Killingsworth - Bog - Business Expert Press - Plusbog.dk

Intended for an audience of graduate students, executive MBA students, and mid-to upper level government and corporate managers, Design, Analysis and Optimization of Supply Chains: A System Dynamic Approach examines the complexity of the types of organizations that comprise a modern supply chain, the problems that arise as a result of this complexity, and the solutions and analytical approaches available to managers that can help resolve these real world problems and dilemmas. The modern enterprise, be it a large corporation or a government agency, has two key dimensions of complexity: static and dynamic. The static complexity refers to the remarkable number of companies and agencies that enable delivery of the product or service. A static "snapshot" of this end-to-end enterprise would reveal hundreds if not thousands of companies involved in the supply network and many additional firms involved in the distribution and delivery to customers. Planning, communication, coordination and execution of this large system network is fundamentally challenging just because of the sheer size. This large, extended network represents the static complexity. The dynamic complexity arises from the difficulty of managing the performance of this extended enterprise over time. This requires having the appropriate metrics to track performance over time, the management skills to develop strategies, the ability to collect and monitor the correct data for true visibility, and the recognition and understanding of the long lags between actions and results. Design, Analysis and Optimization of Supply Chains: A System Dynamic Approach incorporates real-world examples and cases, representing actual complex enterprise systems including firms involved and with long lead times, to illustrate the multi-faceted activities occurring within a modern supply chain and the challenges they pose to managers. Simulation and optimization techniques are introduced and used to develop strategies for improved performance.

DKK 211.00
1

Business Model Design and Learning - Barbara Spencer - Bog - Business Expert Press - Plusbog.dk

Business Model Design and Learning - Barbara Spencer - Bog - Business Expert Press - Plusbog.dk

This book is aimed at aspiring entrepreneurs and practicing managers who want to create, identify, or articulate business models that will serve as the foundation for success for their businesses, as well as refine and even re-invent those models. It is based on the premise that the fundamental purpose of any business model is to create, deliver, and capture value. More specifically, business models describe the value proposition to the customer, the system that must be in place to create that value, and the logics needed to capture a reasonable share of that value for the firm. In addition, business models are viewed as boundary spanning entities that interact over time to transform industries. To explore and illustrate these ideas, business models are compared to maps, hypotheses, recipes, designs, stories, and agreements. Business examples will be used to anchor each chapter and perspective. The book will proceed as follows. First, the basic definition of a business model will be developed by drawing on and distilling key ideas from published research. It will be argued that the heart of the model is a value exchange agreement between the organization and the customer. To sustain this exchange, both parties must be able to extract their desired value, whether economic or social or both. Next, an illustrated business model framework will be provided and its components will be discussed. Third, a set of business model types will be explored and it will be shown how these models can interact to re-shape industries. As the book proceeds, the five ways of looking at business models will be explored with emphasis on the ways that adopting each perspective can stimulate entrepreneurs and managers to understand or create their business model, increase its performance potential, re-invent it, or develop a strategy to support it. The way that business models shape industry change will be explored from each perspective. Key considerations and questions to be asked by business leaders in formulating or assessing their business model will be provided.

DKK 211.00
1