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Employees and Employers in Service Organizations - - Bog - Apple Academic Press Inc. - Plusbog.dk

Employees and Employers in Service Organizations - - Bog - Apple Academic Press Inc. - Plusbog.dk

With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become ‘service economies’, at least when measured in terms of share of the workforce employed in service industries. This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities , the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics. Exploring the different perspectives and concepts from the book’s researchers and authors , Employees and Employers in Service Organizations: Emerging Challenges and Opportunities cover themes such as • work-life balance • spirituality in the workplace • emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness • expectations, motivation, and behavior of different generations, such as Generation Y This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries.

DKK 819.00
1

Employees and Employers in Service Organizations - - Bog - Apple Academic Press Inc. - Plusbog.dk

Employees and Employers in Service Organizations - - Bog - Apple Academic Press Inc. - Plusbog.dk

With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become ‘service economies’, at least when measured in terms of share of the workforce employed in service industries. This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities , the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics. Exploring the different perspectives and concepts from the book’s researchers and authors , Employees and Employers in Service Organizations: Emerging Challenges and Opportunities cover themes such as • work-life balance • spirituality in the workplace • emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness • expectations, motivation, and behavior of different generations, such as Generation Y This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries.

DKK 976.00
1

Strategies for e-Service, e-Governance, and Cybersecurity - - Bog - Apple Academic Press Inc. - Plusbog.dk

Strategies for e-Service, e-Governance, and Cybersecurity - - Bog - Apple Academic Press Inc. - Plusbog.dk

LEAN Supply Chain Planning - Josef Packowski - Bog - Apple Academic Press Inc. - Plusbog.dk

LEAN Supply Chain Planning - Josef Packowski - Bog - Apple Academic Press Inc. - Plusbog.dk

Delivering excellent service to all customers is the key imperative for many sustainable businesses. So why do so many supply chains struggle to fulfill customer requirements at competitive costs? The answer is simple: traditional supply chain planning, which was tailored to a predominantly stable and predictable business environment, cannot handle the new challenges in the world of variability, uncertainty, complexity, and ambiguity—the VUCA world. Companies can either accept the drawbacks that often result in high inventories, poor asset utilization, and unsatisfactory customer service or, they can change their view of the fundamental approach to supply chain management. LEAN Supply Chain Planning: The New Supply Chain Management Paradigm for Process Industries to Master Today’s VUCA World introduces a new paradigm and a new approach to managing variability, uncertainty, and complexity in today’s planning processes and systems. Introducing a cutting-edge supply chain management concept that addresses current problems in the process industry''s supply chains, the book presents powerful methods developed by leading research institutes, process industry champions, and supply chain experts. It explains how readers can change their approach to the fundamental planning paradigms in a manner that will help their organizations achieve higher levels of responsiveness, improved levels of customer service, and substantial increases in cost-efficiencies. This holistic practitioner’s guide describes how to establish the right accountabilities for performance management and also provides a set of meaningful metrics to help measure your progress. Supplying detailed guidelines for transforming your supply chain, it includes first-hand reports of leading organizations that have already adopted some of the facets of this paradigm and used the relevant instruments to achieve unprecedented improvements to customer service, supply chain agility, and overall equipment effectiveness.

DKK 810.00
1

Psychiatric and Mental Health Nursing - - Bog - Apple Academic Press Inc. - Plusbog.dk

Psychiatric and Mental Health Nursing - - Bog - Apple Academic Press Inc. - Plusbog.dk

This new edition of a bestselling, evidence-based textbook provides a comprehensive overview of psychiatric and mental health nursing. Keeping service users and their recovery at the centre of care, the holistic approach will help nurses to gain the tools and understanding required to work in this complex area. Extensively updated for this new edition, the text looks at: - - Aspects of mental health nursing: covering topics such as ethics, developing therapeutic relationships and supervision. - - - The foundations of mental health nursing: discussing diagnosis, assessment and risk. - - - Caring for those experiencing mental health distress: looking at wide range of troubles including anxiety, bipolar disorder, eating disorders and issues around sexuality and gender. - - - Care planning and approaches to therapeutic practice: exploring ideas, pathways and treatments such as recovery, CBT, psychodynamic therapies and psychopharmacology. - - - Services and support for those with mental health distress: covering topics such as collaborative work, involvement of service users and their families and carers, and a range of different mental healthcare settings. - - - Mental health nursing in the twenty-first century: highlighting emerging and future trends including the political landscape, physical health and health promotion, and technological advances. - This accessible and comprehensive textbook integrates service user perspectives throughout and includes student-friendly features such as learning outcomes, key points summaries, reflection points and further reading sections. It is an essential resource for all mental health nursing students, as well as an invaluable reference for practising nurses.

DKK 477.00
1

The Customer-Driven Organization - Sr. Coleman - Bog - Apple Academic Press Inc. - Plusbog.dk

Best Practices for Education Professionals - - Bog - Apple Academic Press Inc. - Plusbog.dk

Best Practices for Education Professionals - - Bog - Apple Academic Press Inc. - Plusbog.dk

Best practices currently advocate that education professionals consult and collaborate with colleagues across disciplines as a means of providing students and their families a comprehensive, developmental approach to students’ academic, career, and social/personal growth . Best Practices for Education Professionals has been developed to inform in-service and pre-service professional educators, including teachers, school counselors, school psychologists, speech language pathologists, administrators, and other school professionals, about useful techniques, ideas, competencies, and skills when addressing the comprehensive development of children in schools and school settings. The book is comprised of both research (qualitative, quantitative, and mixed-design) and conceptual pieces about the most effective, current professional practices for professionals who work with P-12 children in schools. It will be highly useful for individuals studying to be practicing teachers, school counselors, school psychologists, speech language pathologists, administrators, as well as other school professionals. The book informs in-service and pre-service individuals about useful techniques, ideas, competencies, and skills when working with children in schools and school settings. The volume is also important to individuals undertaking academic (master and doctoral) level research on best practices for school professionals. The book includes recent, research-based ideas in the field of education. Topics include cultural competencies for school professionals, learning communities, educational technology, literacy, and special education. This book is particularly important in the field of education since becoming informed on the latest techniques and ideologies is an essential component of both professional preparation and continuing professional development of school professionals. Currently, education practitioners struggle with finding time for professional development and ways to inform themselves of the latest research. This book—with many timely findings—is important to offer to the education community, as well as the academic community, in higher education. As students continually change, so must the practices of the professionals who work with them. This volume attempts to highlight some of the most recent practices in the field of education and for educators. This book is unique and valuable in that while other books focus on a particular profession within the education field, this book covers best practices of a variety of professionals who work in the schools.

DKK 1022.00
1

Best Practices for Education Professionals - - Bog - Apple Academic Press Inc. - Plusbog.dk

Best Practices for Education Professionals - - Bog - Apple Academic Press Inc. - Plusbog.dk

Best practices currently advocate that education professionals consult and collaborate with colleagues across disciplines as a means of providing students and their families a comprehensive, developmental approach to students’ academic, career, and social/personal growth . Best Practices for Education Professionals has been developed to inform in-service and pre-service professional educators, including teachers, school counselors, school psychologists, speech language pathologists, administrators, and other school professionals, about useful techniques, ideas, competencies, and skills when addressing the comprehensive development of children in schools and school settings. The book is comprised of both research (qualitative, quantitative, and mixed-design) and conceptual pieces about the most effective, current professional practices for professionals who work with P-12 children in schools. It will be highly useful for individuals studying to be practicing teachers, school counselors, school psychologists, speech language pathologists, administrators, as well as other school professionals. The book informs in-service and pre-service individuals about useful techniques, ideas, competencies, and skills when working with children in schools and school settings. The volume is also important to individuals undertaking academic (master and doctoral) level research on best practices for school professionals. The book includes recent, research-based ideas in the field of education. Topics include cultural competencies for school professionals, learning communities, educational technology, literacy, and special education. This book is particularly important in the field of education since becoming informed on the latest techniques and ideologies is an essential component of both professional preparation and continuing professional development of school professionals. Currently, education practitioners struggle with finding time for professional development and ways to inform themselves of the latest research. This book—with many timely findings—is important to offer to the education community, as well as the academic community, in higher education. As students continually change, so must the practices of the professionals who work with them. This volume attempts to highlight some of the most recent practices in the field of education and for educators. This book is unique and valuable in that while other books focus on a particular profession within the education field, this book covers best practices of a variety of professionals who work in the schools.

DKK 819.00
1

Digitization of Economy and Society - - Bog - Apple Academic Press Inc. - Plusbog.dk

Micro Irrigation Management - - Bog - Apple Academic Press Inc. - Plusbog.dk

The Food and Beverage Hospitality Industry in India - Sandeep Munjal - Bog - Apple Academic Press Inc. - Plusbog.dk

Sustainable Micro Irrigation Management for Trees and Vines - - Bog - Apple Academic Press Inc. - Plusbog.dk

Oracle Business Intelligence and Essbase Solutions Guide - Lakshman Bulusu - Bog - Apple Academic Press Inc. - Plusbog.dk

Far from the Factory - Linus Larsson - Bog - Apple Academic Press Inc. - Plusbog.dk

Management of Drip/Trickle or Micro Irrigation - Megh R. Goyal - Bog - Apple Academic Press Inc. - Plusbog.dk

The Future of Organizations - - Bog - Apple Academic Press Inc. - Plusbog.dk

The Future of Organizations - - Bog - Apple Academic Press Inc. - Plusbog.dk

Restaurant Franchising - Mahmood A. Khan - Bog - Apple Academic Press Inc. - Plusbog.dk

Restaurant Franchising - Mahmood A. Khan - Bog - Apple Academic Press Inc. - Plusbog.dk

This book is the only up-to-date book of its kind that will provide an introduction to franchising, its pros and cons, and other aspects pertinent to restaurant franchises. It is the only guide to franchising written exclusively for food service professionals and is an indispensable resource for anyone wishing to break into one of today’s most dynamic service industries. Since the late 1800s, when the idea was first conceived, the restaurant franchise has become a worldwide phenomenon. Opportunities abound for restaurateurs and food service professionals with the know-how to dive into and stay afloat in the growing, ever-changing sea of franchise operations. With the help of vignettes and case histories, this completely updated new edition to Restaurant Franchising explains operate a successful franchise, from developing a winning franchise concept to demystifying the legal intricacies of franchise agreements. Topics include: - What is franchising? - Franchising pros and cons - Selecting the franchise that fits your style and goals - Finding financial backing - Understanding franchise agreements - State franchise rules and regulations - Developing healthy franchisor/franchisee relationships - International franchising - Unconventional franchises - This book is suitable for classroom use, and an accompanying online instructor’s manual is available as a teaching resource for instructors. It includes a template of a syllabus to fit one semester within an academic calendar, and each chapter’s contents are highlighted starting with the chapter’s objectives. Objectives are designed so that after reading and studying each chapter, the student should be able to complete specific knowledge components. Key teaching elements and points are listed for each chapter, with special emphasis on definitions and terminology. References and other sources for further information are also provided. At the end of each chapter within this book, there is a case study, for which discussion questions are listed. Possible topics for class assignments and field studies are suggested in the instructor’s manual. In addition, almost 200 PowerPoint slides are provided for each chapter. Overall this manual is designed to provide teaching aids that will help in making lectures a more productive, interactive, and interesting learning experience for students. Readers will get practical, first-hand information that will be extremely useful to hospitality academicians and students, as well as corporations that are franchisors and other related restaurant corporations. It will be a valuable book for entrepreneurs and those interested in owning a franchise.

DKK 819.00
1

Chinese Outbound Tourism 2.0 - - Bog - Apple Academic Press Inc. - Plusbog.dk

Chinese Outbound Tourism 2.0 - - Bog - Apple Academic Press Inc. - Plusbog.dk

Booming Mainland Chinese outbound travel is one of the most exciting phenomena in the world tourism industry’s recent history. From 2000 to 2010, Chinese outbound travel increased at a compounded annual rate of 18.5 percent, and it is forecasted that by 2020 China will generate approximately 100 million outbound trips a year, making China the fourth largest source of outbound travel in the world. The new Chinese tourists are more confident, technologically savvy, value conscious, and ready to explore unfamiliar territory. For tourism marketers and researchers who are getting ready to or just celebrated their initial "west-meets-east" moments, the new Chinese tourists are showing up at their doors and presenting new challenges for marketing and service. In this book, leading authors from around the world share their most cutting-edge findings and thoughts on the Chinese outbound travel market. The book reflects on the paths of the Chinese outbound travel development, reports new trends and issues, and provides new insights and recommendations. For practitioners around the world (e.g., destination policymakers and marketers, travel and tourism service providers, owners, and managers), this book provides hands-on guidance on understanding tourists from Mainland China. For tourism scholars, educators, and students, this book provides basic yet essential knowledge on the Chinese outbound travel market and tourist behavior and points out important future directions. Most tourism programs today have an international component in their curriculum, usually including a global tourism class. This book serves as an excellent supplemental reading for students in these classes.

DKK 835.00
1

The Complete Lean Enterprise - Drew A. Locher - Bog - Apple Academic Press Inc. - Plusbog.dk

The Complete Lean Enterprise - Drew A. Locher - Bog - Apple Academic Press Inc. - Plusbog.dk

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments. A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work. This updated edition of a Shingo Prize Winner : - - Features new critical steps in planning and preparing for VSM events - Includes new content and examples from the service industry, including healthcare - Provides a new examination of future state mapping - Details methods for engaging an entire organization in continuous improvement by focusing on socialization - Discusses the use of experiments to "learn your way" to a future state - Provides examples of tiered visual management and demonstrates the principles of a lean management system - Providing improved ways to involve your organization in transformation and to sustain your efforts, the book expands beyond the "tools focus" to challenge your organization to think and act differently in order to change the culture of your organization as you become more effective and efficient. This book details proven methods for aligning the organization for transformation, creating future state visions of improved effectiveness and efficiency, and engaging all levels of the organization in the transformation. After reading it, you will be better prepared to transform your organization to one that not only sustains improvement gains but is more adaptable to shifts in market and customer needs.

DKK 579.00
1

Advanced Polymeric Materials - - Bog - Apple Academic Press Inc. - Plusbog.dk

Implementing Lean - Fred Whiton - Bog - Apple Academic Press Inc. - Plusbog.dk

Food Microbiology and Biotechnology - - Bog - Apple Academic Press Inc. - Plusbog.dk

Effective Communication During Disasters - - Bog - Apple Academic Press Inc. - Plusbog.dk

Effective Communication During Disasters - - Bog - Apple Academic Press Inc. - Plusbog.dk

This title includes a number of Open Access chapters. In today’s world, there are new opportunities for disaster communications through modern technology and social media. Social network applications such as Facebook, Twitter, and Instagram can connect friends, family, first responders, and those providing relief and assistance. However, social media and other modern communication tools have their limitations. They can be affected by disaster situations where there are power outages or interrupted cellular service. The research contained in this valuable compendium offers much-needed information for emergency responders, utility companies, relief organizations, and governments as they invest in infrastructure to support post-disaster communications. In order to make use of modern communication methods, as well as fully utilize more traditional communication networks, it is imperative that we understand how people actually communicate in the wake of a disaster situation and how various communication strategies can best be utilized. Communication during and immediately after a disaster situation is a vital component of response and recovery. Effective communication connects first responders, support systems, and family members with the communities and individuals immersed in the disaster. Reliable communication also plays a key role in a community’s resilience. With research from internationally recognized experts, this volume provides an overview of communication challenges and best-practice analyses, looks at the internet and social media and mobile phones and other technology for disaster communication, and explores the challenges to effective communication. - Presents a quality improvement project that gathered expert consensus on best practices used to improve disaster communication - Analyzes the information dissemination mechanisms of different media to establish an efficient information dissemination plan for disaster pre-warning, including short message service (SMS), microblogs, news portals, cell phones, television, and oral communication - Gauges the effectiveness of disaster risk communication - Looks at the future of social media use during emergencies and afterwards - Proposes a disaster resilient network that integrates various wireless networks into a cognitive wireless network in the event of disaster occurrences Effective Communication During Disasters: Making Use of Technology, Media, and Human Resources is an informative, multi-faceted resource on preparedness planning for effective communication before, during, and after a disaster occurs.

DKK 1022.00
1